Primal Kumar
Primal Kumar at Elk Grove Toyota

Primal Kumar | Page 2

Express Service Advisor

Elk Grove Toyota

9640 West Stockton Blvd
Elk Grove, CA 95757

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4.6
62 Reviews
4.6

62 Reviews

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62 Reviews of Primal Kumar

June 26, 2025

Dealership Rating
Employee Rating

Excelente service and advise , Tim took care of emlike an old friend , would recommend to my friends More

by luisandres31
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 27, 2025

Elk Grove Toyota responded

Hello, Thank you for your wonderful review on Tim. We agree he is an asset to our team. We look forward to serving you again soon. Sincerely, Jeannette Blair Customer Relations Manager

June 23, 2025

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Employee Rating

I recently took my car in for a recall service. I arrived early, but I still had to wait 23 minutes in my car while other staff chatted around the service desks. The service adviser came out to che More

by Prime Toy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 23, 2025

Elk Grove Toyota responded

Hello, I truly apologize for your experience. This is not the type of service we want any of our customers to receive. I have addressed your concerns with our Service Manager and staff. Thank you for making us aware of this situation. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

June 01, 2025

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Excellent customer service: thorough explanation from technician, Lift ride home provided to customer while car being setviced More

by K I M
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Elk Grove Toyota responded

Hello, Thank you for your kind review on our Service department. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

March 11, 2025

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I always get excellent service at toyota Elk Grove. The service advisors are very knowledgeable, kind, helpful, patient and accommodating. The place is immaculately clean and extremely organized. Final More

by Peter
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Recommend Dealer
Yes

Other Employees Tagged: Andres Flores

Mar 11, 2025

Elk Grove Toyota responded

Hi Peter, Thank you for sharing this wonderful review with our community. I am happy to know our staff is always helpful during your time with us. We are thankful for awesome customers like you. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

February 20, 2025

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Fast and efficient service . Close to my location and excellent customer service. Good price overall More

by Ndy1088
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2025

Elk Grove Toyota responded

Hello, Thank you for taking the time to review and rate many of our Service staff. We look forward to your next visit. Sincerely, Jeannette Blair Customer Relations Manager

December 15, 2023

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Primal was accommodating, respectful friendly, concerned or caring, and VERY helpful with a smile. Thank you. More

by mss80922
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Recommend Dealer
Yes

October 12, 2023

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Bought my car here last year and the sales process was much better than at other dealerships. More

by chris
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Service Communication
Recommend Dealer
Yes
Oct 25, 2023

Elk Grove Toyota responded

Hello Chris, Thank you for reviewing Elk Grove Toyota. I am happy to hear you found the purchasing experience here better than at other dealerships. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

Oct 25, 2023

chris responded

I may be very interested in a 4x4 Truck in the near future, possibly Tacoma or Tundra, haven’t decided which one yet. This is my contact email address chris_lmi@yahoo.com

June 17, 2023

Dealership Rating
Employee Rating

Excellent service. Service writer was very helpful. Took time to save some time and money. More

by cnegri
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Service Communication
Recommend Dealer
Yes
Jun 19, 2023

Elk Grove Toyota responded

Hello, Thank you for taking the time to share your experience here online. I am happy to hear that your Service Writer was helpful and saved you time and money. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

April 28, 2023

Dealership Rating
Employee Rating

Worked with Primal this time. He was very professional and explained everything. Loved the 1:40 service time since I didn't have to wait 1/2 hour like I do in the morning. More

by edlin11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2023

Elk Grove Toyota responded

Hello, Thank you so much for your review. I am happy to hear your service with Primal was quicker. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

April 16, 2023

Dealership Rating
Employee Rating

Amazing customer services! The service man was very kind and courteous. Fast service. Highly recommend! More

by Eve
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Recommend Dealer
Yes
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