Priamo Perez

My day starts out when I enter the dealership and notice a employee yelling at a mechanic over something. This was my first red flag. It turns out this was the same person who had given me a problem. His na a employee yelling at a mechanic over something. This was my first red flag. It turns out this was the same person who had given me a problem. His name is Mr. Priamo Perez . He is the assistant service manager at Island Toyota . I arrived a little after 9 am for a scheduled oil change. As for the usual dealership thing, Mr. Perez suggests all sorts of other services which I don’t have the time for or money today. He then gives me a dirty look after declining. Yes they work on commission. I worked in dealerships before so I know how that goes. He then makes a rude comment to me all because I asked him if they had an oil change coupon being I usually get them in the mail. I didn’t have it with me at the time . I then defended myself by saying, “Why are you talking to me like that?” That annoyed him and he did not like. All this is going on while he is also talking to someone on the phone which is rude while helping customers. He snaps back at me calling me a tough guy because I am standing up for myself. He proceeds to tell the person on the phone who turns out to be his DADDY , “I have to call you back Dad, I have to go and kick someone’s xxx . All this is being heard by fellow employees and customers to their disbelief and I am sure was being recorded by the many video cameras that were there. I then walk outside for a sec to which Mr. Perez follows me. Still mouthing off to me saying now I am going to kick your xxx . This is when the fellow employees get involved to defuse the situation. I now instruct them to please get my truck and I want to leave. I square up the bill with them and notice that Mr. Perez put on some services which I did not approve of and have to pay for since the services were done. I now go home to call Toyota corporate to which they cant’ believe this happened and that I was treated as such by Mr. Perez. I explained there are many negative comments about this person and dealership on the internet. I also told them to please take a look at the video to see the situation that had happened. The rep said they will contact the Island Toyota dealership and have someone from there call me back to which they never did . Why would they? I am sure they all stick together and lie for each other at Island Toyota. The rep at corporate asked if there was anything she can do for me . I told her no thanks. I don’t want any refund or services and that I am never ever going back there and will tell everyone I know my story and not to deal with them either. I then told her the only thing I think should need to happen is that Mr. Perez needs to be terminated and shouldn’t be dealing with the public and bringing his negativity to the workplace which all the customers and employees in the dealership witnessed that day. Imagine one day he talks to your wife or daughter that way. One day he will mess with the wrong person and the situation won’t turn out in his favor. All of us on Staten Island may like the fact that we have dealerships right in our own backyard. But the truth is people are just rude here and don’t treat each other with respect in their daily lives. Ask anyone that lives here and I am sure they will agree. The gift of gab on the island is a big thing. Word of mouth is king. The internet also plays a big part in what we do and how we live our daily lives. There are many forums and websites that describe customer’s experiences with businesses here on Staten Island. Do yourself a favor and sacrifice convenience and do your car shopping and services somewhere else. Why deal with rude people who have no respect for themselves and others . They are many car dealerships just a few miles away in New Jersey. Sansone for one is really close and they have many dealerships of your choice. The best way to hurt businesses who do you wrong is in their wallet. Go someplace else. Share the post and make it go viral ! Stick it to Island Toyota ! Go to NJ ! More

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Priamo truly knows and understands what customer service means. He was knowledgeable, funny, and very easy to talk to. He explained everything in detail and I felt very much at ease. Priamo made going to t means. He was knowledgeable, funny, and very easy to talk to. He explained everything in detail and I felt very much at ease. Priamo made going to the service center an enjoyable experience. Thank you so much Priamo! I will definitely be back! More

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Priamo is absolutely kind, friendly, welcoming, and very professional. He always puts me at ease whenever I have a concern or question about my car. I always leave the service center feeling confident and r professional. He always puts me at ease whenever I have a concern or question about my car. I always leave the service center feeling confident and reassured about my car care. More

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Priamo was very helpful and quick to take care of my service request. I appreciate his hard work to give me the best experience at the dealer. service request. I appreciate his hard work to give me the best experience at the dealer. More

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First of all i know nothing about cars so it’s really a pleasure that Priamo at Island Toyota took the time to give great customer service and teach me about things i didn’t know about my lease ! He’s a ge pleasure that Priamo at Island Toyota took the time to give great customer service and teach me about things i didn’t know about my lease ! He’s a gem and we need more dealers like him!! 10/10 More

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I really appreciate how the service advisor Priamo listens to my concerns and recommends what’s necessary. I trust the advisor and mechanics working on my car has my best interest. listens to my concerns and recommends what’s necessary. I trust the advisor and mechanics working on my car has my best interest. More

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I’ve been going to Island Toyota for years. I cannot say enough nice things about Priamo Perez. Any time I’ve had to go to get my car serviced he always speaks to me like a person not a “salesman “. Always enough nice things about Priamo Perez. Any time I’ve had to go to get my car serviced he always speaks to me like a person not a “salesman “. Always professional, honest and gets right back to me any time I’ve reached out. He really goes above and beyond each and every time I am there. It’s the honest, personable experience I always have when dealing with him and I couldn’t recommend him more! More

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Another Great visit. I had some extra time yesterday and figured I'd reach out to Priamo about getting my NYS inspection done. He said it would take an hour or so, so I decided to head over. He had the pa figured I'd reach out to Priamo about getting my NYS inspection done. He said it would take an hour or so, so I decided to head over. He had the paperwork ready to go when i got there and I had the car back in just under an hour. More

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Priamo Perez at Island toyota Service center is a real one, look for him if you go there. one, look for him if you go there. More

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I had a wonderful expierence.. Besa went above and beyond. Outstanding customer service. Everyone there was the best. Devon showed me exactly how to work my Mazda App. beyond. Outstanding customer service. Everyone there was the best. Devon showed me exactly how to work my Mazda App. More

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