Pon Shen
Pon Shen at Fletcher Jones Motorcars
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Pon Shen

Sales Consultant

Fletcher Jones Motorcars

3300 Jamboree Rd.
Newport Beach, CA 92660

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52 Reviews

I look forward to assisting you with all your Mercedes-Benz needs.

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52 Reviews

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52 Reviews of Pon Shen

January 11, 2025

Dealership Rating
Employee Rating

What a superb sales experience. Well worth driving up from San Diego to be so well cared for in the purchase of a previously owned GLS. Not only was the car the finest example tha More

by mikemintun
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Gonzalez, Jason Hardin , Kaitlyn Baker

June 09, 2023

Dealership Rating
Employee Rating

Everybody involved with the sale was very professional and courteous. I will highly recommend this dealership. More

by alexcsong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Payden Evans

June 01, 2023

Dealership Rating
Employee Rating

Yesterday we were thrilled to purchase our fifth car/SUV from FJ: a new 2024 GLE 450. And for the 3rd time were helped by the amazing Team of Alex Livadas, Pon Shen and Trevor Wightman. We are always treate More

by Angelita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Livadas, Trevor Wightman

May 13, 2022

Dealership Rating
Employee Rating

He handles the negotiations very professional and helps finishing the deal successfully in a very comfortable way More

by someday1201
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 17, 2022

Fletcher Jones Motorcars responded

Hi Someday1201! Thank you so much for your five star rating and positive comments! Our team was very pleased to read that Alex Livadas provides you with a comfortable setting and also that he is very professional during the negotiations! We are grateful for the opportunity to earn your business and we look forward to doing so for many years to come! Congratulations on your new Mercedes-Benz! Enjoy every mile! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 21, 2022

Dealership Rating
Employee Rating

The sales is very Professional . Before I came already prepare most things I want. high efficient work. Every thing is perfect. More

by anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2022

Fletcher Jones Motorcars responded

Hi Anne! Thank you for your positive comments and five star rating! Our team was very pleased to read that everything was prepared for you very efficient and professional! We are grateful for the opportunity to have earned your business and we look forward to doing so for many years to come! Congratulations on your new Mercedes-Benz! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 02, 2022

Dealership Rating
Employee Rating

This is the fourth vehicle I purchased - the process was easy and Pon Shen (as always) made everything work perfectly. More

by pdinunzio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 02, 2022

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Pon Shen. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

June 09, 2019

Dealership Rating
Employee Rating

Excellent service Easy to make service appointment by phone or on line. Service advisers are always Prompt, Accurate, Polite, and with very Detailed explanations. Good More

by lee_jj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Hurstrom , Brennen Jacobson

Jun 11, 2019

Fletcher Jones Motorcars responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Kind Regards Justin Ringel Guest Relations Manager

Jun 11, 2019

Fletcher Jones Motorcars responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please contact me at 949-718-3243. Kind Regards Justin Ringel Guest Relations Manager

Jun 11, 2019

Fletcher Jones Motorcars responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please contact me at 949-718-3243. Kind regards Justin Ringel Guest Relations Manager

January 27, 2019

Dealership Rating
Employee Rating

Fletcher Jones Mercedez Benz Alex is the best! My personal guy. No one else can sell me a Benz! Exceptional service and always a fun time when we visit! More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Livadas

Jan 28, 2019

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Alex. Your recommendations are truly a gift. Congratulations on your purchase! Best, Trevor Thornley Guest Relations Manager

January 13, 2019

Dealership Rating
Employee Rating

Better than usual car buying experience I was in the market for a G550....and was introduced to Alex and then Trevor...The 2019 was not available but Trevor was very helpful in trying to fin More

by Zoom59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Livadas, Trevor Wightman

Jan 14, 2019

Fletcher Jones Motorcars responded

Hi Zoom, Congrats on your new Mercedes-Benz G550! Our team is delighted to hear about your exceptional experience with Alex, Trevor and Pon. We look forward to serving you again soon. Kind Regards, Trevor Thornley Guest Relations Manager

September 19, 2018

Dealership Rating
Employee Rating

Excellent service! Competitive price for the new Mercedes! Pon did and excellent job and the whole process went very smoothly. The customer service was excellent and v More

by NIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2018

Fletcher Jones Motorcars responded

Hi Nik, Congrats on your new Mercedes-Benz! We are happy to hear that you had a smooth experience with Pon and our Sales team. Have fun on the road ahead and we look forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

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