Phillip Surles | Page 14

Buyer beware! I’m from Houston and found a truck I wanted to purchase at JW. I reached out to JW and was told to put a $500 deposit down to hold the truck. I was t I’m from Houston and found a truck I wanted to purchase at JW. I reached out to JW and was told to put a $500 deposit down to hold the truck. I was told that the truck was in excellent condition and I had the salesman send me pics. Going by pics the truck looked good and true to their word. I put the $500 down and after a few days drove the 300 miles up to JW in Denton with a bank draft in hand. Upon my arrival I began inspecting the vehicle and noticed that 3 of the 4 tires were original and 8 years old. 2 tires were almost bald and one was chewed up. I drove the truck and it drove horribly with excessive vibration presumable from needing 4 new tires. I now knew that this truck had not even been inspected by JW and simply listed for sale. The truck had the oil change sticker from the Ford dealership the previous owner took it to, the tires were a disaster, the truck drove horribly, the center console was cracked, and the battery terminals and bracket were corroded and rusted. How can you even sell a vehicle lawfully that is unsafe? Why didn’t JW inspect the vehicle and replace the tires, vibration issues, patch up the cracked center console, remove the rust and corrosion from the battery, make sure it was safe, etc, before selling? I informed the salesman that I was never informed of these issues and would have to spend 1,500 plus for new tires as they were not safe to drive to Houston. I was very disappointed and upset that my salesman failed to tell me about these issues. I told the salesman that the dealership needed to replace all 4 tires so I could get home safely, or take additional money off the price of the truck and I would go straight to Discount Tire myself. The arrogant used car sales manager was very bothered by this and said he’d take off 500.00 but that was it. Like really? What a slap in the face. The managers response was “sorry no one told you about the issues.” I asked the manager if he was really going to lose a sale over his failures, being the bad tires and not telling me of the problems beforehand, and he replied “Yep.” Really?! After leaving JW to come back to Houston, the salesman called and said the manager offered to replace the chewed up tire but that was it. Another slap in the face. Buyer beware! More

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Phillip at James Wood was awesome. I have never gone into a dealership and bought a vehicle that didn't take all day. I was in and out, including a test drive in less than 90 minutes I have never gone into a dealership and bought a vehicle that didn't take all day. I was in and out, including a test drive in less than 90 minutes. If I need to buy another vehicle I am going back. More

by dane22 Verified Customer Verified Customer

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Great service, Phillip took great care of me with the purchase of my new truck. purchase of my new truck. More

by jrtreyes Verified Customer Verified Customer

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They were quick and easy to work with. Philipp made things really easy for Mr. Philipp made things really easy for Mr. More

by kennysamaniego Verified Customer Verified Customer

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Dealership has a good reputation and treated my daughter well. We looked on line and got a response from Phillip. well. We looked on line and got a response from Phillip. More

by debbiehowetx Verified Customer Verified Customer

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Phillip was so helpful, and I left with my dream car! I simply found a car I loved online and he had that car and other options ready for me to check out when I got there. Everyone was so friendly and I I simply found a car I loved online and he had that car and other options ready for me to check out when I got there. Everyone was so friendly and I never felt pressured! More

by chantelhamner Verified Customer Verified Customer

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Phillip was great to work with. Great person. Great no pressure approach and attitude. Bent over backwards to accommodate me. One of my top vehicle purchase experiences ever. Wil Great person. Great no pressure approach and attitude. Bent over backwards to accommodate me. One of my top vehicle purchase experiences ever. Will definitely recommend Phillip and James Wood AutoPark. More

by tideone Verified Customer Verified Customer

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Quickest automobile purchase we've ever made. Phillip searched for the vehicle we wanted and delivered within a few days. We live 1.5 hours away. Worth the trek! Phillip searched for the vehicle we wanted and delivered within a few days. We live 1.5 hours away. Worth the trek! More

by lsgill Verified Customer Verified Customer

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the easiest car purchase I have ever had. I would seriously recommend James Wood AutoPark for any new car purchase. We were out of there with a test drive in under 90 minutes. I would seriously recommend James Wood AutoPark for any new car purchase. We were out of there with a test drive in under 90 minutes. More

by dane22 Verified Customer Verified Customer

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Simplest and easiest new car purchase experience I've ever had. Clear communication, rapid action, and correct delivery on everything promised. ever had. Clear communication, rapid action, and correct delivery on everything promised. More

by mattgardner47 Verified Customer Verified Customer

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