Phillip King | Page 2

The intake process wasn’t very smooth. There should be more help at the front to ensure a better experience when coming for service. Same goes for the pickup. I was told it would be 10 min There should be more help at the front to ensure a better experience when coming for service. Same goes for the pickup. I was told it would be 10 min and I went back and waited another 15, went up to check it my car was ready and it had been there waiting and they forgot to get me. More

by jsresnick22 Verified Customer Verified Customer

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Horrible experience, no one knows what’s going on. No one communicates to each other. I spoke to the service manager, he says he’ll call you back and never calls back. Horrible customer service. T No one communicates to each other. I spoke to the service manager, he says he’ll call you back and never calls back. Horrible customer service. The extended warranty they push on you has a clause that you HAVE to bring it to their dealership, and you have to pay for your own tow to get it there. Super inconvenient, and incompetent. More

by jaredbburns Verified Customer Verified Customer

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Kandice was great to work with. She kept me in the loop thought out the repair. Took a few phone calls to to service manager and Hyundai USA to get a loaner but it worked out She kept me in the loop thought out the repair. Took a few phone calls to to service manager and Hyundai USA to get a loaner but it worked out More

by shelbyd007 Verified Customer Verified Customer

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Very poor service. Treated my wife rudely. Incredibly condescending. Once complementary Oil Changes are complete will not be returning. Treated my wife rudely. Incredibly condescending. Once complementary Oil Changes are complete will not be returning. More

by sara_lanham Verified Customer Verified Customer

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I feel can trust them. Bought car at Gregory Hyundai and have serviced it there since Bought car at Gregory Hyundai and have serviced it there since More

by rlrw8g Verified Customer Verified Customer

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Always a great experience. Great customer service and I feel confident with the way they take care of my car. Great customer service and I feel confident with the way they take care of my car. More

by becnels59 Verified Customer Verified Customer

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Excellent service, they really care about the customer. would highly recommend. A service team you can trust. would highly recommend. A service team you can trust. More

by IKYLEMARTIN Verified Customer Verified Customer

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Excellent service all around. Quality work. Matt and the whole team at service are outstanding! Topnotch to say the least!]! You have earned my business for sure! Thank you Quality work. Matt and the whole team at service are outstanding! Topnotch to say the least!]! You have earned my business for sure! Thank you to the entire Gregory team. More

by Oskar01133 Verified Customer Verified Customer

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Two hours for an oil change, with an appointment. They were very busy. What are appointments for?? Annoying music through the crappy dealer sound system. Confusion on their part as to whether I shoul They were very busy. What are appointments for?? Annoying music through the crappy dealer sound system. Confusion on their part as to whether I should be at the "Hyundai" dealer where I bought my 2015 Hyundai Genesis in June, 2014 and had the appointment, or the "Genesis" dealer a few miles north that came along around 2017 when the Hyundai Genesis was spun off as its own Genesis brand. If it had been a warm day, I would have waited outside to avoid the music. More

by johnwellshardy Verified Customer Verified Customer

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The staff was very courteous and kept me informed. The service was prompt and very efficient. The service was prompt and very efficient. More

by mjkatz.ted Verified Customer Verified Customer

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