Philip De La Cruz

Tired of getting review requests so tired, and especially dislike a fifteen word minimum requirement dislike a fifteen word minimum requirement More

by brhyne42 Verified Customer Verified Customer

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It was a pleasure to interact with the very helpful staff. Service is consistently good! staff. Service is consistently good! More

by ATMCAMEL Verified Customer Verified Customer

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The service was quick and the staff had good customer service. The constant requests for survey were, of course, for the good of the dealership; however, I somewhat get too much of it service. The constant requests for survey were, of course, for the good of the dealership; however, I somewhat get too much of it More

by santiagojr.bataller Verified Customer Verified Customer

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Great experience. Would definitely recommend to anyone who is looking to service their Subaru or used vehicle. Would definitely recommend to anyone who is looking to service their Subaru or used vehicle. More

by ASFAN925 Verified Customer Verified Customer

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Service was great and I am glad things were able to be repaired under warranty. repaired under warranty. More

by Henry Yang Verified Customer Verified Customer

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Jay took care of my paperwork, texted me and called me when the mechanic asked about additional repairs. Professional all the way. I trust these guys because I have been returning to Albany Ford-Subaru si when the mechanic asked about additional repairs. Professional all the way. I trust these guys because I have been returning to Albany Ford-Subaru since I bought my Forester in 2001. I have had the Repairs Department call me to say that they over-estimated and that my actual bill is less than they stated. How's that for honesty? Both the shuttle drivers, Rick and Philip were skillful and personable. I enjoyed our conversations. More

by hengsure Verified Customer Verified Customer

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Very nice people working behind the counter and even mechanics who check in the car are nice and professional. mechanics who check in the car are nice and professional. More

by Soobie Verified Customer Verified Customer

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Efficient professionals friendly good accommodate to my early arrival, and over all good service , I like it early arrival, and over all good service , I like it More

by ed3duardo Verified Customer Verified Customer

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My experience at Albany Subaru was an example of excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resol excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resolved quickly, uncovered another issue that resulted in the need of monitoring which led to an extensive repair. They informed me that these repairs were covered by SOA's 5/60 warranty but the warranty was ending within weeks and we were traveling within a shorter period. They coordinated with SOA and moved this repair forward on the service calendar to be certain the repairs would be complete before the warranty ends and our travel started. Yet another problem surfaced that added to the repair. Again they accelerated an order for parts and the additional work. Because of this compounding repair I interfaced with several people over 3 weeks sorting out the problems, getting the best advice the best solution. Every person I met was exceptionally nice and considerate. Every person I met was single mindedly trying to help in resolve the problems. Simply put there is a culture of excellence and integrity in the Albany Service Center. You leave with more than a serviced car, which seems secondary to getting the experience and attention of a team of professionals that are really good at what they do. Thank you Jay and your team, Rick, Aaron, Mike, Christine, Philip. Barney Bailey More

by baileymail9 Verified Customer Verified Customer

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Staff at the cashier did not really elaborate on when the shuttle was available. I asked the lady when is it available and all that, and she gave me this lame answer. “They are on a break and will come back shuttle was available. I asked the lady when is it available and all that, and she gave me this lame answer. “They are on a break and will come back after their lunch” without actually saying time. I left More

by bernardodiazh Verified Customer Verified Customer

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