Phil Santiago

Worst ever my be ram with 700 miles on it was towed in they never called me then they couldn’t understand why I was mad it was there over the weekend they never locked it and some one somebody stole my 3k they never called me then they couldn’t understand why I was mad it was there over the weekend they never locked it and some one somebody stole my 3k radio that runs the truck they told me they couldn’t help me call my insurence More

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Not only is Chrysler the worst car manufacturer but Scranton dodge is as well. This is our first Chrysler and never again. BOught brand new in 2019. The next day took it on vacation and have had not Scranton dodge is as well. This is our first Chrysler and never again. BOught brand new in 2019. The next day took it on vacation and have had nothing but problems ever since. -corroded/rusted hood (2 years in) - engine coolant leak and repair (1 year in) - replaced actuator (1 year in) - continued engine coolant league and repairs (4 appts. And still not corrected) - grey smoke pours out of the exhaust with the worse toxic smell ever (still not fixed) This company should be ashamed of themselves! My mechanic found the issues in 1 appt. But won’t fix it bc it’s all under warranty with Chrysler still but they are obviously incompetent. Never buying from Scranton dodge again and glad to spread the word. After 5 appts for the same issue!! By now they owe me money which is why I’m taking my complaints to Chrysler themselves. They told me to show prof of expenses paid for repairs that didn’t correct the issue and they will see about a refund. Yeah right! . More

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Thank you John Epp, for the service and key team of folks working with you. working with you. More

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This ones a juicy one, dig in 😑🙃 A year ago, the mishap of all mishaps began. My vehicle, a 2019 dodge journey, started overheating. I brought the vehicle to the dealership from where I purchased it mishap of all mishaps began. My vehicle, a 2019 dodge journey, started overheating. I brought the vehicle to the dealership from where I purchased it, MIND YOU paid for in full, with only 20,000 miles on it at this point, purchased with only 7000 miles on it. Upon bringing it there, their technicians claimed my "overheating issue" was unfounded and My complaint deemed false. Fast forward 3 days later, it continues to keep happening, I took VIDEO DOCUMENTATION for proof and contacted them, where they gave me a problem saying I was wrong. Get the car there, they have it for days, to find out waterpump was bad, replace it, pick up the car one week later and I get no more than 5 miles from the dealer AND it begins to overheat AGAIN. I call, no one wants to answer my calls. Finally get a response, they have me drop car back off. Few days later they claim its a thermostat and dash sensor.. fix it,pick it up, get 10 miles from dealer and OVERHEATS. Call them, bring it back next day. They claim it was a faulty thermostat. Replace it, get car back. Car STILL overheating. I kept telling the service dept that with how long it was overheating I guarantee the headgaskets had warped by now, they keep telling me no and I don't know what I'm talking about. I pushed, got the warranty company to push, AND SURE ENOUGH headgaskets on my 20,000 mile driven vehicle have To be replaced. 3 months they had my vehicle at this point !!!! Fast forward to a few months later, car starts to OVERHEAT AGAIN. Take it back in, AGAIN waterpump is leaking. Replace it. Take the car back. This was sept, OCTOBER comes and AGAIN ALL YOU SMELL IS ANTIFREEZE. I call to tell them, they take 3 weeks to get my car in. This time it's a coolant crossover pipe leaking AND a thermostat gasket THAT WAS REPLACED TWICE IN DECEMBER OF 2021 TWO DAYS APART. Have the car for 5 days, call and tell me it's ready wed afternoon. Pick it up Wed night after work, drive it home, GUESS WHAT SMELLS EVEN WORSE THAN BEFORE LIKE ANTIFREEZE AND HAS GOTTEN STRONGER AND STRONGER EVERYDAY SINCE. I call and leave vm that evening for the service manager to call me, and call thurs morn and leave another vm to ensure I get call back. Scheduler calls me, says he is "bopping around the office, ill have him call you when I see him again." Wait all day, call and leave him vm at 2 pm. 330 rolls around, calls me and looks into my file, realizes, xxxx, they have had my car more in the past year than I did. Promises he will come to my job Monday to get the car so I don't miss anymore work being as over the past year all the time I had to miss because of the car being down. I asked him and his scheduler Friday if I could get a vehicle that would accommodate my disabled sons car seat because it is far larger than your average car seat. Manager tells her to tell me he will work on it. Monday comes. No call,no show. I call this morning and leave vm. Scheduler calls back with an entire attitude on my vm basically yelling at me that her manager is our bc his wife gave birth and he is busy taking care of a newborn baby, that she will figure something out. We play phone tag, she finally calls me back and I ask again about the vehicle size bc of my child's carseat. She says they can't provide me with a bigger vehicle to accommodate his needs. I ask her to ask upper management to put that in writing for me, she says she will talk to someone. Go to drop off the car this afternoon at 4pm, when I asked the service desk women if anyone was able to write something up, they QUICKLY NAME DROPPED the owner who told them absolutely not, he's not writing me anything. That I either take the vehicle offered to me as a rental or leave it. When I asked for a corporate phone number, they wouldn't give it to me, gave me an 800 customer service number when I told them it was for the ADA to Contact them in regards to this matter. Needless to say, this has been my life the past year, having to miss work, cancel my sons appointments out of town, miss important events. All for them to continue charging me AND my warranty company for a CLEARLY defective vehicle. IT TRULY SADDENS ME THAT IN 2022, THE DISABLED COMMUNITY IS SO DISCRIMINATED AGAINST, HOW REAL THE LACK OF COMPASSION IS FOR THEM. I FIGHT DAILY FOR THE RESPECT OF MY CHILD AND THE OWNER OF THIS POPULAR CAR DEALERSHIP LITERALLY DISRESPECTED HIM AND DISREGARDED ME LIKE HIS NEEDS DONT MEAN A xxxx THING. That type of behavior is NOT acceptable. Shame on you !!!!! NEVER WILL I EVER RECOMMEND THIS HEADACHE CAR DEALERSHIP TO A HUMAN BEING. More

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Everyone in the dealership is awesome especially Phil Santiago and Justin. Fantastic experience with everyone! Santiago and Justin. Fantastic experience with everyone! More

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Phil went above and beyond to help me with a car and getting approved never had a experience like this from any other dealership! getting approved never had a experience like this from any other dealership! More

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Not happy!!!!! Lied to again just to make a sale I purchased a 2015 Jeep Compass trade it in a 2012 Nissan Rogue. The paperwork stated it comes with Bluetooth that did not come with Bluetooth I have I purchased a 2015 Jeep Compass trade it in a 2012 Nissan Rogue. The paperwork stated it comes with Bluetooth that did not come with Bluetooth I have to go back to have that placed in I had the car 3 days I had to take it back for an oil change then I had to take the car back again cuz the engine light came on they said it was an emission leak could have been the gas cap? I have to take it back again on the 25th of June to have a relay put in so it has Bluetooth I don't understand why they would stay that has Bluetooth and it does not then I keep telling him it's riding rough that when I get at a stop light put on the break that it rides rough they keep telling me no it doesn't. Phil said that he would take care of it I asked him please just because the sales over don't forget about me well they forgot I spoke to mr. Malarkey who is the CEO of Jeep he advised me to speak to them again and tell them I would rather have that white Compass they had their same time as they had this Compass because it is GPS and it has Bluetooth capability already installed they showed a picture of it so I ask Phil if we could just cuz I didn't even make a first payment yet I ask Phil if we can switch and he said let me talk to my manager because it would be no loss matter of fact it would be a game for them a $558 because they wouldn't have to pay to put the Bluetooth in here that was three days ago no 4 days ago note call from Phil no call from nobody so now I have to take my time and go back tell him it's still riding rough then tell them to put the Bluetooth in when they could just do this I still didn't make a payment my first payment is not due until July this is not the first issue I had with Jeep I'm just I'm just not happy I'm not happy what I recommend anybody now no I wouldn't!! More

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Would give Negative stars if I could. HORRIBLE! This place had our Jeep a total of 4 times over the past 6 months and NEVER fixed it. They had the Jeep twice for 10 days. Never gave us a rental and This place had our Jeep a total of 4 times over the past 6 months and NEVER fixed it. They had the Jeep twice for 10 days. Never gave us a rental and we had to get one out of pocket at enterprise. They are horrible. Never fix anything. Check engine light kept coming on. They said it was fixed. Then days later it would come back on and shake. What a joke this place is. I’ll never buy another vehicle there again. Terrible terrible terrible. Nightmare place!!!! More

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Fantastic Service I am from the Pittsburgh area and worked with Phil. Due to the distance, we spoke over the phone several times. He was incredibly accommodating and he I am from the Pittsburgh area and worked with Phil. Due to the distance, we spoke over the phone several times. He was incredibly accommodating and helpful. He spent time showing me a multitude of features in my Jeep. I highly recommend Phil, and Tom from finance. Fantastic service. More

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Great experience Phil was outstanding. The best car salesman we’ve ever dealt with. He was very understanding of what we were looking for and what we wanted. Phil was outstanding. The best car salesman we’ve ever dealt with. He was very understanding of what we were looking for and what we wanted. More

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