Phil O’Sullivan

I’ve been bringing my car to Freehold Mitsubishi for service, and they always do an excellent job. Quick oil changes, fair pricing, and no unnecessary upsells. Highly recommend their service team! service, and they always do an excellent job. Quick oil changes, fair pricing, and no unnecessary upsells. Highly recommend their service team! More

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I made an appointment with and they reassure me that the vehicle was there, so I traveled all the way from NYC just to listen they to say that they didn't have the vehicle. So they look like a scam vehicle was there, so I traveled all the way from NYC just to listen they to say that they didn't have the vehicle. So they look like a scam More

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Freehold Mitsubishi is the worst dealership on the planet. They are liars, completely unprofessional, and so incompetent it’s almost criminal. DO NOT WASTE YOUR TIME OR MONEY HERE. I bought an Audi planet. They are liars, completely unprofessional, and so incompetent it’s almost criminal. DO NOT WASTE YOUR TIME OR MONEY HERE. I bought an Audi Q3 in September, and it’s been a non-stop nightmare ever since. Chris, our so-called salesperson, is a compulsive liar who should be fired immediately. My fiancé specifically asked if the car had the “technology package” that was listed in the online posting. This feature was incredibly important to us, so we asked Chris multiple times to confirm it. He repeatedly assured us, “Yes, it’s included.” When the car was delivered, the package wasn’t there. We immediately called and asked, “What happened? You specifically told us the technology package was included.” Chris’s response? “I don’t know… we aren’t an Audi dealership.” EXCUSE ME? If you don’t know, why did you lie and confirm it was included?! This wasn’t a misunderstanding—it was a blatant lie to close the sale. And that’s just the start of the chaos. Our first temporary plate was about to expire, so I called for an update on our registration. Chris suddenly “remembered” he needed additional documents to process it—documents he should have asked for weeks ago. I sent him everything and he promised to overnight a second temp plate. Days passed, and nothing arrived. I called again, and Chris kept insisting it had been sent. After multiple calls, he finally admitted the plate was sitting under a stack of papers on the receptionist’s desk the entire time. As the second temp plate approached expiration, Chris ignored my calls and texts for over a week. Reception was just as useless—transferring me, hanging up, or “forwarding my information” with zero follow-up. Eventually, someone told me they couldn’t issue a third plate because it was “illegal.” So now I was stuck driving an unregistered car, risking tickets, fines, or even having it impounded—all because this pathetic excuse for a dealership failed to handle even the simplest parts of their job. At this point, Jennifer stepped in and admitted something that left me speechless: Chris has a history of negative reviews, Jennifer also revealed Chris hadn’t even submitted our DMV paperwork until the second temp plate was about to expire. This isn’t just laziness—it’s downright reckless. She promised we’d have the plates in 18 days. Guess what? That was another lie. Now for the most infuriating part. I called again for an update and was put on hold. While waiting, the line was accidentally taken off mute, and I overheard employees mocking me. One said, “Nicolette can suck it,” and another replied, “I’ll keep her on hold all day, I don’t care.” Let me repeat that: these employees openly mocked me while I was just trying to get answers about the car I paid for. This isn’t just unprofessional—it’s disgusting. My car has been unregistered since November 26th… I bought the car on September 16th, and it’s now mid January…. This company has wasted my time, lied to me, ignored me, and openly disrespected me at every turn. I emailed Phil, the Operations Director who responds to these reviews saying to reach out to: support@maseratiofmonmouth.com and guess what! NO response for weeks. Freehold Mitsubishi is a complete and utter joke. They lie, they fail to handle even the most basic responsibilities, and their staff openly disrespects their customers. If you value your money, your time, or your sanity, RUN FAR AWAY FROM THIS PLACE More

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from the moment I walked through the door & was greeted by the receptionist Sydney to the moment I left with my new car that was sold to me by Dairon, I couldn’t have asked for a better, smoother process w by the receptionist Sydney to the moment I left with my new car that was sold to me by Dairon, I couldn’t have asked for a better, smoother process with more friendly, welcoming people. They are so knowledgeable & make the car buying experience enjoyable. Couldn’t recommend Freehold Mitsubishi enough! SERVICE department is great just got my first oil change. Thank you everyone! More

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Dishonest dealership, had to get cops involved! SENT letter to Attorney General Matthew Platkins and submit complaint to BBB. I called twice on Friday, December 13th, at 3:50 PM and 4:38 PM to SENT letter to Attorney General Matthew Platkins and submit complaint to BBB. I called twice on Friday, December 13th, at 3:50 PM and 4:38 PM to confirm the availability of a 2018 black Toyota RAV4 I saw on CarGurus. I spoke with Tiffany, who assured me the car was available and would be ready for my 7 PM appointment. She even mentioned a white Toyota, but I declined due to its high mileage. Based on her assurance both times, my mom & I drove over 1 hr & 20 to the dealership. Upon arriving at 6:50 PM, I waited over 30 minutes, only to find the car wasn't there. The salesperson, George, started calling their "sister dealership" to locate it. He eventually said it was only two miles away. I suspected they were trying to sell us the white Toyota instead. Ten minutes later, George confirmed they didn’t have the black Toyota but offered the white one. We said no & I asked when the black one was sold, and he claimed 2 days ago. When I asked for proof of the sale, he acted frantic. It took awhile to check for the "proof of sale". This other tall guy in a plaid long jacket walked over to me around 7:43 PM with a piece of paper with the “proof of sale.” I told him, "Sorry, give me one minute," because I was on the phone calling the non-emergency number. He said okay, saw me on the phone, & folded the paper in half vertically. As I stepped outside to continue my call with the non-emergency line, I noticed the same document left on the counter. I explained everything & asked for an officer to come out. When the officer arrived, they agreed the dealership’s actions were suspicious & advised me to leave a review and contact corporate. Officer was really emphatic. While talking to the officer, the guy in the plaid jacket pretended to be confused about why the police were there. Then another guy with a blue suit came out, pretending to be a manager. I’m thinking okay he’s the Dwight Schrute of the office, so okay (Acting) Manager. He was acting shocked, & said, "OMG, what happened? Is everything okay?"—but with a nasty smirk on his face. I told him if he didn’t know what happened, he shouldn’t be out here. How was he the manager when he worked at the front desk & checked us in when we arrived at 6:50. The “acting manager” asked, “What time did you call?” I told him I called at 3:50 & 4:38 & spoke to Tiffany, who assured me that the vehicle would be ready for my 7 PM appointment. Then he was like, “What? It is now 8:20, of course the vehicle is sold since you called at 4:38 PM.” I told him we came at 6:50 PM, & HE checked us in. He got silent. At 6:50 pm we specifically told him we were there for the black RAV4. So if the vehicle was sold between 4:38 PM and 6:50 PM, why didn’t he say anything as soon as we arrived? Also, wasn't the car at the "sister dealership"? The cop and I just looked at each other. He tried to claim the car was sold between 4:38 PM and 6:50 PM, despite George already printing out the paper stating it was sold two days ago. The "acting manager" denied knowing about the sales paper that was previously trying to be shown to me, so I retrieved it from the counter. The document was printed before the cops got there & was meant for me to see. I opened the paper and saw it clearly said 2018 RAV4. He took it back & kept stating that it had customer's information on there, but he was trying to show me that SAME paper prior to the police showing up. This paper was obviously meant for me to see, but now that the cops were involved, they didn’t want the officer to see it b/c it’s 100% clear they are falsifying documents. They denied that they ever tried to show me a paper. I kept asking for them to go get the real manager but they didn't want to. When I asked to see camera footage, they claimed it wasn’t accessible that night, an obvious attempt to avoid accountability. All in all, Mitsubishi Motors in Freehold is a fraudulent business that uses bait-and-switch tactics. More

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Apparently likes to sell cars and then report them stolen. They (Chris) took a down payment for a car and told my son that the car had been sold already. They talked him into another vehicle. Shortly, stolen. They (Chris) took a down payment for a car and told my son that the car had been sold already. They talked him into another vehicle. Shortly, thereafter, they called him, insisting that he return the vehicle or they were they were going to report it stolen. They are now telling him that they cannot give him his down payment back. The car has now been reported stolen, and my son who happens to be a veteran, has a vehicle he cannot drive. Bad business I would not do business with this company. More

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My experience at Freehold Mitsubishi was exceptional. As soon as you walk in, you can feel the welcoming and professional environment at the dealership. The sales representatives are truly helpful and ac As soon as you walk in, you can feel the welcoming and professional environment at the dealership. The sales representatives are truly helpful and accommodating, ensuring to explain all features and address any inquiries without pressuring you to make a purchase. Their clear pricing and financing methods made the entire process easy and hassle-free. I felt fully guided from choosing a vehicle to completing the transaction. Freehold Mitsubishi is a dealership that prioritizes its customers and ensures that buying a car is an enjoyable experience. More

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Chris and the bald manager discriminated against me for my age and race, they wanted a $5,000 deposit to test drive a $40,000 car, all cars on the lot looked salvaged and were practically falling apart. Te my age and race, they wanted a $5,000 deposit to test drive a $40,000 car, all cars on the lot looked salvaged and were practically falling apart. Terrible condition, even worse customer service. More

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Carly is a great sells person knows what’s going on snd very helpful i appreciate her and my new ride!!! very helpful i appreciate her and my new ride!!! More

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Great Experience at Freehold Mitsubishi I had a fantastic experience at Freehold Mitsubishi thanks to Carly and the team. Carly was incredibly knowledgeable, attentive, and genuinely committed to h fantastic experience at Freehold Mitsubishi thanks to Carly and the team. Carly was incredibly knowledgeable, attentive, and genuinely committed to helping me find the right vehicle. She took the time to understand my needs and answered all my questions with patience and clarity. The dealership itself was welcoming, and the car selection was impressive. Carly made the entire process smooth and stress-free, from the test drive to the final paperwork. I felt valued as a customer and appreciated her honesty and professionalism throughout. I highly recommend Freehold Mitsubishi, especially if you have the chance to work with Carly. She made my car-buying experience a pleasure! More

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