Phil Mastellone
Phil Mastellone at Route 46 Chrysler Jeep Dodge
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Phil Mastellone

Route 46 Chrysler Jeep Dodge

1655 US-46
Little Falls, NJ 07424

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56 Reviews
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56 Reviews

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56 Reviews of Phil Mastellone

September 16, 2024

Dealership Rating
Employee Rating

This dealership is completely xx. Service department is the worst. Wish I can say more More

by shevinmohabir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Peter Demarco

Sep 17, 2024

Route 46 Chrysler Jeep Dodge responded

Thank you for taking the time to bring this review to our attention. We are sorry to hear about your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please contact me directly at zwhite@route46nissan.com. I look forward to hearing from you. Zah’Nasia White

July 10, 2023

Dealership Rating

Horrible Customer Service in the parts department. I have taken the car to the dealership 4 times and the issue has not been fixed. I have been charged for a rental that the dealership authorized me More

by tmnewton10
Recommend Dealer
No

Other Employees Tagged: peter

Jul 11, 2023

Route 46 Chrysler Jeep Dodge responded

Thank you for taking the time to bring this review to our attention. We are sorry to hear about your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please contact me directly at jamie@route46autos.com. I look forward to hearing from you. Jamie Rusignuolo

Jul 11, 2023

tmnewton10 responded

Thank you. I have sent you a detailed email.

December 13, 2022

Dealership Rating
Employee Rating

I do NOT recommend this location for your service needs. We came here to fix our Jeep's heater. They charged us $700 and the heater was still not fixed. We took it back to them and they held our car for 2 W More

by y.naim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Angello Arias

Dec 14, 2022

Route 46 Chrysler Jeep Dodge responded

Yamah, I apologize for your experience. Please contact me Kristen Burns at kburns@route46autos.com if you wish to discuss this matter further. Thank you.

June 21, 2022

Dealership Rating
Employee Rating

good service good attention I recommend it good people who attended me and very good treatment thanks for your attention good job More

by leolr75
Customer Service
Recommend Dealer
Yes
Jun 22, 2022

Route 46 Chrysler Jeep Dodge responded

Thank you for taking the time to leave a positive review and recommending us to your friends and family. Our staff appreciates it.

June 14, 2022

Dealership Rating
Employee Rating

Very friendly and always are willing to help no matter the circumstances at any time. More

by emiliovasquez2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 15, 2022

Route 46 Chrysler Jeep Dodge responded

Thank you for taking the time to leave a positive review. It was a pleasure serving you as a customer.

June 13, 2022

Dealership Rating
Employee Rating

Good service. A little high on price. $55.. for three lug nuts. Last service done was the same, oil change & rotation. Asked to remove locks . Service remed one lo More

by CAPPIELLO8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 14, 2022

Route 46 Chrysler Jeep Dodge responded

I apologize for your review. Please contact me Jamie Rusignuolo at jamie@route46nissan.com if you wish to discuss this matter further. Thank you.

June 13, 2022

Dealership Rating
Employee Rating

got a call from the service department regarding a possible situation with the TPM system and they took good care of everything. More

by WTORREALBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 14, 2022

Route 46 Chrysler Jeep Dodge responded

Thank you for taking the time to leave a 5 Star Service review. We look forward to seeing you again for your next service visit.

June 10, 2022

Dealership Rating
Employee Rating

Never had a problem with scheduling service. The team there is always fast and reliable. Love going to them. My recent service I dropped off my car and was called right away that it was ready to More

by sheenaperez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Angello Arias, Marlon Villatoro

Jun 13, 2022

Route 46 Chrysler Jeep Dodge responded

Thank you for coming back to Route 46 Chrysler Jeep Dodge for all your service needs. We appreciate our loyal customers and look forward to seeing you again for your next service visit.

June 09, 2022

Dealership Rating
Employee Rating

Thanks to all the folks at Rte 46 Dodge. They got me in and out with minimal pain and provided stellar customer service. Well done. I’d recommend your group and come back again. More

by daenabock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Juan

Jun 10, 2022

Route 46 Chrysler Jeep Dodge responded

Thank you for sharing your positive experience with us. We appreciate the recommendation to your friends and family.

June 01, 2022

Dealership Rating
Employee Rating

I received excellent care and very good advice. Angelina was very patient and she answered all my questions. More

by ricardoreynoso12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 02, 2022

Route 46 Chrysler Jeep Dodge responded

Richard, we are so happy to hear that our service team provided you with an excellent experience and answered all of your questions. It was a pleasure serving you as a customer.

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