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Phil Joyce
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Phil Joyce
Service Advisor
Jim Ellis Kia of Kennesaw
1221 Auto Park Drive Northwest
Kennesaw, GA 30144
226 Reviews
226 Reviews
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226 Reviews of Phil Joyce
Verified Customer
March 02, 2025
Mark sets the definition of Customer Service - him and his staff should be recognized for their effective and supportive help. I will be a Jim Ellis customer for life. Thank you his staff should be recognized for their effective and supportive help. I will be a Jim Ellis customer for life. Thank you More
by Dregelsk
Other Employees Tagged: Mark Kerkoski, Kris Musgrove
March 02, 2025
Excellent service and very quick. Employees are very knowledgeable and seating area is very clean Employees are very knowledgeable and seating area is very clean More
by adamstremain
Other Employees Tagged: Mark Kerkoski, Sam Stewart, Kris Musgrove, Robert Billings
March 01, 2025
I come there often. My service advisor has been Phil. He is very nice, professional, and helpful. It’s the actual service department that fixes your car that I don’t lik My service advisor has been Phil. He is very nice, professional, and helpful. It’s the actual service department that fixes your car that I don’t like. They left a part hanging off my vehicle and said it would be $2k estimated to fix. I went to another Kia dealership and they fixed the issue for $380. Big difference. Phil is phenomenal but the mechanics need to do better. It’s like yall create problems for customers to keep spending money. That’s exactly how businesses go out of business in this economy. More
by brttanyosborne
February 27, 2025
Mark Kerkoski is the highest example of what Customer service is all about. We are a new customer to Jim Ellis Kia - our questions were addressed and we felt so welcomed to long and continued service at service is all about. We are a new customer to Jim Ellis Kia - our questions were addressed and we felt so welcomed to long and continued service at JE. The staff were all great - keep up this attitude, you will benefit by gaining local ng term customers More
by Dregelsk
Other Employees Tagged: Mark Kerkoski, Kris Musgrove
February 19, 2025
I took my car in over the weekend to have a bunch of work done on it. Phil got me checked in quickly and my car was done in the exact amount of time that he told me it would be. done on it. Phil got me checked in quickly and my car was done in the exact amount of time that he told me it would be. More
by MXHOLT
Other Employees Tagged: Mark Kerkoski
February 12, 2025
Phil is an absolute gem! ! I am always last minute with my oil changes and need to get in quickly. The closest KIA to me is unwilling to accept walk ins and booked out weeks i ! I am always last minute with my oil changes and need to get in quickly. The closest KIA to me is unwilling to accept walk ins and booked out weeks if not months but Jim Ellis Kia gets me in and out with no appt in under two hours. This last time Phil got me out in under an hour. Customer service is unmatched and I will not go anywhere else! More
by Kwright802
February 06, 2025
The dealership for me in quickly for a recall I waited months for. The service rep Phil was courteous and prompt in greeting me and kept me informed of the progress. months for. The service rep Phil was courteous and prompt in greeting me and kept me informed of the progress. More
by CELENAOCONNELL1
February 06, 2025
Too expensive service, burns a big hole in the pocket. I agree that car dealers make a lot of money by selling parts and through servicing but this is outrageous. I was presented with a recommendation tha I agree that car dealers make a lot of money by selling parts and through servicing but this is outrageous. I was presented with a recommendation that could have costed me more than 2000 USD for a 2022 KIA SOUL. still I end up paying more than 500 USD by choosing top recommendations only. Not sure what kind of diagnostics make this expensive recommendations More
by SHARAD
