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Phil Joyce
Phil Joyce at Jim Ellis Kia of Kennesaw
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Phil Joyce

Service Advisor

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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4.2
215 Reviews
4.2

215 Reviews

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215 Reviews of Phil Joyce

January 31, 2025

Dealership Rating
Employee Rating

Phil took great care of me. He had my oil change completed within an hour. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 30, 2025

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Great experience! ! Great customer service!!! Highly recommend. I will be back for all of my future service. More

by cassiopeahatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Kerkoski, Sam Stewart, Kris Musgrove, Robert Billings

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January 26, 2025

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Employee Rating

I appreciate them fixing the recall stuff. My tire was short on air and they didn't put any in. More

by dsrsinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Kerkoski, Sam Stewart, Kris Musgrove, Robert Billings

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Jan 29, 2025

Jim Ellis Kia of Kennesaw responded

Dsrsinc, at our dealership we pride ourselves in straightforward, no nonsense, and transparent dealings with our clients. We are interested in learning more about what exactly caused you to feel this way. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

January 25, 2025

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Employee Rating

I was helped by two guys setting up the appt and picking up and both were beyond great. More

by PATCH.MURPHY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kris Musgrove

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Jan 29, 2025

Jim Ellis Kia of Kennesaw responded

That's great to hear,Patch.murphy4! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for the positive feedback, and we hope that you have a great day!

Jan 31, 2025

Jim Ellis Kia of Kennesaw responded

That's great to hear,Patch.murphy4! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for the positive feedback, and we hope that you have a great day!

January 21, 2025

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Employee Rating

Always helpful and courteous staff. Far above par from any other service center I've ever dealt with. More

by DIANNERASCOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Pond, Lavoghn Curry , Cailyn - service dept.

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Jan 23, 2025

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!

January 21, 2025

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Employee Rating

Excellent service and nice facility The staff was friendly. I was happy to wait for my vehicle to be serviced More

by LAWSONHTCONE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2025

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

January 17, 2025

Dealership Rating
Employee Rating

Phil Joyce was helpful and courteous. Service was relatively quick and got me on my way. Thank you! More

by Mh.hirschfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

Jim Ellis Kia of Kennesaw responded

Mh.hirschfield, thank you for your kind words and congratulations on your new vehicle! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

January 17, 2025

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Employee Rating

they were very helpful and kept me updated and were efficient so i did not have to wait extra More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kris Musgrove

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Jan 20, 2025

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

January 15, 2025

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Employee Rating

Very good service. Phil did a good job explaining the service that would be fine on the van. More

by Smithautos
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2025

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Smithautos! Thanks again for the positive feedback, and we hope that you have a great day!

January 11, 2025

Dealership Rating
Employee Rating

Person responsible for my vehicle (Phil Joyce) never called me for 5 business days until I made two trips to the dealership. I dropped my car on a Thursday and found out my car was ready on Friday but More

by KELWELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maggy was great and very helpful

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Jan 14, 2025

Jim Ellis Kia of Kennesaw responded

It sounds like your visit here at Jim Ellis Kia of Kennesaw did not live up to our expectations—which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive care —and direct, honest feedback from our clients like you is imperative in helping us do that. Your comments play a key role in the success of our business so we hope to speak with you soon.

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