Phil Battaglino
Phil Battaglino at Mercedes-Benz of Paramus
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Phil Battaglino

Preowned Manager

Mercedes-Benz of Paramus

755 State Rt 17 South
Paramus, NJ 07652

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1 Review of Phil Battaglino

December 22, 2023

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Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par More

by Steven B.
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No
Dec 22, 2023

Mercedes-Benz of Paramus responded

Steven, Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you've experienced. We understand the importance of addressing recall issues promptly, and we regret any frustration caused by the delay in resolving the software upgrade. Regarding your request for a loaner vehicle, we apologize for any miscommunication. At Mercedes-Benz of Paramus, we strive to provide exceptional service to our valued customers. We regret to inform you that, at this time, we do not offer loaner vehicles specifically for Mercedes-Benz Sprinter vans. We recognize the impact this may have on our customers, especially those relying on their vehicles for work, and we are actively reviewing our policies to find ways to better accommodate your needs in the future. We understand your concerns and assure you that our service team is committed to addressing the recall issues on your Sprinter 2500 promptly. Your satisfaction is of utmost importance to us, and we appreciate your patience during this process. If you have any further questions please feel free to reach out and we thank you for your patience.

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