I found it difficult to negotiate with the dealership.
I was told twice that there would be a follow up phone call and never received a call. I was told we had a deal and the deal over the phone and it
I was told twice that there would be a follow up phone call and never received a call. I was told we had a deal and the deal over the phone and it never happened. I believe they need to revisit how to make it easier for the customer.
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by RRR1352
Verified Customer
Verified Customer
Friendly staff, easy to work with.
No pressure. Best experience buying a car and my first ever brand new one too. 2024 Mustang GT! Will buy here again!
No pressure. Best experience buying a car and my first ever brand new one too. 2024 Mustang GT! Will buy here again!
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by JARED SABLAN
Verified Customer
Verified Customer
Other Employees Tagged:
Nicholas Van Horne , Laura G
Dec 16, 2024 -
Surprise Ford responded
Jared, we're thrilled to hear about your fantastic experience with us! Congratulations on your new 2024 Mustang GT! It’s great to know our team made the process enjoyable for you. We look forward to helping you again in the future! Enjoy the ride!
Communication isn’t a strongpoint.
Everyone seems confused and unsure. The finance department rushes you through and adds service plans you never asked for or were advised they were ad
Everyone seems confused and unsure. The finance department rushes you through and adds service plans you never asked for or were advised they were adding; sign here, sign here. Vehicle was damaged, apparently this is a common issue from how the service department responded to scheduling service to get a brand new vehicle with a few miles on it “back to new”. Expectations are set my staff but aren’t followed through on.
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by DNX75
Verified Customer
Verified Customer
Other Employees Tagged:
Mario Rodriguez, George Lopez
Dec 13, 2024 -
Surprise Ford responded
We would like to speak with you to get a better understanding of what transpired during your visit with us so we can address any concerns you may have. We are unable to identify you by this screenname to reach out directly so please contact our Customer Relations Director Beverly Woodhull at 623-666-8577 at your earliest availability.
Laura and George were great to work with in the purchase
of our F-150
of our F-150
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by NANDMCONSTRUCTION
Verified Customer
Verified Customer
Other Employees Tagged:
Laura, Nick, George
Dec 10, 2024 -
Surprise Ford responded
Thanks! We're thrilled to hear that Laura and George made your F-150 purchase a great experience. Your satisfaction is our top priority, and we appreciate your positive feedback! Enjoy your new truck!
Laura was great, easy going and super nice to work with
in buying our F-150
in buying our F-150
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by NANDMCONSTRUCTION
Verified Customer
Verified Customer
Other Employees Tagged:
Laura, Nick, George
Dec 10, 2024 -
Surprise Ford responded
Thanks for the awesome review! We're thrilled to hear Laura made your experience enjoyable while you purchased your F-150. Your satisfaction means the world to us!
Very good buying experience.
From Roger my salesperson to Chuck in finance, they were friendly and knowledgeable .
From Roger my salesperson to Chuck in finance, they were friendly and knowledgeable .
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by IAINM
Verified Customer
Verified Customer
Other Employees Tagged:
Roger
Dec 09, 2024 -
Surprise Ford responded
Thank you for sharing your positive experience with Roger and Chuck! We're glad to hear that their friendliness and expertise made a difference in your buying process. However, we noticed that you left a one-star review, and we would like to understand if there was anything else during your visit that we could improve. Please feel free to reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so we can address any concerns you may have and ensure your complete satisfaction. We value your feedback and hope to resolve any issues.
Laura is great.
She is personable and fun to work with. I know she’s went above and beyond and fought for us when finance was running slow. We will be back for all s
She is personable and fun to work with. I know she’s went above and beyond and fought for us when finance was running slow. We will be back for all service and our next car for sure.
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by michellelwilson
Verified Customer
Verified Customer
Other Employees Tagged:
Laura Gomez
Dec 02, 2024 -
Surprise Ford responded
Michelle, thank you so much for your fantastic review! We're thrilled to hear that Laura made such a positive impact on your experience. We look forward to assisting you with your next car and providing the same great service again!
I have been buying cars for thirty years.
It’s usually not a pleasurable experience. This was an exception. Starting with Dan and everyone at the dealership was phenomenal. Terrific. The bes
It’s usually not a pleasurable experience. This was an exception. Starting with Dan and everyone at the dealership was phenomenal. Terrific. The best car buying experience I ever had.
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by MCarlin0
Verified Customer
Verified Customer
Other Employees Tagged:
Dan
Dec 02, 2024 -
Surprise Ford responded
Thank you! We’re thrilled to hear about your exceptional experience with Dan and our team. Making car buying enjoyable is our goal, and it’s great to know we hit the mark for you. We appreciate your support and look forward to serving you again!
Friendly knowledgeable salesmen, great selection of
vehicles, low pressure to buy, competitive pricing and a beautiful facility. I would highly recommend this dealership.
vehicles, low pressure to buy, competitive pricing and a beautiful facility. I would highly recommend this dealership.
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by freefallinguy
Verified Customer
Verified Customer
Other Employees Tagged:
James Boyce, Ben Pietrowski, Sam Yatim
Dec 02, 2024 -
Surprise Ford responded
Thanks! We’re thrilled to hear you had such a positive experience. Our team works hard to provide a welcoming environment with great vehicles and service. Your recommendation means a lot to us!
Well organized, great salesman Bryce, financing took
along time, my ev should have been fully charged
along time, my ev should have been fully charged
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by CINDYMACIAS58
Verified Customer
Verified Customer
Other Employees Tagged:
I have no idea who this is
Nov 25, 2024 -
Surprise Ford responded
Thanks for your feedback, Cindy! We're thrilled to hear you had a great experience with Bryce. We appreciate your patience with the financing and will work on ensuring better charging for future EV deliveries. Your insights help us improve!