Peter Maytin

Braman Honda Service Department has a clear policy of dishonesty with their customers. People should be aware. I sent a message to the head of service this morning and did not hear back. I'm making dishonesty with their customers. People should be aware. I sent a message to the head of service this morning and did not hear back. I'm making good on my promise to post this to every review site I can find, and I've contacted Honda corporate about the dealership undermining of the Honda brand. Here is the message: I do not want a technician getting back to me. Anyone less than the head of your service department is unacceptable. I cannot begin to describe how disappointed I am with my experience at Braman this morning. I showed up with my 2025 Hybrid CRV for a schedule appointment for two recalls. After waiting 45 minutes to check in I was told that you "ran out of parts" for one of the recalls. I left. This reflect VERY poorly on you, and shoots your reputation in the foot pretty seriously. This is the second time this has happened. My problem is NOT that you don't have the part. My problem is the blatant lies and dishonesty. I was told exactly the same thing in December. Here's my problem. Honda has very publicly admitted there was a shortage of these parts in December, but would be fixed in January. I specifically asked whether the part would be available when I rescheduled for January, and was told YES by the scheduler. Lie #1. This morning I was told you ran out of the parts. Lie #2. This is 2025. I know darned well that you have an inventory management system that assigns parts to appointments. You knew ahead of time that parts didn't align with appointments, and you should have taken action to inform customers and give the option to reschedule rather than wasting my time this morning. So from my perspective, this is terrible customer service and a policy of lying to customers. If it had been once, you could blame the service manager. Since it was twice with the identical lie from two different service managers, it is clear that it is your policy to lie to customers. How can you possibly be trusted to care for my vehicle when you've been caught in egregious dishonesty. Given the auto service industry is already suspect, I'm shocked that your policies would perpetuate that. Here's what I expect. I expect a call from the head of your service department for resolution prior to the end of the day. If I don't get that, I will be posting these facts on every review site I can find, and will be contacting Honda corporate about how Honda's reputation is at risk due to a proven policy of lying to customers. Just to be clear, I'm not faulting you about not having the part. I'm faulting you for lack of proactive opportunity to reschedule and your blatant dishonesty about it. More

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One of the worst experiences! They ran my credit 7x my credit score went down. They tried to cheat me on interest rate. My car was dirty. I paid $400 for tints on car but no tints They ran my credit 7x my credit score went down. They tried to cheat me on interest rate. My car was dirty. I paid $400 for tints on car but no tints. Spoke to the manager about noises I was hearing on car and the other stuff he was so rude on phone never once apologized. I will never do business with them again! I will not recommend them and felt I got treated poorly. The car functions were not even explained. Usually they go through detail with me but this time I got nothing. The finance manager was also all about the sale not about me as a consumer. Promised and said a bunch of things and at the end I got screwed. NEVER AGAIN!! More

by SCOLON05 Verified Customer Verified Customer

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Liked working with david rivera and oswaldo. Happy with my new honda hr. Thank you. Happy with my new honda hr. Thank you. More

by SWIRLGIRL5 Verified Customer Verified Customer

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It's a very friendly, personable and professional team at Braman Honda. Every employee there seems to go one step beyond in order to help and get you into the proper vehicle. There is no other dealership tha Braman Honda. Every employee there seems to go one step beyond in order to help and get you into the proper vehicle. There is no other dealership that I would go to having such a great experience at Braman Honda. Best vehicle shopping experience I've ever had in my life. I highly recommend them. More

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Thank you to everyone who helped me with my new CR-V lease last week. It’s always a pleasure to do business with Braman Honda from leasing a vehicle to coming in for my regular services. Special shout o lease last week. It’s always a pleasure to do business with Braman Honda from leasing a vehicle to coming in for my regular services. Special shout out to Mathias Sanchez who was patient and understanding with picking out my new CR-V and trim. I love my new car! Thank you again! More

by CWOOD528 Verified Customer Verified Customer

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BEST DEALERSHIP IVE EVER BEEN TOO ! ! I will Highly recommend to friends and family to stop by! ! I will Highly recommend to friends and family to stop by! More

by Victoria Verified Customer Verified Customer

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I felt very good and I congrat all the team, they were very nice and kind. very nice and kind. More

by KARENELIZABETH389 Verified Customer Verified Customer

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