Peter Hern

Great experience, fabulous service, highly recommend. I received a video of my service… Over the top.! I will definitely be back. I received a video of my service… Over the top.! I will definitely be back. More

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My experience with the service department at Herm Chambers Lincoln of Norwood leaves me with the opinion that it is either incompetent or unethical. The following is the email that we sent to Herb Chambers Lincoln of Norwood leaves me with the opinion that it is either incompetent or unethical. The following is the email that we sent to Herb Chambers detailing our experience. In summary, Herb Chambers did two things that yielded a horrific customer experience: 1) Demonstrated a practice of charging us for one repair before quoting us for the next necessary repair deprived us of making a well-informed decision about whether to continue repairing the car or trading it in for a new one 2) Nobody at Herb Chambers, including the General Manager, ever disputed this set of facts. At a minimum, I would have expected an apology and an admission that something had gone wrong here. We did end up trading in the car. We were not happy with the trade-in offer we received from Herb Chambers but we took it anyway. We just wanted to be permanently done with an organization whose customer service had proven to be awful. -John M __________email to Herb Chambers__________ Hi xxx, I am, in fact, very dissatisfied with the service we have received on our Lincoln Navigator over the past two months. On January 30, the car was in for service. Standard service was performed and no major issues were noted. On March 12, the car was in for service on the brakes and we noted that it was kind of jerky when we were driving it. After we were charged $2,315.82 for the brake repair, you checked the transmission due to the noted jerky driving and told us the transmission would need to be replaced or rebuilt. We decided to have the work done in order to keep the car for a few more years. So we brought the car back in on April 3 for the transmission work. When dropping the car off for that work, we noted new issues with the steering wheel and pre-collision assist. After you had our car for two weeks and charged us $7,540.86 to rebuild the transmission, we were told it would be approximately an additional $3,500 to fix the newly discovered issues. Now, as of Tuesday May 6, the parking brake has malfunctioned. The car is in our garage with the parking brake engaged and the “parking brake malfunction” alert going off. We cannot get the brake disengaged, even after shutting down the battery and trying a reset of the function. The car is stuck in our garage and we cannot move it. We are furious that we have owned the car for less than five years and all of these costly issues have arisen in rapid succession within 10,000 miles of the warranty expiring. Furthermore, the practice of charging us for one repair before quoting us for the next necessary repair deprived us of making a well-informed decision about whether to continue repairing the car or trading it in for a new one. We would like to give Herb Chambers Lincoln a chance to do the right thing here. We would like you to have the car towed from our garage in Newton to Herb Chambers Lincoln and we would like you to purchase the car from us for $35,000. The Blue Book Value for the Lincoln Navigator is $35-40K. Given the recent work done to the car and the borderline unethical manner in which you charged for repairs before quoting the next reports, this is a very fair offer. Please respond to this email or call me at 617-xxx-xxxx as soon as you are able. I am currently without an operational car and obviously need to resolve this immediately. More

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Thanks Mara and team for making the purchase a smooth transaction. This is car #3 so that says something, deeds rather than words. transaction. This is car #3 so that says something, deeds rather than words. More

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Excellent service! The process was very comfortable and they provided a great and assuring experience. The process was very comfortable and they provided a great and assuring experience. More

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Robert Clark was excellent to work with. Kind, calm, friendly, an active & engaged listener. I had an unexpected (very stressful) issue the rendered my car dead in the drive way. I had it to Kind, calm, friendly, an active & engaged listener. I had an unexpected (very stressful) issue the rendered my car dead in the drive way. I had it towed to the dealership and Robert coordinated my getting a rental from Enterprise. While waiting for my Enterprise pickup Bill Owen (sales) had heard I was in and reassured me the everything would be okay with the car and I was in good hands with Robert. The issue (a recall- shifter cable) and fixed in 4 days. Every interaction with Robert was pleasant and reassuring. Returning the rental to the dealership & picking up my car was very easy. Robert Clark was excellent. Working with him I received the 5 Star customer service experience. I hope Herb Chambers Lincoln knows what a treasure the have in Robert Clark. More

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We have been going to this dealership for many years. We keep going back because they are all so wonderful. They go above and beyond every time. We keep going back because they are all so wonderful. They go above and beyond every time. More

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Dealership is very nice. Ryan was an amazing person to deal with. Was very respectful of me and my family and ensured we got everything we bargained for. 10/10 would get my n Ryan was an amazing person to deal with. Was very respectful of me and my family and ensured we got everything we bargained for. 10/10 would get my next car from here again! More

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Omg Herb Chambers Lincoln in Norwood MA is a fantastic dealership. All of the employees are great, and they all treat you with full respect. They greet you at the door. Every employee is willing to help dealership. All of the employees are great, and they all treat you with full respect. They greet you at the door. Every employee is willing to help you, and go the extra mile to take care of you. My sales person Christine was on point the entire time. The finance manager Jim is great. The sales manager Jeremy is amazing. More

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We’ve been coming to Herb Chambers Lincoln in Norwood for over 20 years and it’s always excellent service! We are treated like family by Peter, Greg and their staff! Just love driving Lincoln vehicles! over 20 years and it’s always excellent service! We are treated like family by Peter, Greg and their staff! Just love driving Lincoln vehicles! More

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The whole team has been professional and easy to work with for our car leasing and service needs. with for our car leasing and service needs. More

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