Dishonest people and dealership.
Cody Hilburn and Pete Hizen from Landers Chevrolet Cadillac of Joplin
I had the misfortune of dealing with Cody Hilburn and Pete Hizen from Lan
Cody Hilburn and Pete Hizen from Landers Chevrolet Cadillac of Joplin
I had the misfortune of dealing with Cody Hilburn and Pete Hizen from Landers Chevrolet Cadillac of Joplin recently, and I can honestly say it was one of the worst experiences I’ve ever had. My daughter and I drove two hours to see a specific vehicle that was listed on their website. After arriving, we were told that the vehicle we came for wasn’t even available—despite having checked in advance and confirming its availability. This was already frustrating, but it only got worse from there.
Instead of offering any real solution, they tried to push a completely different vehicle on us for the same price, but with far fewer options and more miles! It was clear they were just trying to make a sale at any cost, and their dishonesty was on full display. What’s worse is that my 16-year-old daughter could see firsthand how shady and untrustworthy this dealership was, which is incredibly disappointing.
We had already submitted a credit application and were prepared to make a deal—with $10,000 to put down. Yet, they wasted our time and completely disregarded our intentions. This kind of treatment is unprofessional, misleading, and shows a total lack of respect for customers.
I would strongly advise anyone considering this dealership to stay far away. They are clearly not interested in providing honest service or a positive experience. Absolutely disgusted by the entire ordeal. If there’s a positive to come out of this, my daughter got to see firsthand how dishonest dealerships can be a lifetime lesson.
You best believe my peers and coworkers in Northwest Arkansas will hear about my experience with this dealership.
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by zkkham
Other Employees Tagged:
Cody Hilburn, Rb Whittaker
Mar 18, 2025 -
Landers Chevrolet Cadillac of Joplin responded
Thank you for sharing your experience with us. I appreciate your feedback, as it helps me understand our customers' perspectives. It’s concerning to hear about the issues you encountered regarding the vehicle's availability and your interactions with our team at Landers Chevrolet Cadillac of Joplin. I encourage you to reach out directly to discuss this further, as I would like to address your concerns and improve our processes. Understanding your experience is important to us, and we strive to provide better service moving forward. Thank you again for your feedback.
Rob Whittaker | General Manager
Everyone seemed to be very nice and helpful.
It was a great experience for purchasing a vehicle.
It was a great experience for purchasing a vehicle.
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by Stevyap
Other Employees Tagged:
Ricky Brown
Aug 30, 2024 -
Landers Chevrolet Cadillac of Joplin responded
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience purchasing your vehicle at Landers Chevrolet Cadillac of Joplin. Our team takes pride in being helpful and friendly. We look forward to seeing you again soon!
Your Friends at Landers Chevrolet Cadillac of Joplin
Cooper done an absolutely fantastic job!
!
Well satisfied with his services!
Will definitely use him again.
!
Well satisfied with his services!
Will definitely use him again.
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by chadmooresmail
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2023 -
Landers Chevrolet Cadillac of Joplin responded
Chad, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again!
Your Friends at Landers Chevrolet Cadillac of Joplin
Great experience with Pete, he was a please to deal with
from the moment we arrived.
from the moment we arrived.
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by Jlh03003
Verified Customer
Verified Customer
Oct 19, 2023 -
Landers Chevrolet Cadillac of Joplin responded
Thank you for taking the time to write this review. We are pleased to hear that Pete was able to provide an efficient and overall positive experience.
Your Friends at Landers Chevrolet Cadillac of Joplin
Very knowledgeable people and extremely helpful and nice
had an excellent experience there getting a good price for a car
had an excellent experience there getting a good price for a car
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by ASTROSFAN2014
Verified Customer
Verified Customer
Oct 03, 2023 -
Landers Chevrolet Cadillac of Joplin responded
We're grateful for your kind words! Thank you for choosing us, and we can't wait to see you again in the future.
Your Friends at Landers Chevrolet Cadillac of Joplin
Great staff, easy to talk with, hard working to make a
deal, and very knowledgeable with an easy buying experience.
deal, and very knowledgeable with an easy buying experience.
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by papa052518
Verified Customer
Verified Customer
Sep 20, 2023 -
Landers Chevrolet Cadillac of Joplin responded
Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future.
Your Friends at Landers Chevrolet Cadillac of Joplin
Very nice staff, had AWD Trailblazer that I wanted.
Great Vehicle. Highly recommend shopping with Landers Chevrolet!
Great Vehicle. Highly recommend shopping with Landers Chevrolet!
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by wayneleah2004
Verified Customer
Verified Customer
Sep 05, 2023 -
Landers Chevrolet Cadillac of Joplin responded
We cannot thank you enough for your wonderful review of Landers Chevrolet Cadillac of Joplin and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again!
Your Friends at Landers Chevrolet Cadillac of Joplin
Great service and overall a fabulous buying experience!
Would highly recommend this dealer. Austin Williams was a great as the manager on this deal.
Would highly recommend this dealer. Austin Williams was a great as the manager on this deal.
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by Sean
Verified Customer
Verified Customer
Jun 13, 2023 -
Landers Chevrolet Cadillac of Joplin responded
Sean, thank you for trusting us with your business. We are pleased to hear that Pete and Austin were a great part of your experience. On behalf of all of us at Landers, congrats and safe travels!
Very friendly and great communication especially Ben is
an amazing person. He texted and called to update me about everything. All time and answered my questions very professional. The car was clean, and I
an amazing person. He texted and called to update me about everything. All time and answered my questions very professional. The car was clean, and I would definitely buy again a car with them
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by benbo
Verified Customer
Verified Customer
Other Employees Tagged:
Ben Smith
Mar 20, 2023 -
Landers Chevrolet Cadillac of Joplin responded
Hi, benbo! We are so glad that Ben could make the process easy and worry-free. Congrats on your new vehicle and thank you taking the time to leave a review!
Easy process.
They got me what we wanted and price. No hassle and prompt as agreed.
They got me what we wanted and price. No hassle and prompt as agreed.
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by arnoldolucio
Verified Customer
Verified Customer
Mar 06, 2023 -
Landers Chevrolet Cadillac of Joplin responded
Thanks for leaving a review, arnoldolucio! We are glad that your experience was enjoyable and straightforward.