Pete Delgreco | Page 4

My issue is with the service department, not with the sales department. I brought in the vehicle to receive the second set of keys (only 1 was provided when I bought the vehicle). When I scheduled the ap sales department. I brought in the vehicle to receive the second set of keys (only 1 was provided when I bought the vehicle). When I scheduled the appointment, I was told that it would take about 6 minutes to generate the new key fob. When I arrived, I was told that due to worker assignments it would take about 1 hour to get the task assigned, completed and documented. I received no updates while I was waiting. After 1 1/2 hours I went back to the desk to find out what was taking so long. The rep told me that he had no updates, but after my insistence, he searched his inbox and found the key fob in his inbox. He then told me that it would take another 10 to 15 minutes to complete the paperwork, at which point I received the fob only. It was at this point that I was told that I should have received the mechanical key when I purchased the vehicle, and that a new mechanical key would cost an additional $100. I searched the vehicle and my records at home and did not find the mechanical key, so I am purchasing an after-market key. My issues with this service experience are: 1 - It is an inconvenience for me to make a trip to the dealership to pick up the second set of keys. 2- It took way too long to get the key fob prepared. 3 - I should have been told clearly when I bought the vehicle that I was receiving the mechanical key and that I would have to bring it in to have it matched with the second key fob. More

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Scott Smith is honest and does his best to make a smooth buying experience. I have bought/leased 5 vehicles through Scott with great experience every time. buying experience. I have bought/leased 5 vehicles through Scott with great experience every time. More

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Friendly, helpful, efficient staff. Clean, well-maintained sales floor and service waiting area. Free coffee! Clean, well-maintained sales floor and service waiting area. Free coffee! More

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Scott Smith was once again easy to work with and thorough in providing information about the available cars and options, the car we selected, and the sale process. Pete Delgreco in Finance was also thorough, in providing information about the available cars and options, the car we selected, and the sale process. Pete Delgreco in Finance was also thorough, helpful and efficient. More

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Friendly staff. Kept me updated on my car’s delivery and made the purchasing process easy and efficient. Kept me updated on my car’s delivery and made the purchasing process easy and efficient. More

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Great experience- no pressure and no wasting of time. We were in and out within 2 hours! Sabias and Bill were both awesome. Nice guys and respectful! We were in and out within 2 hours! Sabias and Bill were both awesome. Nice guys and respectful! More

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I appreciated that my new vehicle was clean and ready for me to drive home. The brief instruction on the car’s features was helpful. me to drive home. The brief instruction on the car’s features was helpful. More

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Nick was very helpful in showing the vehicle and working to make an acceptable transaction for both parties. to make an acceptable transaction for both parties. More

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We are glad we decided to visit Rudy Luther Toyota located in Wayzata. Our sale person Tony Zemke went above and beyond for us to get this Toyota Tacoma pick up truck. I will recommend my family and located in Wayzata. Our sale person Tony Zemke went above and beyond for us to get this Toyota Tacoma pick up truck. I will recommend my family and friends to him. Thank you to Katie B.and Peter D.in the Finance Dept also. Ran & Abby More

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Wayne was great to work with. Exceptional purchasing experience! We are extremely happy with our new RAV4. Exceptional purchasing experience! We are extremely happy with our new RAV4. More

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