Penny Smith
Penny Smith at Dave Gill Chevrolet

Penny Smith | Page 2

Service Department Manager

Dave Gill Chevrolet

4700 East Broad Street
Columbus, OH 43213

5.0
17 Reviews

I've worked in the auto industry most of my life. Many women are concerned about going to get their vehicles serviced in fear they could be taken advantage of. I certainly understand their concerns. The great thing about working at Dave Gill is not only do we have several women working in our service department, the service department is ran by Laurie Gill and we will all do our best to make you feel comfortable and answer any question you may have. Stop by or give me a call anytime!

5.0

17 Reviews

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17 Reviews of Penny Smith

November 25, 2018

Dealership Rating
Employee Rating

Horrible service Horrible service, and employees are the worst. I will never go back. Paid for a rental car because they said my car would not be look at for three day More

by Ronaldcampbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 26, 2018

Dave Gill Chevrolet responded

Ronald, we are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Dave Gill Chevrolet Team

August 25, 2018

Dealership Rating
Employee Rating

Have been buying from Dave Gill for 30 years! 30 years of buying from Dave Gill explains it all! AJ Salls gets not a 5 ?? But ten ?? Review! ?? Dave Gill and all the staff. More

by Debbey777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Ringlien, Ron Wolfinger, Lisa Pape , Kevin Hampton, A J Salls

Aug 29, 2018

Dave Gill Chevrolet responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Than you so much for your loyalty! Take Care, The Dave Gill Chevrolet Team

October 30, 2017

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Employee Rating

Wonderful, Amazing experience I purchased a brand new Chevy Impala and my experience at Dave Gill was amazing. Tracey Saura is a wonderful salesperson. She's so energetic!!! And s More

by Eric B.
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracey Saura

September 16, 2017

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Employee Rating

Great customer service I would highly recommend Dave Gill Chevrolet, this is the first car that I have purchased from them but it was a very good experience. I have use t More

by Franklin100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miranda Hayes, Lisa Pape , Bryan Gallagher, Ron Wolfinger

April 20, 2017

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Employee Rating

Horrific.. I went in for air-conditioning repair and left without working headlights. Service wanted $700.00 to restore lights that were working when I dropped t More

by Not n idiot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 25, 2017

Dave Gill Chevrolet responded

Hershel we appreciate your feedback about your recent visit. I spoke with Penny, your Service Advisor, who talked to you about your headlights not working during your initial service visit for an A/C concern. You indicated to her that you had already purchased headlight bulbs and were planning on putting them in yourself, so we did not proceed any further with diagnosing or repairing your inoperable headlights. You then contacted Penny later asking what else could cause your headlights not to work and she suggested possibly the switch and/or relay could cause them not to work. When you could not get the headlights working yourself, you scheduled a service appointment. We performed a diagnostic service of the issue at no charge to you (normally a $110 charge), after which Penny informed you that it was the multi-function switch that had failed and gave you an estimate to perform the repair. I completely understand how you must have felt with a additional repair bill. However, as was explained to you, this repair has nothing to do with the A/C blower issue we originally serviced. These items are not in close proximity of one another. In fact, our discussions with you while your car was here for the initial A/C repair indicated that you knew of your inoperable lights prior to coming to our Dealership which is why you said you had already purchased bulbs. We are sorry you are frustrated but we cannot accept your accusations that your lights were working when you dropped your car off for service.

November 29, 2016

Dealership Rating
Employee Rating

Wonderful Experience My experience at Dave Gill was amazing. First I would like to say that my dad is a car mechanic so I've never had to take my vehicles to a car dealers More

by Sarah Burnell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

August 17, 2016

Dealership Rating
Employee Rating

Excellent Overall Experience I have had my 2014 Stingray Serviced at Dave Gill, since I bought it. The Service Team (Penny) has always been top notch! It was a logical decision t More

by BrianCBlueRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Pape , Jacob Bauman

2

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