Peggy Arledge

Owner of 3 Mazda’s get all services at El Dorado Mazda in McKinney have for years in McKinney have for years More

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I have been looking for a new car for my wife's birthday for over 2 months. I had her test drive several different models and she loved the new Mazda CX90. I decided that I would find one and get it for her for over 2 months. I had her test drive several different models and she loved the new Mazda CX90. I decided that I would find one and get it for her. We live in northwest Arkansas and I found the vehicle at El Dorado Mazda in McKinney, TX. I went through all of the paperwork, financing, trade in, and tried to order the vehicle online on 6/9/23. I got error ever time I tried. When I checked their online trade in value it was about $6,000 higher than all other dealerships had quoted me. On 6/10/23 I woke her up and let her know that we were going on a road trip to pick up her new car. We left around 8:30 am. We called the dealership and spoke with the assistant manager. He said that they have all of the information they need, everything is looks good on the paperwork and would see you in 5 hrs (2:00pm). The salesperson then sent a text message to my wife confirming our appointment. She asked if they need any information, pictures, VIN on they car that we were trading in. She asked if everything was good on the trade in value as well. We got this response from the salesperson "everything looks great, we are good, we will have the paper work ready for you, car washed, and gassed up when you get here. When we arrived we met the salesperson and he showed us the car. It had not been washed or gassed up like he had said. The car still had all of the plastic all over it from delivery. He told us that they had just received it the day before. We then took it for a test drive while he inspected our vehicle. The car only had 11 miles on it and it had 30 miles until empty. When we got back to the dealership, we found out that they didn't have any of the paperwork started nor had they appraised our trade in. Everything that they told us over the phone and through text messages was a lie. Now we were back a square one, starting negotiations. We found that their website didn't show dealer add-ons or correct traded in value. I asked the salesperson on four occasions if we could remove the dealer add ons and he said yes every time. When we filled out the paperwork (again) they came back with a higher price for the vehicle and a much much lower traded in value. The trade in value was $5000 less than expected. When we asked them about it they said that the website wasn't accurate and they don't follow Kelly blue book values. Their website shows that it was based on Kelly blue book value. When we finally get to see the numbers they didn't removed the add-ons like they said they would. I had to ask three times before they said we could pay for them separately. This included what they called "ceramic coating for $1090 + edge guards. After some discussion we came to an agreement and decided to move forward with purchasing the car. At this point in time we had been at the dealership for 2 hours. We were assured that they would detail the car and get it ready for us while we were in finance. We waited another hour before we got to go into finance and sign all of the paperwork. That process took another hour. At this point in time we had been at the dealership for 4 hours. When we got back to where the car was it looked like it had hand prints, grease, water spots and streaks all over the car. It was the worst "detail" job I have seen on a new car. I then ask them to fix it while we waited an additional 30 minutes. Upon return the car looked much better. We then asked the salesperson to hook my wife's phone up to car. When she started the car it said “Engine Failure- Service Immediately". She did this 8 times. The salesperson told my wife that she wasn't pushing down the brake far enough. He said "It will go off when you drive it a few miles." Then he said "it’s probably because we had to jump start it when we got it off the truck yesterday". We were shocked. We ended up not buying the car and we got home around 1 am (6/11/23). This was the worst car buying experience ever! More

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