Pedro Navarrete

I am compelled to leave this review after an extremely negative experience at Parks Chevrolet, which severely undermined my trust in their business practices and customer service integrity. I recently negative experience at Parks Chevrolet, which severely undermined my trust in their business practices and customer service integrity. I recently visited Parks Chevrolet, enticed by a publicly advertised lease offer that seemed too good to miss. This offer was prominently displayed on their website and various advertising platforms, clearly stating the terms, which entailed an exceptionally competitive monthly rate for a popular model. Motivated by such promising terms, I proceeded to engage with the dealership, hoping to finalize what appeared to be a straightforward transaction. Contrary to my expectations and to the clear terms laid out in the advertisement, my experience unfolded in complete disappointment. Upon arriving at the dealership and mentioning the advertised lease, the sales staff initially seemed welcoming and helpful. However, the tone changed drastically once I expressed my intention to finalize the lease based on the terms advertised. I was abruptly informed that the advertised lease offer could not be honored. When pressed for further clarification and attempts to negotiate, the staff became dismissive, suggesting instead that I consider significantly higher rates and completely different terms, which was not only frustrating but felt outright deceptive. This bait-and-switch tactic is not what I expected from a reputed dealership like Parks Chevrolet. It is misleading and raises serious questions about their advertising practices. Claiming an offer publicly and retracting it upon customer interest borders on false advertising and severely damages consumer trust. I had hoped for a straightforward and honest transaction, but instead, I was left wasting my time and questioning the integrity of Parks Chevrolet. Due to this incident, I am left with no choice but to contact corporate headquarters to report this misleading practice and to ensure that other potential customers are not deceived as I was. I advise potential customers to be wary of engaging with Parks Chevrolet. What is advertised may not be what is offered, and based on my experience, customer satisfaction is not their priority. Take your business to a dealer that respects its customers enough to honor its public commitments. More

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Every element of the buying experience was exceptional across the board. Beyond a pleasure working with the team at Parks. across the board. Beyond a pleasure working with the team at Parks. More

by jandrewthompson Verified Customer Verified Customer

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It’s a shame I can give a star because they don’t deserve it, terrible experience from the sales and finance department, the salesman was great but with terrible management this place suprises me they sell a it, terrible experience from the sales and finance department, the salesman was great but with terrible management this place suprises me they sell anything, More

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Great Experience Had a great experience at Parks Chevrolet in Huntersville. Pedro was very friendly, and easy to work with. He worked hard for me to get what I was loo Had a great experience at Parks Chevrolet in Huntersville. Pedro was very friendly, and easy to work with. He worked hard for me to get what I was looking for. I would recommend this dealership and salesman to anyone! Big thanks to Parks Chevrolet for all your hard work- I'm really enjoying the car! More

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I trust these guys Everyone was very helpful and considerate of my time. Pedro is a good man. He took care of us, and we found a very nice used car through him. He was s Everyone was very helpful and considerate of my time. Pedro is a good man. He took care of us, and we found a very nice used car through him. He was straight forward and didn't try to take advantage of us. We tend to choose trustworthy dealerships instead of individual sellers or "road-side dealerships" as we call them because a place like Parks has a reputation to maintain, so they aren't going to keep questionable used cars on the lot. That means a lot to us in a business where transparency is precious. Thanks Pedro for a good experience! More

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Great expierence This was the second time we went to this dealership for a vehicle. Dealt with a different sales person each time. No complaints with the sales person This was the second time we went to this dealership for a vehicle. Dealt with a different sales person each time. No complaints with the sales person either time. This last time I had some where I wanted them to check with for a rate on the loan and they did then they even checked with someone else and got the rate even lower. That was awesome. There were/are a few things I wanted taken care of with the vehicle and so far 2 have been the other 2 we just found and we were told to bring it in and they would take care of it. The first car we bought their we bought new and no problems. The second one we just purchased is used and the things are small so far but they are being taken care of. The gentleman who patched the leather seat did a great job as well and the finance guy was thorough and fast once we got to him. (waiting on the banks response was the longest time) More

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Excellent experience We have purchased from this dealership in the past, and are grateful we decided to return. Everyone is very professional and allow you space to look We have purchased from this dealership in the past, and are grateful we decided to return. Everyone is very professional and allow you space to look at numerous vehicles. Our sales representative was very thorough, and caring. He wanted us to get something that suited our needs, and budget. Definitely would recommend to family and friends. More

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Awesome Experience My husband and I had a awesome experience at Parks Chevrolet at the Lake in Huntersville, NC. It was as simple as 123!!! I saw a Suburban SUV on the My husband and I had a awesome experience at Parks Chevrolet at the Lake in Huntersville, NC. It was as simple as 123!!! I saw a Suburban SUV on the internet. I sent a message for someone to call to speed up the process. Shannon gave me a call within less than 3 hours. Kevin Carson , the Sales Manager, setup me up with Pedro Navarrete-Leo, the salesman. They both got me the car I wanted as simple as 123 without any hassle. Phil Coury, the F & I Manager, made signing of the finance contract simple , easy , and fast. No long wait all day at the dealership!!!!! I already know where my next vehicle purchase will be!!!! Keep up the good work!!! More

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Great Service Pedro Navarrete-Leo made my car purchase a great experience. After having my truck die after 17 years and not knowing what type of vehicle I wanted he Pedro Navarrete-Leo made my car purchase a great experience. After having my truck die after 17 years and not knowing what type of vehicle I wanted he made the buying process very easy! More

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Great service My husband and I stopped by Parks Chevrolet in huntersville looking for a vehicle and Pedro helped us to get the truck we wanted for a great price . E My husband and I stopped by Parks Chevrolet in huntersville looking for a vehicle and Pedro helped us to get the truck we wanted for a great price . Everyone was nice and helpful st the dealership we would recommend anyone to go to Parks Chevrolet in Huntersville . More

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