Pedro De La Cruz
Pedro De La Cruz at Landers Toyota NWA
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Pedro De La Cruz

Sales Professional

Landers Toyota NWA

411 South Metro Parkway
Rogers, AR 72758

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4.5
132 Reviews

Languages Spoken

English English

Spanish Spanish

4.5

132 Reviews

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132 Reviews of Pedro De La Cruz

November 14, 2023

Dealership Rating
Employee Rating

This dealership is professional, friendly, courteous and knowledgeable. Been dealing with them for 12 years and always been satisfied. More

by orygunmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnny Guiterez

Nov 15, 2023

Landers Toyota NWA responded

Hi, orygunmom! Thank you so much for your loyal business and for taking the time to leave this review. We're thrilled that you are continually impressed with our team! It's always our pleasure to take care of your vehicle needs.

September 19, 2023

Dealership Rating
Employee Rating

I had a great experience here. They took their time to patiently explain everything and answer all my questions. I felt like I was taken care of the whole experience from picking o More

by KATELYN.SIMMS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Quinn

Sep 20, 2023

Landers Toyota NWA responded

Thank you for the recommendation, Katelyn! We're happy to hear you enjoyed your experience and that Pedro made the process a breeze. We hope you love your new vehicle!

September 02, 2023

Dealership Rating
Employee Rating

Great Experience dealing with the employees when buying my car from this dealership and online employees as well, couldn't ask for a smoother purchase More

by flyngram
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Quinn

Sep 05, 2023

Landers Toyota NWA responded

Thanks for the five stars, flyngram! We're happy to hear you enjoyed your experience and that our team made the process a breeze. It was our pleasure to assist you!

August 11, 2023

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Employee Rating

I purchased this vehicles for full asking price thinking they would have done a full inspection on the vehicle. I purchased a 3 year warranty and gap insurance, of which I was told very clearly that any ele More

by Jon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 14, 2023

Landers Toyota NWA responded

Hi, Jon. Thank you for taking the time to leave this review; we greatly value your feedback and appreciate the opportunity to improve your experience. We strive to provide our customers with clear communication and comprehensive service, and it is very important to us to earn back your trust. Please, email your preferred contact information to our Customer Relations Manager Roberto Argueta at roberto.argueta@landerscorp.com. We would like to discuss your electrical issues in more detail and do what we can to make things right.

Aug 15, 2023

Landers Toyota NWA responded

Jon, we would like to address your experience as this is not how we want our customers to feel. We sincerely hope you will give us the opportunity to discuss the situation further and learn how our dealership can better serve you. You can also call Roberto Argueta at (479) 845-5237, or email our General Manager Rodney Plack at Rodney.Plack@landerscorp.com. Thank you for your cooperation and consideration.

Aug 14, 2023

Jon responded

I will continue to spread the word of what happened to me. I paid full asking price and was more than happy to for a fully functioning vehicle, as it was presented to me. I will continue to make posts on Reddit, google reviews, Facebook and anywhere else that I can. I am currently preparing a YouTube video to be released on my somewhat popular YouTube channel next week. I have already had over 28 comments within one day on a Reddit post of others sharing their disappointment with your dealership. I will consider reaching out to the dealership at another time. I am currently trying to help others avoid your dealership. And all it would have taken on the landers Toyota’s part was to fix and cover the cost of an issue that was quoted over the phone at under 200 dollars. By spreading the word of my experience it will cost landers Toyota much more than that. Thanks so much for your generous response after dealing with a very rude sales rep about 5 days ago. Take care.

July 27, 2023

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Employee Rating

It was great no complaints. Car was clean when I got it, but after my window tint car could have been washed More

by jmerrick032
Recommend Dealer
Yes
Jul 28, 2023

Landers Toyota NWA responded

Thank you for giving us five stars! We're happy to hear you have no complaints after your visit. Thank you for your business, and please don't hesitate to reach out if you need anything!

June 24, 2023

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Employee Rating

Good service and overall support. Staff is polite and makes a good efforts to understand customer needs More

by Diegoalvarezbadilla
Sales Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Landers Toyota NWA responded

Diegoalvarezbadilla, thank you for taking the time to provide us with feedback. We love hearing from our customers and we're happy to hear you received good service overall and that our staff is polite. We appreciate your business and we hope to see you next time. Congrats on your Mazda!

June 24, 2023

Dealership Rating
Employee Rating

Pedro was an excellent salesperson, and extremely helpful with follow ups and post sales questions. A 10+! The only downside was the financial Dept, which checked my credit score three times, bring it subst More

by Tac1307
Sales Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Landers Toyota NWA responded

Tac1307, thank you for taking the time to let us know about your car-buying experience, as we're always looking for ways to improve. We agree Pedro is the best as he always makes sure his customers are happy with their purchase. Please reach out if we can help with any future sales or service needs. Enjoy your new Toyota!

April 24, 2023

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Employee Rating

Pedro was a phenomenal helper and salesmen. Everyone was very nice there too. 10/10 will bring my wife here for her next car More

by Evan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 25, 2023

Landers Toyota NWA responded

Evan, thank you for the 5-star review! We appreciate you letting us know your visit was a success and for making Landers Toyota NWA your go-to dealer. We'll see you next time when you bring your wife in for her vehicle. Enjoy your Toyota!

January 04, 2023

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Employee Rating

Pedro was very technical and patient. I will call him the next time we need a car. More

by MARKRUNION75
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sean Chase

Jan 05, 2023

Landers Toyota NWA responded

Mark, thank you for the 5-star review! It's great to hear Pedro took such great care of you. We look forward to seeing you again for any sales or service needs. Enjoy your new Toyota!

December 17, 2022

Dealership Rating
Employee Rating

Amazing! ! I felt like family immediately! They are fair and trustworthy! I highly recommend buying from them!! More

by marshall_rieff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Creel, Jared Cypert, Taylor Trailor

Dec 19, 2022

Landers Toyota NWA responded

Marshall, thank you for the 5-star review! We appreciate the recommendation, as we want all our customers to feel like family. Please come see us again and enjoy your Toyota!

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