Very good experience with the sales man, they have a lot
of experience, been going there for 3 years
of experience, been going there for 3 years
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by andresgaspar444
Verified Customer
Verified Customer
Aug 23, 2025 -
Norm Reeves Toyota Dallas responded
Thanks for your feedback on your recent visit to Norm Reeves Toyota Dallas. It's great to hear that we were able to assist you and that you had such a positive experience.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Rodney Houston and Andres from Finance gave me the run
around. They kept sneaking in fees and would take hours to respond to my emails/calls/texts. I am a first time car buyer, and they made this process
around. They kept sneaking in fees and would take hours to respond to my emails/calls/texts. I am a first time car buyer, and they made this process xxxx for me, despite me putting a deposit down when I first visited the dealership. This lack of response caused me to drive to the dealership uncertain if I would take the car home that day. The drive is 45 minutes . The only silver lining are Pedro (salesperson) and Gabriel (finance). After showing up unannounced as Rodney and Andres were not getting back to me, Pedro (salesperson) and Gabriel (finance) helped me purchase the vehicle and sign. They had me out in less than an hour, and didn’t try to sneak in hidden fees and or have me waiting around on them. I’m happy I finally have my new car, but I truly hope I never have to do this again.
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by rponce72897
Verified Customer
Verified Customer
Aug 06, 2025 -
Norm Reeves Toyota Dallas responded
It's disappointing to hear about the challenges you faced during your car-buying experience. We strive for transparent and timely communication, so it's concerning that this wasn't reflected in your interactions with us. I'm glad Pedro and Gabriel were able to assist you efficiently, but I apologize for any inconvenience caused by others on our team. If you'd like to discuss further or have any questions, please feel free to reach out. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com
Service department is great and honest … Sales group are
the opposite. We had a very bad experience last year, with sales personnel and previous management, when we bought a car. They told us it has a main
the opposite. We had a very bad experience last year, with sales personnel and previous management, when we bought a car. They told us it has a maintenance coverage which was not true. Since then we don’t recommend anybody from our network to buy car from this dealership.
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by emedsid
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2025 -
Norm Reeves Toyota Dallas responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Jul 28, 2025 -
Norm Reeves Toyota Dallas responded
Good morning! I can assure you that is not at all my intention and it certainly was not my intention to overlook your message. I searched my email, and I do apologize. I do not see a direct email from you. The only thing I see is your response to my initial reply to your review here. I am looking into this matter and will follow up with you shortly. In the meantime, please feel free to email me directly again at latris.price@normreeves.com so I can assist you more efficiently. Thank you for your patience and understanding!
Jul 17, 2025 -
emedsid responded
We can start from honoring what Pedro told us when he sold me the RAV4 last year, i.e., next major schedule maintenance is covered. The issue has been documented and you can find it easily.
Jul 28, 2025 -
emedsid responded
Hi Latris - I emailed you on 7/20, as per your request, to discuss one-one but no response yet. Seems like your one-one request was just a diversion to close this review on this channel.
Aug 11, 2025 -
emedsid responded
Update- So the dealership rep on this chain took me to email “1:1” channel. First mentioned that there is a change in management, then mentioned there is no documentation and one top of that, instead of solving the issuing, tried to sell me a maintenance package.
The folks who sold me the vehicle with an impression that it has 30k maintenance coverage are still working there. Be careful what they say.
Aug 11, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for your continued communication. I’d like to clarify a few important points regarding your recent inquiry.
As previously mentioned, the dealership is now operating under both new management and new ownership. After a thorough review, we found no documentation or contractual agreement on file indicating a complimentary 30,000-mile service provided by the previous ownership or Norm Reeves Toyota Dallas.
To support you moving forward, we offered a discounted maintenance package as a goodwill gesture. We understand there may have been some confusion, and we want to assure you that transparency is a core value of our business. We would never intentionally mislead our customers.
Had there been any documentation supporting the complimentary service, we would have honored it without hesitation. Furthermore, the correspondence between you and the previous owners does not substantiate the claim.
We appreciate your understanding and are here to assist with any further questions or concerns.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Aug 11, 2025 -
emedsid responded
Update- So the dealership rep on this chain took me to email “1:1” channel. First mentioned that there is a change in management, then mentioned there is no documentation and one top of that, instead of solving the issuing, tried to sell me a maintenance package.
The folks who sold me the vehicle with an impression that it has 30k maintenance coverage are still working there. Be careful what they say.
Pedro was very nice he was a great help for my husband
and myself. Definitely would recommend!
and myself. Definitely would recommend!
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by navaesme17
Verified Customer
Verified Customer
Jul 15, 2025 -
Norm Reeves Toyota Dallas responded
Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Dealer was fast and efficient, buying experience was
pleasant, I would recommend and buy here again in the future.
pleasant, I would recommend and buy here again in the future.
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by willie.word
Verified Customer
Verified Customer
May 30, 2025 -
Norm Reeves Toyota Dallas responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
We can mention exceptional-exceptional experience, exceptional customer service. We strive for excellence. The Norm Reeves Way.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
What a great experience, environment, and easy
transaction! Thank you all at Norm Reeves Toyota Dallas!!
transaction! Thank you all at Norm Reeves Toyota Dallas!!
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by MORIAHJ80
Verified Customer
Verified Customer
May 28, 2025 -
Norm Reeves Toyota Dallas responded
Moriah, we're delighted to hear you had a great experience with us at Norm Reeves Toyota Dallas! Thank you for the kind words and support. Enjoy your new ride!
It was Fast and helpful.
Pedro was great and attentive. I love my sienna platinum
Pedro was great and attentive. I love my sienna platinum
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by marina_s03
Verified Customer
Verified Customer
May 05, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for trusting Pedro & the Norm Reeves Toyota Dallas team with your business! We're thrilled to hear you're loving your Sienna Platinum and hope we have the privilege of working with you again in the future!
Help you to get a things done right.
Thank for the time and open questions. Thanks for the best quote and
Thank for the time and open questions. Thanks for the best quote and
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by tradavis222
Verified Customer
Verified Customer
Apr 07, 2025 -
Norm Reeves Toyota Dallas responded
We're delighted to hear that our team at Norm Reeves Toyota Dallas was able to assist you effectively. Thank you for your kind words, and we're here if you have any more questions!
Pedro is so professional and made everything easy peasy.
From greeting upon arrival all the way until delivery he was involved, Muchas Gracias Pedro!
From greeting upon arrival all the way until delivery he was involved, Muchas Gracias Pedro!
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by sal75060
Verified Customer
Verified Customer
Other Employees Tagged:
Oscar Boyd
Feb 24, 2025 -
Norm Reeves Toyota Dallas responded
Congratulations on your new Toyota! We're delighted that Pedro could make all the arrangements for a successful car-buying process. If you'd like to add accessories, please feel free to reach out. Thank you!
The employees were fantastic.
Pedro Cachay and Luis Santos were exceptionally patient and courteous. It would be wonderful if the dealership offered complimentary snacks and bever
Pedro Cachay and Luis Santos were exceptionally patient and courteous. It would be wonderful if the dealership offered complimentary snacks and beverages. Additionally, the vending machines require an upgrade; they only accept cash, not cards.
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by nluis62
Verified Customer
Verified Customer
Jan 06, 2025 -
Norm Reeves Toyota Dallas responded
Congratulations on your new Toyota! We appreciate you giving us your business and the compliments for Pedro and Luis. We will keep your suggestions regarding the snacks and beverages and the vending machine upgrades in mind. Thank you, and we hope to see you at a future service appointment!
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2 yrs, 6 mos
Toyota Master New Sales Consultant
