Pavel Zhukov

I recently purchased a used Cadillac CT5 from Jacobs. While I will say that the salesman (Fabian) was great, I would still be very leery of purchasing anything used from this dealership. They claim that While I will say that the salesman (Fabian) was great, I would still be very leery of purchasing anything used from this dealership. They claim that all of their used vehicles are thoroughly inspected, and safety of their customers is their top priority, but after bringing my new purchase to my local Cadillac dealership to be looked over, that was found not to be the case. The primary reason I took my new purchase to my local Cadillac dealership was to get the oil changed even though Jacobs put on the Carfax that this was done by them. They did offer to change the oil for me since it was not done, but this was several days after the fact and after I brought it to their attention that it was claimed to have been done and wasn't. I live over an hour away from Jacobs and I was not going to drive that far for an oil change that should have been done in the first place. Once at my local Cadillac dealership, I mentioned a concern with my suspension as it felt the car rode very hard. After the tech put the vehicle on the lift, they called me to the back to show me what was causing the issue. All four of the tires on the vehicle were completely worn on the inside with one ready to start showing the tire cords. 3 of the 4 had small chunks of rubber missing. The tech and service advisor said it was a good thing I brought it in because it would not have been long before I had a tire failure. Remind you, I picked up the vehicle less than a week ago and only drove approximately two hundred miles. For a dealership that pushes safety and thorough inspections of used vehicles, this is clearly not happening and if an inspection was done and they allowed a vehicle with tires in this condition to be sold, they truly do not care about anyone's safety. More

by Vincent Diorio Verified Customer Verified Customer

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Service from Pavel and Jennifer Ivy was wonderful, they were friendly, professional and listened to me. This is our second purchase at Jacobs Mitsubishi (my husband bought a pre-owned truck) and we are hap were friendly, professional and listened to me. This is our second purchase at Jacobs Mitsubishi (my husband bought a pre-owned truck) and we are happy with the persona touch service. More

by EvaDeAngelo Verified Customer Verified Customer

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Obi and his manager did what was needed to get me the deal I needed done. deal I needed done. More

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Thank you for an exceptional overall experience with my new purchase. Everyone involved was fantastic. I would gladly refer your dealership to others. Thank you! new purchase. Everyone involved was fantastic. I would gladly refer your dealership to others. Thank you! More

by sandraserish Verified Customer Verified Customer

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Mr. Ifeanyi Obi and Mr. Pavel took care of us! What was supposed to be “let’s go look at a car” turned into a car sold! Mr. Ifeanyi was patient as my husband worked “his numbers!” Ifeanyi and Pavel were supposed to be “let’s go look at a car” turned into a car sold! Mr. Ifeanyi was patient as my husband worked “his numbers!” Ifeanyi and Pavel were friendly, courteous and worked hard yo earn our business! Thank you both! More

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Great service provided by all. They were attentive and made every effort to fulfill our automotive needs. Obi and Pavel provided excellent service. Thank you again. They were attentive and made every effort to fulfill our automotive needs. Obi and Pavel provided excellent service. Thank you again. More

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I had a wonderful buying experience at Jacob. I worked directly with Obi, Pavel and Thomas. True professionals, very knowledgeable and personable. I worked directly with Obi, Pavel and Thomas. True professionals, very knowledgeable and personable. More

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Amazing! !! Easiest process! David was honest and listened to what we needed for our family!! He did not disappoint!! Highly recommend this dealership, ask !! Easiest process! David was honest and listened to what we needed for our family!! He did not disappoint!! Highly recommend this dealership, ask for David, you will be in great hands!!! More

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First off I will start by saying it was my first and it will be my last time ever buying a car at this dealership. Starting at the top I knew at the test drive that something was off with the front suspens will be my last time ever buying a car at this dealership. Starting at the top I knew at the test drive that something was off with the front suspension and when I called it out it was an immediate reply of it’s the rough roads on Bruce b downs not the car from the rep Manny but overall friendly enough to get you to make your purchase which is not honest business first red flag. Thomas in finance was amazing and the fact he did get me a better deal then what was discussed he’s the only individual I felt I had a honest conversation with and he’s definitely a five star guy !! Once I drove off the lot with the car I immediately knew it was either one of two things wrong with the car which was either bad tires or an alignment was needed. I called and spoke with Pavel about the car situation and it was agreed to come back in with the car. After three revisits to the dealership and disrespectful attitude from there service manager Justin they finally agreed to put new tires on the vehicle because they were deemed bad. Overall car runs great needs brake fluid replacement still and bent rim replaced both should have been done while they had the car at least the brake fluid flush. The car was sold with wheel locks on the front wheels with no spline drive key to remove them if I endured a flat but yet they replaced my tires so obviously they had no problem getting them off as well as no spare tire kit with the car. Being so frustrated with this entire experience I just wanted to take the new tires and run!!! Manny gets one star because once he noticed my frustrations with service he wanted nothing to do with it anymore he made his sale !! I think it’s crappy as I text this out I have a brand new rim in my trunk to replace the bent rim the was on the car when sold but not I have to figure out how or who to pay to extract these wheel locks thanks guys !! More

by tgarcia182 Verified Customer Verified Customer

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Great customer service and the attention to detail from the staff from tart to finish. the staff from tart to finish. More

by elbeco27 Verified Customer Verified Customer

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