Pavel Blokhin

Very friendly and accommodating! They were able to schedule me for car service around my work schedule. They also loaned me a vehicle when my car was not yet ready! They were able to schedule me for car service around my work schedule. They also loaned me a vehicle when my car was not yet ready! More

by John Verified Customer Verified Customer

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Great experience! Service was quick. Pavel was helpful and informative. I definitely plan on returning for future services on my vehicle. Service was quick. Pavel was helpful and informative. I definitely plan on returning for future services on my vehicle. More

by KOCHSK1122 Verified Customer Verified Customer

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In all honesty - I am less than thrilled with this dealership. Granted my issue started on Memorial Day and I had no other option. I called and asked to be allowed to bring my vehicle by as the wate dealership. Granted my issue started on Memorial Day and I had no other option. I called and asked to be allowed to bring my vehicle by as the water pump was leaking badly when I arrived at the Silverthorne Lowes. I left my vehicle on Memorial Day and the service shop was closed. I wrote down what the issue was - a leaking water pump. Somehow this was turned around that my truck overheated and would not start??? I have not a clue as to how this was mis-interpreted as I was promised a quote for this service ( dealership had my vehicle 8 days) which I never did receive. When I finally talked with Pavel I got my point across that all I wanted was a water pump replaced. Verbal quote yes with Pavel but nothing in writing. I agreed to the water pump being replaced and the exorbitant price of $838.29 because I have no other choice. When I finally pick up the vehicle - I see the entire ordeal written out by Pavel (Invoice # CSCB511096) - stating " customer states vehicle overheated" this I never communicated as IT NEVER OVERHEATED! Driving it home after the water pump was replaced - it never overheated. It does however exhibit a squealing noise which has been there for quite some time and when the pump started leaking - I sort of assumed that was my squeaking sound. Well NO - as soon as I started the vehicle the squeak is same as always. My point - I have never had a starting issue with this vehicle, nor have I had an overheating issue. I have no clue why your shop came up with this nonsense? Pavel did agree with me that the communication about this ordeal was not good. I have no issue with service people explaining what I may need but I do have an issue with never receiving a bid or e-mail explaining what the problem is. I never received anything in writing until the final bill. I have been a Colorado Native 5th generation to Leadville in particular. It would be so nice to have a close repair shop that I had confidence in. This Silverthorne shop has burned me 2X now - One on a Grand Cherokee oil change - appointment made when I arrived I was told that they had no room and the guy that made the appointment with me should have never done so as he was not authorized - now this ordeal. It is just easier for me to drive to Colorado Springs and take all of my numerous vehicles to the Cadillac dealer - which by the way is also cheaper and everything is up front. I guess when this sort of thing happens I call AAA and pay the extra to have it taken to Colorado Springs. In honesty, upon meeting Pavel he was the only "glimmer" of positive understanding. However, this was also after the fact and your repair was completed. Thanks. Jim Morrison More

by Jiminleadville Verified Customer Verified Customer

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Quick repair time, great customer service and Pavel made sure my car was in good condition for my long mtn driving sure my car was in good condition for my long mtn driving More

by OWOA1212 Verified Customer Verified Customer

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It's a nightmare every time I go there. I go for simple things and somehow my car gets all messed up I go for simple things and somehow my car gets all messed up More

by antobutler Verified Customer Verified Customer

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Prompt, courteous, dependable service. Pavel performed an oil change and 15 point inspection while I waited on my Ram Diesel 2500. He did not try to sell me services that weren’t due yet Pavel performed an oil change and 15 point inspection while I waited on my Ram Diesel 2500. He did not try to sell me services that weren’t due yet. More

by NSILVERMAN0 Verified Customer Verified Customer

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Very kind, informative, and always is happy to answer questions that I have or concerns Especially because I don't understand cars as well as them questions that I have or concerns Especially because I don't understand cars as well as them More

by tayloradams24 Verified Customer Verified Customer

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I have used Autostar Chrysler Dodge Jeep Ram of Silverthorne dealership for the past 1 1/2 years to service my 2024 Jeep Wrangler Rubicon X. I recently came in to receive Warranty Service on my cra Silverthorne dealership for the past 1 1/2 years to service my 2024 Jeep Wrangler Rubicon X. I recently came in to receive Warranty Service on my cracked Mopar Windshield Made With Corning Gorilla Glass Warranty. The service department prepared the claim with pictures, etc. The service advisor called later that day and said the claim was rejected. Basically I have legally binding warranty clearly shows that I am well within the warranty period. I met with the Operations Director in person and it's been a run around ever since. Amazing that they would rather lose a customer than do the right thing (and probably legal) with regard to honoring the warranty. More

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Very businesslike, sending reminders for the appointment . courteous service personnel . Very clean and neat premises . courteous service personnel . Very clean and neat premises More

by PETSNAKE.COOL Verified Customer Verified Customer

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Super quick and easy service drop off. Service techs and supervisor make it really smooth. Service techs and supervisor make it really smooth. More

by brettbutson Verified Customer Verified Customer

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