Paulo Gutierrez | Page 2

Glenn Polk Buick GMC of Gainesville responded

That is great to hear. I am glad Paulo and Theresa took the time to explain the recall clearly and made sure your truck was back to you when promised. Communication and follow-through matter, and I really appreciate you trusting our service team to take care of that the right way.

Glenn Polk Buick GMC of Gainesville responded

That means a lot to hear, Michal. Being treated like the only customer in the room is exactly what we want every experience to feel like, and that is a big part of how we try to live out the Polk Promise by putting people first and doing things the right way. Paulo Gutierrez and Theresa West both do an incredible job caring for customers and making sure nothing gets overlooked, and I appreciate you recognizing them. Knowing you felt that level of care and service truly matters to me and our entire team. Happy New Year.

Glenn Polk Buick GMC of Gainesville responded

I really appreciate you sharing this. Being listened to and taken seriously matters, and I am glad our team took the time to hear you out, check everything thoroughly, and get you taken care of promptly. That respect and attention should be the standard every time, and I am grateful you felt that during your visit. After being married for 30 years, my wife says I am still a work in progress at listening:))))) Thank you for trusting us and for the kind words. Happy New Year.

Glenn Polk Buick GMC of Gainesville responded

Love hearing this. I am glad the team is always eager to help and that the experience feels friendly, courteous, and professional every visit. Paulo Gutierrez and Theresa West do a great job taking care of people and keeping things moving quickly, and I appreciate you calling them out and trusting us with your service needs. Happy New Year.

Glenn Polk Buick GMC of Gainesville responded

That means a lot to read, David. I am really glad our team, especially Paulo Gutierrez, was able to step in without an appointment, take care of your dad’s car, and get him back on the road, especially during the holidays. Honoring his military service is important to us, and I appreciate you trusting us in that moment. From our family to yours, thank you. Merry Christmas.

Glenn Polk Buick GMC of Gainesville responded

Thank you, Joseph. I am glad the team was timely, friendly, and professional and made sure everything was handled clearly and courteously. Hearing that you plan to be a repeat customer means a lot to us, and we truly appreciate your trust and support. Merry Christmas.

Glenn Polk Buick GMC of Gainesville responded

Thank you, Patti. I am glad the service was fast and courteous and that Paulo Gutierrez took great care of you. Hearing that you plan to trust us with your service and maintenance moving forward means a lot, and we truly appreciate the opportunity to take care of your vehicles. Merry Christmas.

Glenn Polk Buick GMC of Gainesville responded

Thank you, Lily. Paulo will be so glad to hear this. He truly cares about taking great care of people and their vehicles, and it means a lot to see that shine through. We appreciate you recommending him and trusting us with your car. Looking forward to helping you again down the road.

Glenn Polk Buick GMC of Gainesville responded

Thank you, Steve and Judy. I’m glad to hear our team took good care of you and made everything quick and easy. Friendly service and clear answers are things we really focus on, so I appreciate you sharing that.