Paula Paglio

Troy Rossman is an excellent salesman! I have always been greeted as soon as I walk in and offered help, something to drink as I wait. Very professional. Didn’t feel a lot of pressure. I o I have always been greeted as soon as I walk in and offered help, something to drink as I wait. Very professional. Didn’t feel a lot of pressure. I ordered my new vehicle and received very timely communication thru out. The process of paying and leaving with new vehicle was seemless and quicker than I have experienced elsewhere. More

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The experience was EXCEPTIONAL! !!!!!! Justin Taylor and Eric Thompson Went above and beyond!!!!! The service department is also AWESOME!!!! !!!!!! Justin Taylor and Eric Thompson Went above and beyond!!!!! The service department is also AWESOME!!!! More

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This was the first place I went to looking to lease a truck. I got there at my appointment time and my sales person Nick Campola had a truck ready to go for me to test drive. I loved it as soon as we lef truck. I got there at my appointment time and my sales person Nick Campola had a truck ready to go for me to test drive. I loved it as soon as we left the lot! I had a car to trade in and wanted to get rid of it and Nick made all of it happen for me. He got me the payment I needed and got my trade in squared away! He was very patient with me and my fiancé as we didn’t come prepared and spent what seemed a few hours waiting for me to get my insurance information and other information for my trade in. I had a great experience and will continue to go her for future leasing opportunities! Great job y’all! Thank you for getting me into the truck I have been wanting for years! More

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Not pleased with her follow-ups or attitude concerns. No consideration for customers and poor people skills. consideration for customers and poor people skills. More

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1st time ever at this dealership, bought a Toyota on Thursday 1/21/21. Jeff Williams was great as my sales rep. Only reason I gave them 2 stars is because of the end of the sale. I had asked the day bef Thursday 1/21/21. Jeff Williams was great as my sales rep. Only reason I gave them 2 stars is because of the end of the sale. I had asked the day before if it was possible for the dealership to transfer the plates from my previous vehicle. Jeff said yes just be sure to bring the registration with me. When it came time to do the transfer, Jeff was told that since the vehicle I was buying was more than 4 years old, that the dealership "can't do it" and that I would have to go to the BMV to do it. I immediately went to BMV when I left the dealership & a supervisor named Clifford informed me that the age of the vehicle is irrelevant and that Ganley could've done the transfer right there (and considering we're in a pandemic, they really should've done the transfer in my opinion, instead of having me risk further exposure by telling me to go to BMV). Had a follow up text by Paula on Monday. Told her what happened. She gave me the number & extension for a title clerk named Carol to see what she could do, but Carol works at their Subaru dealership (based on the number I was given) so I haven't spoken with her as of yet and being that she works at a totally different location 20-30 minutes away, not sure what she can really do for me if anything. But Jeff was great, very patient with my questions & concerns. Bobbi at the front desk was great as well. Paula and her follow up was also great. Overall the customer service was really good. But the BMV end of this transaction really soured the overall experience for me. The reasoning given for not doing the transfer of the license plates is just plain lame in my opinion. To say that you "can't" do the transfer due to age of the vehicle, and then have a BMV supervisor inform me that the age of the vehicle is irrelevant, that tells me the dealership simply didn't want to do the transfer. If they were not equipped to do it, then that's what should've been said instead of blaming it on the age of the vehicle which doesn't matter. *** 15 DAYS LATER AND I STILL HAVEN'T HEARD FROM ANYONE! AT THIS POINT IF I COULD RETURN THIS VEHICLE I WOULD DO IT WITHOUT HESITATION! ONCE A SALE IS MADE THIS DEALER CLEARLY DOESN'T GIVE A xxxx ABOUT THE CUSTOMER. *** More

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They backed out of an offer on TruCar thru USAA Car Buying After a confirmed deal and price online. Larry said they just would not be making enough money if they did not do the financing. Why have the offer o After a confirmed deal and price online. Larry said they just would not be making enough money if they did not do the financing. Why have the offer on TruCar then? Plus they had the same truck offered as an ad special for less than what the TruCar offer was for. This dealership is not very honorable unless they are making money on every aspect of the sale. Beware the TruCar and internet pricing is a bait and switch type of deal with this dealership. They wanted over $5,000 more than it is advertised for just on the base price. I understand the taxes and fees. Very disappointing. More

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Nick was great to work with. Very knowledgeable and friendly. Got me the car for the price I wanted. I would highly recommend to friends friendly. Got me the car for the price I wanted. I would highly recommend to friends More

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Just like to say that Ganley Village has been my long time dealership of choice for the last 20+ years.From the sales reps to management to the service advisors they all go out of their way to be helpful time dealership of choice for the last 20+ years.From the sales reps to management to the service advisors they all go out of their way to be helpful and accommodating. They do everything possible to get me the best deal they can that works for me and my budget. I would like to personally acknowledge Mike Campola, Ken Kukwa, Don Weiland, Jim Waterwash and Bill Cannato among others for the great customer service they provide. Keep up the great work! Regards, Ralph Soeder More

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That lovely person, Paula P was wonderful! Paula was so helpful and kind when I had a small problem with my car. She was efficient and helped in just few minutes. Really impressive, Paula P at Paula was so helpful and kind when I had a small problem with my car. She was efficient and helped in just few minutes. Really impressive, Paula P at Ganley Painesville Chrysler.....nice working with someone like you! More

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Absolutely Fantastic Walter the salesman that took care of me today was absolutely fantasic, I drove out with exactly what I wanted only a brand new 2019 I can't say enoug Walter the salesman that took care of me today was absolutely fantasic, I drove out with exactly what I wanted only a brand new 2019 I can't say enough good things about how hard they worked to get me what I wanted and more. Thank you so much. More

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