Paula Ortiz | Page 6

Machens did everything possible to work for us! We weren't planning on trading vehicles the day we brought ours in for regular servicing. But the rebate and other considerations made us decide to pu We weren't planning on trading vehicles the day we brought ours in for regular servicing. But the rebate and other considerations made us decide to pursue that plan a few months before we had planned. Darnell worked diligently to find us what we wanted at a price we could agree upon, even though he had personal business pressing on his time. The business office also worked quickly to finish the purchase process, as we had a time constriction of our own! We love the features of our new RAV4, which we actually preferred over the expected changes coming this winter. Thank you all! More

by Barb and Jim Verified Customer Verified Customer

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Great service It’s always a great pleasure to retun to Joe Machens Toyota. Pleasant environment and friendly people! Thank you very much for such thorough and profe It’s always a great pleasure to retun to Joe Machens Toyota. Pleasant environment and friendly people! Thank you very much for such thorough and professional services! More

by kimsan Verified Customer Verified Customer

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Awesome employees-great service Thanks so much for making my situation a great one. Had a screw in my tire and had to be replaced. They gave me a loaner car for the weekend and my ca Thanks so much for making my situation a great one. Had a screw in my tire and had to be replaced. They gave me a loaner car for the weekend and my car was ready on Monday. Everyone was professional and friendly . More

by WILLIAMSONT57 Verified Customer Verified Customer

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Oil Change Terry and Paula were very courteous and friendly and provided great service. I forgot to tell them not to put the emergency brake on because the cable Terry and Paula were very courteous and friendly and provided great service. I forgot to tell them not to put the emergency brake on because the cable sticks. Paula was very helpful in finding a tech to make sure I got the emergency brake released. One thing that I found disheartening was that it took 2 hours to change the oil. I did have an appointment so it wasn't like I was just a drop by. Did not get the complimentary car/truck wash, however, that may no longer be offered, I'm not sure. On a lighter side, whoever made the popcorn forgot to put salt on it, LOL. More

by Greenleaf Verified Customer Verified Customer

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My experiences getting truck serviced Promptly greeted upon arriving in the service area. Service writer was friendly and had me checked in quickly for oil and filter service. Wait time wa Promptly greeted upon arriving in the service area. Service writer was friendly and had me checked in quickly for oil and filter service. Wait time was quick and I paid an was on my way. Paula Ortiz and Terry Pruitt did a great job in this experience pleasant. thanks More

by THEBONNOTS Verified Customer Verified Customer

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Quick and easy Got there they immediately greeted me and started getting me checked in. Offer a schuttle service and when and called me when they said the car would Got there they immediately greeted me and started getting me checked in. Offer a schuttle service and when and called me when they said the car would be done More

by ZACHCALDWELL92 Verified Customer Verified Customer

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Shuttle and pick-up could be improved. While I appreciate the shuttle service after dropping off my vehicle, I was late to work because everyone else was dropped off first. Perhaps they sho While I appreciate the shuttle service after dropping off my vehicle, I was late to work because everyone else was dropped off first. Perhaps they should schedule the shuttle according to destination and time constraints. Also, when I picked up my vehicle at 5pm, there was only one person at the desk and 4 people waiting in line. More

by LOUISERR2002 Verified Customer Verified Customer

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Replace sensor Paula is my go-to person. She can explain things so well and I just trust her. The cost of the service is pretty high, but that’s not her fault. She Paula is my go-to person. She can explain things so well and I just trust her. The cost of the service is pretty high, but that’s not her fault. She is why I return when I have. a problem with my car. She just knows how to connect with people. More

by MARTSONCR Verified Customer Verified Customer

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Misinformation and slow Person on phone told me a multipoint inspection on used vehicle would be $30. It was free but what I needed was the used vehicle evaluation which was Person on phone told me a multipoint inspection on used vehicle would be $30. It was free but what I needed was the used vehicle evaluation which was $130. Dealership tried to work with me but took over 2 1/2 hours to get to it and let me leave. I was told I could walk in and wait 30-60 minutes. Then listed that wipers were torn but when looked we could not find any torn. Other obvious items were the same way. More

by VISUALLY Verified Customer Verified Customer

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Survey Although Paula Ortiz wasn’t my service rep for this visit, I would recommend the person I had take lessons from her in how to smile and appear happy t Although Paula Ortiz wasn’t my service rep for this visit, I would recommend the person I had take lessons from her in how to smile and appear happy to have customers come in More

by TKWEST Verified Customer Verified Customer

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