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Paula Mejia
Paula Mejia at Rye Subaru
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Paula Mejia

Assistant Service Manager

Rye Subaru

1175 Boston Post Road
Rye, NY 10580

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4.8
114 Reviews
4.8

114 Reviews

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114 Reviews of Paula Mejia

November 02, 2024

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Paula is the best! She coordinated effectively with the team to get my flat tire fixed in under an hour. She even accompanied me to my car to show me some features tha More

by CLAIRECLOUD
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Recommend Dealer
Yes
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October 26, 2024

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Very Excellent service from Staff and Paula was very helpful. I love this place I will come back again. More

by ROCKY91482
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Recommend Dealer
Yes
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Oct 27, 2024

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad Paula and the team were able to help, and we hope to see you again!

October 25, 2024

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Service was fast and done well. Paula was friendly and informative. That’s about it. More

by POLLAKSUSAN
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Recommend Dealer
Yes
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Oct 25, 2024

Rye Subaru responded

Susan, It's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

October 21, 2024

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Very efficient and friendly staff. They got my oil change done in a timely manner. Even before the given time it would take! More

by TJMKFAMILY
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Recommend Dealer
Yes

Other Employees Tagged: Sebastian Alvarez

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Oct 21, 2024

Rye Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 13, 2024

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Always great help when servicing our 2 vehicles here since 2016 when we bought our first car. More

by KIDNEWRO
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Recommend Dealer
Yes

Other Employees Tagged: Neil Downing, Eric Pagan, Craig Noe, Joe Staropoli

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Oct 14, 2024

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

October 13, 2024

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Super friendly and nice service. . Paula made me feel very welcome and was extremely accommodating in helping me dealing with my car issues. More

by DELTADANE
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Recommend Dealer
Yes
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Oct 14, 2024

Rye Subaru responded

Thank you for your very kind review. Paula and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

October 10, 2024

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Service agent was more interested in getting a good rating than giving me good service. Actually charged me for something I did not receive and then try to make it my misunderstanding. This is not happ More

by MLDELBENE
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Recommend Dealer
Yes

Other Employees Tagged: Tamar Thomas , Five stars to the gentleman who checks your car in and makes you feel welcome. His smile and sincerity carry the organization through their tough times.

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Oct 10, 2024

Rye Subaru responded

Ms. Maura DelBene Thank you for taking the time to post your reviews on Google and Dealer Rater. Though your words did not positively show us - we understand how you feel. Ms. Mejia, your service consultant's primary responsibility is to address any concerns you may be having with your vehicle and let you know of any other problems that the average driver may overlook. That you categorize her actions as "upselling" and "helping" when neither was needed is unfair, but you probably know that based on the words you used to describe the rest of your experience. Ms. Mejia was not playing a game to "make you feel taken care of" but instead informing you of your car's needs. A repair facility with personnel that could care less about you or your vehicle needs is the place you need to find. No need to worry; those places are easy to find. We are sorry you won't return for service and wish you all the best. Happy Trails! Respectfully,  Eric Pagan  General Manager Rye Subaru

October 09, 2024

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The service department has been in a decline with regard to service. Technician appear to be still OK. It took 3 and one half days to discover the cause of check engine light. Ms Mejia apologized for limite More

by RCAMPB1010
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Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Tamar Thomas

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October 03, 2024

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Friendly staff. Clean office. Paula explains all issues with clarity. Paula Mejia is always professional. More

by LISAINTERNET
Recommend Dealer
Yes
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Oct 04, 2024

Rye Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paula met your expectations. Thank you again for choosing Rye Subaru. We look forward to having you as one of our valued customers for many more years to come!

October 03, 2024

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She is great, responsive and took care if me. The service was done on time and at a reasonable price. More

by BOBYGG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tamar Thomas

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Oct 04, 2024

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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