Paula Gaillard
Paula Gaillard at Mercedes-Benz of Edison - A Ray Catena Dealership

Paula Gaillard | Page 8

Sales & Leasing Consultant

Mercedes-Benz of Edison - A Ray Catena Dealership

910 U.S. 1
Edison, NJ 08817

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4.9
365 Reviews

Hello, my name is Paula Gaillard. I am a sales consultant for Ray Catena Motor Car Corporation in Edison, New Jersey. I have worked for Mr. Catena in this Mercedes-Benz dealership for over 19 years now. The one thing I love most about my job? It’s the look on my client’s face when I hand them the keys to their beautiful new Mercedes-Benz; their dream car!

Dealership Experience

18 yrs, 8 mos

Industry Experience

40 yrs

Specialties & Trainings

Mercedes-Benz Certified

4.9

365 Reviews

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365 Reviews of Paula Gaillard

July 03, 2024

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Employee Rating

I was very impressed and pleased with the service from all the staff. They made it easy, and stress free. I already knew what i wanted before i walked in, and Paula Gaillard was excellent in her walkaroun More

by Rodney Hasan
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jul 06, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you Rodney for the real nice review, enjoy your new car.

June 20, 2024

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Employee Rating

Seamless from start to finish, Paula was awesome and very helpful, was a pleasant experience 👍 More

by louiekostulas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 27, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much for such a nice review.

June 20, 2024

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Employee Rating

My visit to this Mercedes dealership was An above average experience. The people there were friendly And welcoming. A very classy establishment. I didn’t feel at home until I came here. Thank you Mercedes f More

by daquote
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jun 27, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much for such a nice review.

June 18, 2024

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Employee Rating

It was the best car buying experience I’ve ever had. Sales professional, Paula Gaillard was exceptional! She listened to our needs and preferences to come up with just the right selection and fit for us More

by monica kilgore
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 27, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much for the great review. Enjoy the new car.

June 07, 2024

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There is only one dealership that makes car buying pleasurable, and that is Ray Catena of Edison. Paula Gillard exceeded expectations. She took the time to find out what I wanted and needed. She is More

by maryellen2323
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jun 11, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you Mary Ellen for such a great review, enjoy your new Mercedes-Benz.

May 15, 2024

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Employee Rating

Ray Catena is the only dealer that has the best service from the minute you walk in to the last easy-going makes you feel comfortable even if you are a woman and walk in alone you are treated with respect More

by Malaya123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much Malaya for the great review, enjoy your new car.

May 04, 2024

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Employee Rating

We had the most unpleasant experience with Paula. She was arrogant, patronizing, unprofessional and unhelpful. We took our money elsewhere due to this encounter with Paula. More

by Virginia
Recommend Dealer
No
May 06, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Sorry to here this Virginia, Its not what Paula is known for for sure. But I do understand you feel the way you feel for a reason. I did Ask Paula and she told me it might be about a customer she had Saturday that was driving extremely aggressively on the test drive and Paula was not happy about that. Feel free to contact me directly I would love to discuss so that maybe in the future we can earn your business. Thanks Doug Wells 732-549-6600 dwells@raycatena.com

May 07, 2024

Virginia responded

Thank you for taking time to dive into the issue, Doug. I will not accept using this as an excuse for Paula's behavior. The characterization of aggressive driving is an overstatement. It was not an issue that mentioned at the time and she did not change her demeanor during the rest of the meeting. Her later attitude on the next day, however, displayed that she did not want to sell us the car, and this is why we walked away from the sale. Paula was UNHELPFUL and PATRONIZING, she 'lectured' us on why the sedan is different from a SUV, and it was not a comparison, insinuating that the GLC was a far inferior car than the E class. Which if she had bothered to clarify, my question was directed to the size of the car. Paula was UNPROFESSIONAL, she rolled her eyes and smirked at me when I told her that I did not appreciate her attitude and will not be giving her our business. It seemed she wasn't surprised at my comment and did not bother to ask why I felt that way. She knew she was being arrogant and unprofessional.

April 30, 2024

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I love Mercedes-Benz cars and the crew in the dealership is the best, professional, helpful, kind. It was such a pleasure, thank you Paula! More

by natalia
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Recommend Dealer
Yes
Apr 30, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you Natalia for the real nice review.

April 26, 2024

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Employee Rating

Paula was the best ! ! She made the transaction super easy for us ! With in 3 hours from arriving on an impulse buy my employee walked out with his new E class !! More

by nico
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 27, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much for such a nice review.

April 25, 2024

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Employee Rating

Paula was absolutely wonderful and I will definitely be contacting her again for any additional business in the near future. More

by joe@prime
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Marino

Apr 27, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much for the great review.

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