Paula Caruso

very poor customer service, I have been in car sales quite a while and the level service I rec'd I would expect from a buy here pay here lot. I know the difference, Why would a customer be appro quite a while and the level service I rec'd I would expect from a buy here pay here lot. I know the difference, Why would a customer be approved for a car , I was told my car is financed with PNC which I was happy with, since i have my checking account there just makes it all easier. The very next morning doing the insurance work, I was told the lender is Ally, they obviously have a relationship with Ally,I don't it doesn't benefit me, it benefits them.. when I worked in sales, a reputable dealership does what's in the best interest of the customer, here they put themselves 1st, More

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DO NOT DO BUSINESS WITH THIS LOCATION! I have had a tire light on since I bough the truck. I have taken it back multiple times to be fixed, Ive been told it was fixed, dont worry about it I have had a tire light on since I bough the truck. I have taken it back multiple times to be fixed, Ive been told it was fixed, dont worry about it its just the light, there is nothing wrong with your truck. Well now when I take it back there is a $269.00 repair that needs to be done one my tire plus the tires are bad now because of this issue costing me another $800 in 2 tires! Ive spoke with the Service Manger Rob & GM Paula and all they say they can do is give me 20% off. I am furious with this company. I go and buy a $39,000 vehicle from this company, drive off the lot with issues immediatly and don't get any resolution!!! Their customer service is the WORST from the receptionist to the Management. I want to speak with the owner!!! Not to mention I took it there for an oil change, drive off the lot and my fluids lights came on!! When I picked my truck up, the lady who gave me my keys said here is your keys, I asked where my truck was she told me somewhere on the lot! CARELESS COMPANY! More

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Great service and great purchase. Very friendly! Frank was absolutely awesome! Very personable! Loving my new car! Would definitely do it again! If you are looking for a new car, Look for Frank, he Frank was absolutely awesome! Very personable! Loving my new car! Would definitely do it again! If you are looking for a new car, Look for Frank, he’s your man! Frank works to satisfy his customers, so that they will be happy with their new purchase! More

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