Paul Treseler
Paul Treseler at Cadillac of Norwood

Paul Treseler | Page 6

Service Advisor

Cadillac of Norwood

700 Providence Highway - Route 1
Norwood, MA 02062

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4.9
113 Reviews
4.9

113 Reviews

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113 Reviews of Paul Treseler

October 20, 2025

Dealership Rating
Employee Rating

I have had several Escalades over the years from multiple dealers, and this Norwood Ma. dealer is by far my favorite. Their sales team and service department is second to none, and I am looking forward to p More

by johnnyb
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: George Touma, Jeff Donovan , Joe Fernandes

October 17, 2025

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The team took very good case of me, Sales experience was outstanding, Kelly, Paul, jeff, and George on the support side are magnificent to work with and have helped me through issues, they provide best in c More

by GSTOWERS
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Al Piacitelli, Alex Gomes, George Touma , Joe Fernandes

October 16, 2025

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I’m grateful for the quality and professional service I always receive from Cadillac. Thank you Paul for your continued support! More

by LST.VHT
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Fernandes

October 14, 2025

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George Touma is always friendly ,courteous and straightforward. I know I’m in good hands. Additionally all the other service department associates are always friendly and helpful as well. It’s alw More

by esnun
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: George Touma, Jeff Donovan , Joe Fernandes

October 11, 2025

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George is amazing and Norwood Cadillac Service department is the best! Great job service department!! More

by lisapadula311
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alex Gomes, George Touma, Jeff Donovan , Joe Fernandes

October 10, 2025

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Professional , excellent customer service, polite, esoectful and honest, very happy to have my Cadillac serviced there More

by SALWASEMAAN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: George Touma

October 09, 2025

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The service staff are always extremely helpful and are concerned with my needs. They do what they can to meet my needs especially when an unscheduled visit happens. More

by S3SSY65
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: George Touma, Jeff Donovan

October 07, 2025

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Employee Rating

Terrible customer service my card was there for 10 days warranty was not covered for what was needed even though Cadillac sold me the warranty when I bought the vehicle they wouldn’t even meet me halfway o More

by dgould2044
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Jeff Donovan , Joe Fernandes

Oct 07, 2025

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience didn’t meet your expectations. We understand how frustrating warranty delays can be, especially when your vehicle is in the shop longer than anticipated. In this case, the extended warranty company required additional steps, including photos, approvals, and a third-party inspection, which unfortunately extended the timeline beyond our control. Your vehicle arrived on a Thursday, and we moved as quickly as possible through the diagnosis and communication with the warranty provider. The decision to send out an inspector added several days to the process, and we appreciate your patience during that time. Out of respect for the inconvenience, we waived the diagnostic fee and also covered the cost of your oil change and tire rotation - at no cost to you. Once the warranty company declined coverage and you picked up the vehicle, we didn’t have the opportunity to explore other options with you or work toward a resolution. We genuinely value your business and the trust you've placed in us over the years, and we’d welcome the chance to make things right. Please feel free to reach out to me directly if you'd be open to continuing the conversation.

October 02, 2025

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Employee Rating

Paul and the entire service department have always been top notch and always go out of their way to accommodate me. More

by Darl
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Touma

September 30, 2025

Dealership Rating
Employee Rating

Very professional and polite service that was completed quickly . The car was washed and vacuumed and ready to go More

by SMILLER57
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: George Touma

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