Paul Treseler | Page 4

Paul and the service staffs Prompt, courteous service exceeded my expectations, I purchased a new Escalade recently and while I was disappointed that a warning prompt required service the team at Cadilla exceeded my expectations, I purchased a new Escalade recently and while I was disappointed that a warning prompt required service the team at Cadillac Norwood address all my issues. More

by PRAPPOLI Verified Customer Verified Customer

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Great customer service. Paul is always a great contact person - helpful and personable. He always know his stuff. Paul is always a great contact person - helpful and personable. He always know his stuff. More

by BGTC1002 Verified Customer Verified Customer

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My wife and I had some issues with our new Cadillac and Norwood Cadillac fixed them all. They treated us like family, and always pleasant in their approach. I would recommend this dealership to anyone. Norwood Cadillac fixed them all. They treated us like family, and always pleasant in their approach. I would recommend this dealership to anyone. More

by ROBITAILLE.RICHARD Verified Customer Verified Customer

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The people at Caddilac Of Norwood are always professional and helpful when our vehicles are there being serviced. Paul at the service desk is great and Frank Mello in sales is always there to assist. Not to and helpful when our vehicles are there being serviced. Paul at the service desk is great and Frank Mello in sales is always there to assist. Not to mention Mike X the owner also goes over and above. Thanks You Guys More

by JHMSEASKI Verified Customer Verified Customer

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The service experience was very easy, I checked in and my advisor kept me appraised on my car’s progress. They even had yea K cups in the waiting area. When my car was ready he explained the problem and they advisor kept me appraised on my car’s progress. They even had yea K cups in the waiting area. When my car was ready he explained the problem and they washed my car also More

by DWIENER51 Verified Customer Verified Customer

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Great service department, and Paul makes it that way. This is our 2nd new car purchase from Norwood. Sales and service the way it's suposed to be. Thank you very much ! This is our 2nd new car purchase from Norwood. Sales and service the way it's suposed to be. Thank you very much ! More

by CLTROIANO Verified Customer Verified Customer

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I do not understand how, with an appointment scheduled for 8 AM, that it would take more than 2 hours to hear that my rear brakes needed to be replaced and then over 2 more hours to do the work. Why have for 8 AM, that it would take more than 2 hours to hear that my rear brakes needed to be replaced and then over 2 more hours to do the work. Why have appointments at all? I understand that shops can be busy, but when I arrived there were very few people waiting, and as I looked through into the shop itself, it did not seem that there were a huge number of vehicles being worked on. I understand that drop-offs and other vehicles already on-site can contribute mightily to staff engagement with repairs, but my point remains the same. Don't take any "Wait" appointments for anything other than oil changes or computer scan diagnostics. More

by kmros0 Verified Customer Verified Customer

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Paul explained what needed done and what will be done in my next service I was there less than an hour and the car was washed and windows where clean when I drove out. The following day I received in the ma my next service I was there less than an hour and the car was washed and windows where clean when I drove out. The following day I received in the mail service offers a day late. More

by AURORAFG Verified Customer Verified Customer

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Having my vehicle serviced here is always a pleasure. Service availability is abundant and techs are knowledgeable. I usually wait for my vehicle and the wait times quoted are 99.5% accurate! You can’t Service availability is abundant and techs are knowledgeable. I usually wait for my vehicle and the wait times quoted are 99.5% accurate! You can’t ask for better than that. Service writers, all of them are cordial and they call you by name, which is very welcoming. More

by SteveD Verified Customer Verified Customer

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I brought my car in for service for two reasons. First was the tire sensor monitor was "demanding" service and second, I was receiving messages about my brakes at stops and restarts. After an hour o First was the tire sensor monitor was "demanding" service and second, I was receiving messages about my brakes at stops and restarts. After an hour or so, I was given a full detailed report as to what was happening and what was needed to fix it. I was told another 2 hours or so to fix it. I asked to be taken to a local restaurant so I could have a late lunch, and I was accommodated both coming and going. Who does that anymore? I have dealt with Jeff, George and Paul, so far, on different occasions and have been treated like royalty each time by all of them! Clancy and Joe were my chauffeurs and very professional. Telephone support staff has been kind, courteous and helpful, too. More

by TWARD9 Verified Customer Verified Customer

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