Paul Schook
Paul Schook at Napleton's Auto Park of Urbana

Paul Schook

Service Advisor

Napleton's Auto Park of Urbana

1111 Napleton Way
Urbana, IL 61801

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2.4
5 Reviews
2.4

5 Reviews

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5 Reviews of Paul Schook

January 31, 2025

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Employee Rating

We have had he worst experience at Napleton's. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. More

by karimay75
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Banessa Thomas, Justin Key, Tom Kenner , Ryan Koch, Lucas Brown

December 22, 2024

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Employee Rating

I had my car serviced here for 30K maintenance. Paul, the service advisor, was very cordial. When I asked how long this service will take, he said an hour and a half. I then asked what they do exac More

by chidoggie9
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 03, 2024

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Employee Rating

Brought my vehicle in to get front brakes and rotors. They forgot to put the clip on and my brake pads were moving and it was a loud clanking noise coming from the right driver side . Now I need a new ax More

by Kingsirbryan
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Workmanship
Service Time
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Recommend Dealer
No

April 24, 2024

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Being put on hold wait time more than 10 minutes. This store regularly schedules appointments for repair service that they don’t have the parts for and routinely requires a reschedule This is an in More

by terryterrymd
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 29, 2024

Dealership Rating
Employee Rating

I would like to thank Payton he made sure i got in and out of there in a timely manner. More

by scarson2323
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2024

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.

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