Paul Rockett
Paul Rockett at Westside Lexus

Paul Rockett

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

5.0
95 Reviews
5.0

95 Reviews

Write a Review

Dealership Experience

23 yrs, 10 mos

95 Reviews of Paul Rockett

December 21, 2024

Dealership Rating
Employee Rating

When it came time to replace my 2014 RX I looked at other cars and dealerships but in the end none of them could compete with the outstanding customer service/patience provided by Mary Margaret and Danny. Th More

by TGARGAN
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

February 04, 2024

Dealership Rating
Employee Rating

All the staff were very good with their specialties. Sales person, Mike Gonzales was very easy to work with. Our finance person, Sterling was very helpful. I would not hesitate to get another car from t More

by GXDude
Recommend Dealer
Yes

Other Employees Tagged: Mike Gonzales, Sterling Sine

Feb 05, 2024

Westside Lexus responded

We're glad to know our team, including Mike and Sterling, provided you with a great experience at Westside Lexus. Your support means a lot to us! We look forward to assisting you again in the future when it's time for your next vehicle. Safe travels until then!

January 26, 2024

Dealership Rating
Employee Rating

Chong answered all of our questions. Her experience in the industry was very helpful. She was able to tell us about the pros and cons of the things that we were unsure of. More

by lauren_orsak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chong Lee

Jan 26, 2024

Westside Lexus responded

Lauren, it's great to know that Chong was able to provide you with the detailed information you needed at Westside Lexus. We appreciate your feedback and are here if there's anything else we can assist with!

December 06, 2023

Dealership Rating
Employee Rating

Customer more than 20 years! Awesome company. Do a commercial and let your loyal customers tell the world. 👍🏼 More

by BRENDAARNOLDSCOTT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Loving, Dominic Thornton , Billy Lightfoot

Dec 07, 2023

Westside Lexus responded

Brenda, we're so grateful for your loyalty to Westside Lexus over the years! We love your idea about a commercial featuring our loyal customers. Thanks for sharing!

August 01, 2023

Dealership Rating
Employee Rating

We came 30 mins to closing, he stayed and got us in a newer CPO gx460. More

by GEORGE_VELA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 02, 2023

Westside Lexus responded

It was our pleasure to work with you, George! Thank you for choosing Westside Lexus and for sharing your experience. Safe travels in your CPO Lexus GX 460!

March 02, 2023

Dealership Rating
Employee Rating

Friendly, professional service from all departments and a great waiting room. You get text updates on service progress. If you can't wait, free loaner cars are available or they will uber you home. More

by Art
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Mar 03, 2023

Westside Lexus responded

5-star service is what we always strive to provide our valued guests. Thank you for supporting Westside Lexus and we will see you next time!

February 26, 2023

Dealership Rating
Employee Rating

Service was exemplary. This is the fifth Lexus I have purchased from Westside Lexus and I have been satisfied with all of them. Doug Phillips is my ‘go to’ go for purchase More

by rojsebner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 27, 2023

Westside Lexus responded

Bob - Thank you for the review! We are thrilled to hear that you had a successful purchase experience working with Doug, Paul, Judy, and the team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Westside Lexus!

September 03, 2022

Dealership Rating
Employee Rating

Have been a customer since 1996. The main reason is that our sales contact Mr. Alex Winnicki has done an excellent job of coordinating a number of our purchases during that period. A More

by Mike Allaire
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki

Sep 06, 2022

Westside Lexus responded

Hi Mike - We are so grateful for your decades of business! Thank you for choosing Westside Lexus and for highlighting the help you've received from Alex, Paul, Jacob, and our team. We look forward to working with you again next time!

June 21, 2022

Dealership Rating
Employee Rating

Enjoy working with all service and sales personnel. Special kudo’s to Laura Brown and Steve Davis. More

by dave365
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Laura Brown, Shannon George, Sam Chau , Steve Davis

Jun 21, 2022

Westside Lexus responded

Thank you for the kind review about Laura, Steve, and our Westside Lexus team. We are grateful to have you as a customer!

January 20, 2022

Dealership Rating
Employee Rating

Good honest service byLee Chung She is hardworking and Good honest service by Lee Chung She is hardworking and cooperative She is serving my family since last 20years More

by Harshad4808
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2022

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with Lee and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

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