Paul Parsons
Paul Parsons at Tuttle Click Ford Lincoln

Paul Parsons

Service Advisor

Tuttle Click Ford Lincoln

43 Auto Center Dr
Irvine, CA 92618

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51 Reviews
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51 Reviews

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51 Reviews of Paul Parsons

February 10, 2024

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Employee Rating

Paul Parsons … Very helpful at all the time, give me updates about timing delivery for my F-150 Lightning 2022. Great attitude and attention. More

by Luis Prado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 22, 2023

Dealership Rating
Employee Rating

Mr Paul parsons did a great job helping me meet my timeframe, he as well did a wonderful job helping me with my Lincoln. Suggested all the right things needed. I greatly appreciate all help and knowle More

by Jimwjean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 31, 2022

Dealership Rating
Employee Rating

Service department is bad. I try to loyal but it's impossible. They do such a bad job. You dont take my business again. Going back to Rancho Santa Margarita Ford. More

by Diego Denis
Friendliness
Recommend Dealer
No

May 10, 2022

Dealership Rating
Employee Rating

Okay I call three time left messages for my Lincoln mxz for service schedule. No one call I personally went on Saturday 7th May and talk to Paul Parsons and he say that Shawn will call me. As of Today Tues More

by siddshah102
Customer Service
Recommend Dealer
No
May 18, 2022

Tuttle Click Ford Lincoln responded

Hello, we're very disappointed to read about your recent experience with us at Tuttle-Click Ford Lincoln. We're so sorry to hear you haven't recieved a phone call from our team yet! Could you reach out to our customer service team regarding this situation? They hope to connect soon so we can get you scheduled for service! Tuttle-Click Customer Service | support@tuttleclick.com

May 10, 2022

siddshah102 responded

Okay I call three time left messages for my Lincoln mxz  for service schedule. No one call I personally went on Saturday 7th May and talk to Paul Parsons and he say that Shawn will call me. As of Today Tuesday no one call. So I dont know how can I do my Lincoln car service. I hope some call and schedule my services. Thank you

April 09, 2022

Dealership Rating
Employee Rating

Took my New truck in for an idle issue, took a whole week to get it back and still has issues, plus they gave it back with scratches which were done by there mechanics. Would no recommend this service depar More

by Alba_gabe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

December 12, 2019

Dealership Rating
Employee Rating

Paul has always been great to work with we have our personal and business fleet serviced here for 10 years and also the diesel service has been great with John and Bella also the parts and cashier are More

by Jaygioia
Recommend Dealer
Yes

Other Employees Tagged: John Ruffino and Bella at diesel sevice

Dec 17, 2019

Tuttle Click Ford Lincoln responded

Hello Jay, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that Paul has been great to work with, and that John and Bella have been great dealing with the "diesel service". Thank you for continuing to choose us for 10 years now. We are honored. We are here for you always. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com

December 06, 2019

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Employee Rating

Paul provided outstanding and followup service above and beyond the normal level of good service He went out of his way to provide pictures after the fact for insurance purposes More

by Bartle.garyw
Recommend Dealer
Yes
Dec 07, 2019

Tuttle Click Ford Lincoln responded

Hello Bartle, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that Paul was communicative and provided exceptional customer service, going above and beyond expectations. We are glad that your experience was outstanding. Thank you for making us your trusted dealership of choice! We are here for you anytime you need. Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com

November 28, 2019

Dealership Rating
Employee Rating

It’s a great dealership to get my service work done. Paul gets me in and out quickly, so I can continue on with my day. More

by Rob.erwin51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 03, 2019

Tuttle Click Ford Lincoln responded

Hello Rob, Thank you for sharing your recent 5 star experience with Paul here with us at Tuttle-Click Ford Lincoln. We are pleased to hear that your service experience with us is quick and quality. Thank you for servicing your vehicle with us. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com

November 19, 2019

Dealership Rating
Employee Rating

Friendly and low pressure service department that doesn't oversell tires and brakes and service when these things can be done "next time". Prompt and efficient. More

by bwkopra1401
Recommend Dealer
Yes
Nov 19, 2019

Tuttle Click Ford Lincoln responded

Hello, Thank you for sharing your recent positive experience with us here at Tuttle-Click Ford Lincoln. We are glad to hear that your experience was friendly, low pressure and efficient. We would really love to hear how we could earn that extra star from you. If you don't mind contact me directly, Id love to hear how we can improve and make your overall experience better. I sincerely look forward to hearing from you! Sincerely, Shirley | shirley@tuttleclick.com

November 18, 2019

Dealership Rating
Employee Rating

John Rederscheid was the best! He made the buying process simple and painless from beginning to end. Highly recommend seeing him and the beautiful dealership. More

by tammy.schulman
Recommend Dealer
Yes
Nov 19, 2019

Tuttle Click Ford Lincoln responded

Hello Tammy, we are beyond thrilled to hear that your 5 star car buying experience with John here with us at Tuttle-Click Ford Lincoln was simple and painless. We greatly appreciate your high recommendation. Congratulations on your new Ford or Lincoln purchase with us. We want to thank you for being part of our family here at Tuttle-Click. Enjoy every new mile ahead! Sincerely, Shirley | shirley@tuttleclick.com

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