Paul Padilla

I wanted to express my sincere appreciation for the excellent service I received recently. I especially want to thank Paul for taking the time to assist me with all of my questions regarding the vehi excellent service I received recently. I especially want to thank Paul for taking the time to assist me with all of my questions regarding the vehicle. I also want to thank Peter for making the entire process so smooth and efficient. I never even had to visit the dealership which was the best part. Peter and Paul had the car personally delivered to my home!! Thank you both for being so patient with me. I will never purchase a vehicle from another dealership after the service I received here. Thank you again for your outstanding service. More

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Excellent service and knowledgeable staff. Helped me unfold my lease problems with great explanation. Thank you! Helped me unfold my lease problems with great explanation. Thank you! More

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Do not. .. and I mean DO NOT buy/lease/or even think about dealing with Paragon Acura. I'll start off by saying to avoid working with Luis. If you throw him a .. and I mean DO NOT buy/lease/or even think about dealing with Paragon Acura. I'll start off by saying to avoid working with Luis. If you throw him an offer, he'll storm off, complain, and then get mad at you that he'll get "fired" for offering a number that isn't in their ballpark. This is the kind of dealership that came out running while I was halfway in the street because they couldn't afford to lose a sale after I walked away. They will scam you to no end and do the bare minimum to prepare a CPO car for you. I purchased a 2022 MDX ASPEC from them, CPO, and since the day I drove it off the lot, issues beyond issues have come up. The car was sold to me completely out of alignment, two bent rims, 0 antifreeze in the reservoir, worn front and rear brakes etc. just to name a few things. MAKE SURE you test drive their cars on the highway as their test drive route around the block does not allow you to feel or see any potential issues. I have been horsed around by Paragon Acura, having to go back and forth and fighting for an alignment and to fix other ongoing issues. I recently found out that two of my rims are bent due to the previous owner hitting a curb. The CARFAX states that they had fixed the wheels, but clearly they're still bent according to my mechanic and due to heavy vibrations on the highway. I was denied new rims and basically told that its my problem as they claimed that the car passed inspection... Clearly a High Volume dealership means they don't care about their vehicles. You guys need to step your game up. It's embarrassing that you guys can even call yourselves a dealership. They are not customer-focused nor do they put the customer first. Buyers BEWARE... there are better options/dealerships elsewhere that won't screw you. Don't be fooled. More

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