Paul Mazzara

Vehicle brought in for recall service and tires. Workmanship shoddy, hostile service advisor, indifferent service manager, vehicle left outside with window down, advertised tire price match and tire Workmanship shoddy, hostile service advisor, indifferent service manager, vehicle left outside with window down, advertised tire price match and tire rebate not honored, tires not properly balanced, parts missing, vehicle now throws error codes where it didn' going in. Overall terrible service. I've bought two vehicles from this dealership in the past, now I won't spend another dime at this place. More

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Electrical problem with F150 We brought our 2014 F150 to Briarwood to diagnose a intermittent but sudden loss of power and a complete failure of the instrumentation cluster. The s We brought our 2014 F150 to Briarwood to diagnose a intermittent but sudden loss of power and a complete failure of the instrumentation cluster. The service department charged us $231 and told us it was an alternator and wanted another $1100 for a new one. It was unbelievable that this was the real problem. When we asked if they ran diagnostics they said they did not but followed the service manual (Since I haven their service manual I know that the first thing they tell you to do is run those diagnostics) In any case, we had the alternate replaced for less elsewhere. This had no effect. I found the service manager rude and unable to have a discussion on a technical level. Although they cost us a lot of money they did not do help us in any way. Our experience with this service department was not only unhelpful but did nothing to help us resolve this serious issue with this truck! More

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Mark Garcia Mark Garcia is a very good salesman. He's helpful and very polite. And device dept. Had good people. Mark now how to do his job well. I would recomme Mark Garcia is a very good salesman. He's helpful and very polite. And device dept. Had good people. Mark now how to do his job well. I would recommend who ever needs a vehicle to go see Mark Garcia More

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MORE OUTSTANDING SERVICE BY BRIARWOOD FORD SALINE, MI Just when I though my headaches were over with my 2007 Ford Focus, another problem surfaced. I started developing transmission problems. Eeek! Call Just when I though my headaches were over with my 2007 Ford Focus, another problem surfaced. I started developing transmission problems. Eeek! Called Briarwood Ford, Paul Mazzara, service adviser, and they said get it here as soon as you can. So I got it there that Tuesday evening just before closing. After I dropped it off, the next day, I called other dealers and independent transmission services to see how long before they could get to me just out of curiosity. 2 weeks before they could even start looking at it. Today, got a call saying the car was ready. Took only 3 days. For those of you reading this, I suggest you just call Briarwood Ford and ask for Paul Mazzara in service. My point is this. Briarwood Ford takes pride in its service department. In the 65 years I have been on this planet, and dealing with many, many, Ford dealers throughout the years, nothing comes close to the personal service and care this dealership has to offer. The salesman who sold my daughter her car, Ted Miller, even got involved with it. This dealership works together as a team like I have never seen before. Save yourself a headache, and call these people I have just spoke about. THANK YOU AGAIN BRIARWOOD FORD FOR OUTSTANDING SERVICE AND THE PERSONAL COMMITMENT YOU GIVE YOUR CUSTOMERS! More

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Wonderful service and great care Paul Mazzara has, from the start, been kind and helpful. I trust him to tell me what my Flex needs (and doesn't) and know that it will be done well. Paul Mazzara has, from the start, been kind and helpful. I trust him to tell me what my Flex needs (and doesn't) and know that it will be done well. He helps me to understand why (I know very little about how cars run) and explains everything to me in a way I can comprehend. He goes above and beyond and that is greatly appreciated. I always know he is doing what is best for me, my family, and my Flex! Thanks, Paul! More

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Outstanding Service and Customer Care I would highly recommend Paul and Matt, if you are looking to get your car services. I have been seeing Paul for more then 10year, he always has a smi I would highly recommend Paul and Matt, if you are looking to get your car services. I have been seeing Paul for more then 10year, he always has a smile, he treaties you like a family member, and no matter how busy his day is, he never says no to help anyone. I meet Matt though Paul, and same goes for Matt, he always has a great smile on his face, no matter how the day is going. They take there time in explaining you what is the problem, and they don't try to over sale you on things that you don't need. The reason for me to go to Briarwood Ford for 10+yrs is for the excellent/outstanding Service that I receive and also the friendly faces. :) Thank you Paul and Matt. :) More

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Outstanding Service and Customer Care Service Advisor Paul Mazzara is the epitome of customer focus. His knowledge of vehicles coupled with his passion to provide outstanding customer serv Service Advisor Paul Mazzara is the epitome of customer focus. His knowledge of vehicles coupled with his passion to provide outstanding customer service and the extra effort he goes through to achieve that was shown again today. He saved me money on my tire purchase by taking the time to seek out incentives. Today was just another example of Paul's focus on his customer, I have experienced many others in the past. Paul is a role model for what Ford Motor strives to achieve in the Dealer network. Thanks again Paul for all you do with Customer Care. More

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Outstanding Act of Kindness It isn't everyday that you receive random acts of kindness from people in places you least expect them but today was one of those days and I'm sure ma It isn't everyday that you receive random acts of kindness from people in places you least expect them but today was one of those days and I'm sure many more will follow. I recently purchased my Escape from Briarwood Ford and I needed to order a few "cosmetic" parts for the inside. It was no problem getting the parts and picking them up, minus the tropical rain storm that occurred the day I visited the parts department. In fact I thought I was even going to be able to instal the few parts myself, it looked pretty easy! LIttle did I know it was going to be much more difficult than I thought. Paul Mazzara, who not only watched me walk in and out of the parts and service department in the pouring rain only a few days before and offered me an umbrella, offered to "check it out" when I came back needing help. His outstanding act of kindness didn't just stop with the offer to help me stay dry from the rain but continued when he spent over and hour and a half of his own personal time assisting me in putting new faces on my radio dash. I'm talking taking hidden screws, nuts, bolts and wires. Oh the wires! Now, I know a thing or two about teaching children to read or write but when it came to this you might as well told me it was brain surgery! His "yeah, I'll check it out" turned into a real maintenance and service need that could easily have cost much time and money! Paul didn't give up. He didn't leave me hanging to dry but in fact saved again. He made sure I left Briarwood Ford with screws, nuts, bolts and wires all back where they needed to be and a brand new shining radio dash. He truly performed an outstanding act of kindness, way beyond his job description. He will be remembered all the way in Colorado and I will always buy a Ford. More

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Extraordinary Service! I grew up in Saline but now live in Chicago, where I have learned the hard way that big city dealerships don’t always have the customer’s best interes I grew up in Saline but now live in Chicago, where I have learned the hard way that big city dealerships don’t always have the customer’s best interests in mind. As a result, I travel 250 miles to get my car needs taken care of at Briarwood Ford. Paul Mazzara always provides excellent customer service, working with me to proactively take care of maintenance needs before major problems arise. I never hesitate to call Paul from Chicago and ask about issues that come up with the car. He is responsive and he offers excellent advice and explanations on how to resolve mechanical problems and when to plan for more routine services. I value Paul’s knowledge as well as his kindness and pleasant nature. I trust him for good car advice and would highly recommend him. He’s really the greatest! More

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Paul Mazzara is the BEST! Briarwood Ford is the BEST! Paul Mazzara, in service, is the GREATEST! My family has gone to Briarwood Ford for many years and we are always satisfi Briarwood Ford is the BEST! Paul Mazzara, in service, is the GREATEST! My family has gone to Briarwood Ford for many years and we are always satisfied customers and feel like we are treated like family. Paul has a wonderful personality, is always friendly and has incredible customer service skills. He goes above and beyond our expectations. Thank you, Paul, for everything! More

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