Paul LaRocco

Liberty Ford in Parma Hts has always gone above and beyond for me. From my favorite salesman, Paul LaRocco to the amazing service department. They treat you like family which makes the experience much beyond for me. From my favorite salesman, Paul LaRocco to the amazing service department. They treat you like family which makes the experience much more enjoyable — have a chat with Uncle Pauly, and head home in my new car!! You really can’t beat the level of customer service, care, and satisfaction that Liberty Ford PH achieves on a daily basis. More

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It is a good thing I knew what I wanted because salesman stated he only knew about Fords and nothing else. A Honda was different and he could not answer any of my questions. This led me to call a family m stated he only knew about Fords and nothing else. A Honda was different and he could not answer any of my questions. This led me to call a family member to get another opinion of vehicle. This attitude made me weary of purchasing upon first impression. I only purchased the car because I was able to take it to a mechanic and they verified its condition. The car sold itself and I knew more about purchasing a car and the car itself from tiktok than my associate. He was friendly but lack of knowledge and strong cigarette odor was very off putting. I had a severe headache after both days of sitting there for a couple hours at the desk. After test driving the van he got stuck in the back seat and couldn't open the door. After a long pause of waiting I had to open door for him like a child from the outside. My grandfather even commented "Does his wife drive him to work too?" Everyone else I spoke with was great and helped move the process along quicker. I am super happy with the car but the experience was something else. More

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Helpful friendly salesman Kept us informed for delivery while waiting for car to be built. while waiting for car to be built. More

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Justin post and the rest of the team were fantastic. The initial contact from the beginning of the purchasing process all the way until we drove the car out of the lot was perfect. Again Justin and the The initial contact from the beginning of the purchasing process all the way until we drove the car out of the lot was perfect. Again Justin and the team were fantastic More

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This place is horrible they are all liars and thieves please go some where else our car broke down twice in first month second time they kept it a month 4 months after we got the car back they didn't pay please go some where else our car broke down twice in first month second time they kept it a month 4 months after we got the car back they didn't pay the rental car company so they stole 270 dollars from my bank account liberty just keeps lying for 2 weeks now still don't have my money More

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Thanks liberty Ford parma i have my Christmas gift, I know if I want another Ford, I will be back to liberty Ford parma, Thanks again know if I want another Ford, I will be back to liberty Ford parma, Thanks again More

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paul Larocco was very helpful, you are very lucky to have him on your team! him on your team! More

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They were very helpful when I needed a vehicle quickly. Everyone was very nice and made sure I understood everything about the car Everyone was very nice and made sure I understood everything about the car More

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Very professional ,everyone working there went out of their way to help us . We were treated with respect their way to help us . We were treated with respect More

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My experience with Liberty Ford and it’s team was excellent, especially with Sales consultant, Paul LaRocca. He was very courteous, respectful and knowledgeable about the whole process. I have been d excellent, especially with Sales consultant, Paul LaRocca. He was very courteous, respectful and knowledgeable about the whole process. I have been dealing with Liberty Ford Parma Heights for many years and will continue to do so. It has been a pleasure. I must mention a very special recognition to Salesman Fred Schubert. He was one of the nicest person I have ever met. Mr Schubert shared an office with Salesman LaRocco and whenever I came to see Mr LaRocco and he was with another customer, Mr Schubert spent time with me, if he could. He passed away recently, he will be missed. May he Rest In Peace. More

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