Paul Kirwan

When I brought our XT5 in for regular servicing and described a problem Paul knew immediately what the cause was even though it wasn't evident from the car's behavior. He then prepared me for what wil described a problem Paul knew immediately what the cause was even though it wasn't evident from the car's behavior. He then prepared me for what will need to be done on the next visit. He always delivers excellent service and I'm glad he's our service advisor. More

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Paul is very knowledgeable! He knew exactly what was wrong with our Cadillac XT4. He also was very knowledgeable and explained how we could be covered for the next 6 years with He knew exactly what was wrong with our Cadillac XT4. He also was very knowledgeable and explained how we could be covered for the next 6 years with the extended warranty that is offered at Cadillac. Now that we purchased the extended warranty we feel so much better knowing we are covered for 6 years! He is so awesome! More

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In mid Dec. 2023 my XT5 Cadillac gave me a notice about the engine light. Something with the engine was not functioning. I immediately went to Earhardt Chandl 2023 my XT5 Cadillac gave me a notice about the engine light. Something with the engine was not functioning. I immediately went to Earhardt Chandler Cadillac and they said it was my thermostat. The bad of this was that they did not have the parts and that several cars needed the same, but they offered a rental car. I said no since I was not about to harm the engine due to the colder weather. So I drove it and the thermostat I think was working again since the message stopped showing up and my aircon seemed to work. Teed about GM not having parts for apparently a big problem area. I was still stressed and a month later I stopped in to get it fixed. Dealt with Paul Kirwan and he checked for part the parts and service availability. They had 1 thermostat. Yeah! A nice young man drove me home , Jan.17, 2024 with my car since I had groceries in it. I picked it up the next day and thanked Paul Kirwan for greatly relieving my stress. More

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