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Paul Johnson
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Paul Johnson
Service Manager
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
41 Reviews
Dealership Experience
25 yrs, 10 mos
Industry Experience
25 yrs, 10 mos
Languages Spoken
English
41 Reviews
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41 Reviews of Paul Johnson
February 07, 2025
Easy scheduling, great reception on arrival, escorted to service representative, Bryan Stanley, ensure way was requested for service and coordinated additional recall service. Process was quick, with face t service representative, Bryan Stanley, ensure way was requested for service and coordinated additional recall service. Process was quick, with face to face at end and truck washed and looking good More
by DEFENDERONTHEROAD
Verified CustomerOther Employees Tagged: Bryan Stanley, Krystal Gipson, Jennifer Westerlund, Matt Smith , Cashiers are always friendly
January 24, 2025
Poor Communication. Had my truck 3 months and it broke down 1 week after I picked it up with original issues. Not even 300 miles. Terrible experience! Service Coordinat Had my truck 3 months and it broke down 1 week after I picked it up with original issues. Not even 300 miles. Terrible experience! Service Coordinator would not communicate. I had to call for updates. More
by RYAN.BLACKBURN
Other Employees Tagged: Krystal Gipson, Mark Sanders, Sam Lara, Jennifer Westerlund, Matt Smith
January 16, 2025
While the service went very quickly ~ I was surprised that my carpet was vacuumed. I have never experienced this since I have been getting my oil changes at James Wood. I will definitely reconsider where that my carpet was vacuumed. I have never experienced this since I have been getting my oil changes at James Wood. I will definitely reconsider where I take my vehicle next time. More
by GJPLOEGER
January 11, 2025
We have always been pleased with the service provided by James Woods. Dason was our service technician and worked with us as we tried to work with our insurance provider. He was professional and understa James Woods. Dason was our service technician and worked with us as we tried to work with our insurance provider. He was professional and understanding as we dealt with insurance. The insurance provider was very slow in approving our claim, so there were unnecessary delays in the process. More
by sgjdk92262
Other Employees Tagged: Dason Howard
January 01, 2025
A employee had stolen a high visibility work jacket from my car. I want it back my car. I want it back More
by HUGO_FRAGA
Other Employees Tagged: Zach Rhine, Nick Huff, Bryan Stanley, Krystal Gipson, David Stokes, Mark Sanders, Sam Lara, Jennifer Westerlund, Matt Smith
December 27, 2024
James Wood Decatur is an outstanding dealership both in sales and service. Their service department had done inspections and work on other previously vehicles purchased at other dealerships and were so th sales and service. Their service department had done inspections and work on other previously vehicles purchased at other dealerships and were so thorough and personable the I have purchased my last two vehicles from them. More
by o4nutmeg
Other Employees Tagged: Billy Balderas, Zach Rhine, Bryan Stanley , Cecil
December 17, 2024
Bryan Stanley my service writer helped me get the routine service that I was looking for. I love the fact that James Wood Motors in Decatur, Texas has that small town recognition, but they deliver big town service that I was looking for. I love the fact that James Wood Motors in Decatur, Texas has that small town recognition, but they deliver big town results. James Wood Motors has been preferred dealer of choice since 2007. It's nice to be known by face and name. I trust James Woods Motors to do my work right the first time. If you have not tried James Wood Motors, please do so. Nice to see Paul Johnson in the service drive. More
by robcox15
Other Employees Tagged: Bryan Stanley
December 13, 2024
Great service every time. Friendly people and knowledgeable mechanics. I will continue to bring my cars to this dealership. Friendly people and knowledgeable mechanics. I will continue to bring my cars to this dealership. More
by mleehelms
Other Employees Tagged: Zach Rhine, Nick Huff, Shawn Hooe, Bryan Stanley, Krystal Gipson, David Stokes
November 12, 2024
Krystal and all of the other advisors in service are kind and knowledgeable. Always exceptional service! and knowledgeable. Always exceptional service! More
by KG7723
Other Employees Tagged: Zach Rhine, Nick Huff, Shawn Hooe, Bryan Stanley, Krystal Gipson
November 11, 2024
The service was very good, kept me up to date on everything. I will be back. everything. I will be back. More
by RICK@DMWCURVING.NET
Other Employees Tagged: Krystal Gipson
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