Paul Gomez | Page 11

Exceptional Service - Par for the Course Paul Gomez in the service department is my go to guy. He is genuine, courteous, professional, and very easy to talk to. He is a man of his word, gives Paul Gomez in the service department is my go to guy. He is genuine, courteous, professional, and very easy to talk to. He is a man of his word, gives options for repairs and issues, and makes spending hard earned money for car maintenance easier. Found tires on Tire Rack for a better price than the purchasing department and he said to go for it and they’ll get them mounted and balanced for an extremely fair price. Easy peasy lemon squeazy. TV, magazines, comfortable chairs, and refreshments make the time go by faster and you can always work on things with any of your devices through the WiFi if necessary. I have had several experiences here with Paul and Central Kia and they have been consistent every time. Highly recommended. More

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Very fast service Even though I came in a day earlier then my appointment they still were able to service my car and got everything done quickly for my 30,000 service. Even though I came in a day earlier then my appointment they still were able to service my car and got everything done quickly for my 30,000 service. While I waited. I have had all my service performed by Central Kia and I have never been disappointed. More

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Oil change Bought my car at this dealership in Plano, Texas. I trust them! I was walked to my car when they finished my service. Very happy with them. Bought my car at this dealership in Plano, Texas. I trust them! I was walked to my car when they finished my service. Very happy with them. More

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Dead battery Battery died in hot parking lot at Walmart on Saturday. It wouldn’t hold a charge. Didn’t have numbers for roadside so we bought a new battery from Au Battery died in hot parking lot at Walmart on Saturday. It wouldn’t hold a charge. Didn’t have numbers for roadside so we bought a new battery from Autozone. $200. Plano service manager called after getting my message but after we had purchased the battery. He told us the Kia battery was still under warranty and to bring it in. We made an appointment and took the 2017 Sportage in. They replaced the battery, suggested I ask Autozone for a refund, which surprisingly they gave. This is the 5th Kia I have purchased. They stand behind their products. And they make a great car. #Kia by choice-Kia for life. More

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Long wait time with no communication Appointment was at 11:30, was told it would take 2 hours but didn't finish till 3:30. Not once did they tell me it would take longer. Had to hunt down Appointment was at 11:30, was told it would take 2 hours but didn't finish till 3:30. Not once did they tell me it would take longer. Had to hunt down the guy just to find out they didn't have the part and had to go get one. Had better service with Audi and Nissan then at Kia. Wish I never traded in my Toyota for a Kia. Disappointed. More

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