Paul Elliott

I have been patiently waiting for a call back for an appointment to the body shop. I have been there twice and have been told that I would hear back the next day or the following day. As yet I haven’t h appointment to the body shop. I have been there twice and have been told that I would hear back the next day or the following day. As yet I haven’t heard from them. So more than likely again I will have to initiate contact. That’s not the way a responsible dealership should operate ! More

by Billconlin1951 Verified Customer Verified Customer

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This dealership understands how customers want to do business and deliver in a big way. My car was in for a few recalls and body shop work. They coordinated and communicated beautifully. I knew what was business and deliver in a big way. My car was in for a few recalls and body shop work. They coordinated and communicated beautifully. I knew what was happening every step of the way. Yovonne Felix is a true professional. Thank you! More

by Victor Verified Customer Verified Customer

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Horrible experience would not recommend. I’ve been a customer here for years, bringing my vehicle in for service, and the customer service was always poor. I wish I’d trusted my gut and I’ve been a customer here for years, bringing my vehicle in for service, and the customer service was always poor. I wish I’d trusted my gut and gone elsewhere when it came time to buy my next vehicle — their service department’s reputation should have told me everything I needed to know. I traded in a very well-kept Bronco Sport for a brand-new Ford Explorer, only to find out the hood had been repainted for damage before I even drove it off the lot. My new vehicle has glaring imperfections and to get this fixed has been an absolute nightmare. The process has been slow, disorganized, and handled by employees who seem uninterested and untrained. I’ve been made to run in circles, wasting my time while balancing work and caring for a child with a disability. From sales to service to their auto body department, the customer care here is simply awful. Lazy communication, endless delays, and zero accountability. I will not be returning and will be finding a different Ford dealer for any future business. Save yourself the time and go elsewhere. More

by DOUGHPECHT Verified Customer Verified Customer

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They did a good job working with my insurance company they even provided a nice loner they even provided a nice loner More

by Koby Verified Customer Verified Customer

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