Paul Denman

Do not shop at Shotenkirk Toyota used made 1 payment then engine blows! Called and called and called took weeks to get looked at. Now waiting 4-6 months I was told at the least under the factory waranty and engine blows! Called and called and called took weeks to get looked at. Now waiting 4-6 months I was told at the least under the factory waranty and finally got a loaner a few weeks in. Took bad review to finally get a manager to call me offered me less than I paid for it loose the 3 payments and the tax’s I paid walk away loosing about $5000 way I see it way to go on the pre purchase 100 point joke inspection guys manager hung up on me thanks for your help sir More

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Dealt with Paul, was friendly and helpful. He did follow-up to see if there was any way to find the vehicle I wanted. He did follow-up to see if there was any way to find the vehicle I wanted. More

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Watch out for those added charges . But that’s the normal now days apparently. Smooth purchase process great to work with sales man dough from Granbury shotenkirk toyota But that’s the normal now days apparently. Smooth purchase process great to work with sales man dough from Granbury shotenkirk toyota More

by DHINCHY30 Verified Customer Verified Customer

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Paul was extremely helpful in finding me find my dream car and made the process nice and easy! car and made the process nice and easy! More

by JESSICASALAS-1 Verified Customer Verified Customer

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I did not like the MANDATORY add-on’s. A add on that is worthless to me. If you want to ask more for the car just do that without INSISTING that I had to buy the add-on A add on that is worthless to me. If you want to ask more for the car just do that without INSISTING that I had to buy the add-on More

by TYRONEJHNS Verified Customer Verified Customer

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The added fees that were non-negotiable are absurd and should be part of the listed price. Paul was amazing. Tyler was frustrated when he couldn’t upsell warranties and seemed to lose interest in my o should be part of the listed price. Paul was amazing. Tyler was frustrated when he couldn’t upsell warranties and seemed to lose interest in my overall business. When I went to pick up my new vehicle, I had to turn in my down payment - all other paperwork was complete.(not a problem until, after almost an hour of sitting there,I saw Tyler visiting with co-workers instead of meeting with me to quickly get my check. More

by STEPHM98AGGIE Verified Customer Verified Customer

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