Paul DeFatta

Quick Lane The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and I am very happy. More

Report | Print

Service Department, Quick Lane at Dealership BEN LUDWICK HAS ALWAYS DELIVERED EXCEPTIONAL CUSTOMER SERVICE !!! THANK YOU AGAIN, BEN !!! APPLE FORD MANAGEMENT, IT'S TIME TO REWARD BEN WITH A BON BEN LUDWICK HAS ALWAYS DELIVERED EXCEPTIONAL CUSTOMER SERVICE !!! THANK YOU AGAIN, BEN !!! APPLE FORD MANAGEMENT, IT'S TIME TO REWARD BEN WITH A BONUS AND/OR A PROMOTION !!! BEST REGARDS, FRANK PESCE APPLE FORD CUSTOMER FOR 25+ YEARS More

Report | Print

Excellent service, On my way to work on a very cold and icy Tuesday (1/7/18) one of my windshield wiper blades popped off and I could no reattach it. Fortunately, I was On my way to work on a very cold and icy Tuesday (1/7/18) one of my windshield wiper blades popped off and I could no reattach it. Fortunately, I was near the Apple Ford dealership where my husband and I bought all our cars over the last 17 years. I went to Quick Lane where Ben (Quick Lane) and Paul (Parts Dpt Manager) quickly assisted me. I purchased replacement blades and Ben put them on the care for me. Paul also helped me select floor mats for my 2016 Escape and Ben put those in place for me also. Both gentlemen were very friendly, professional and helpful. They took time to explain the process of selecting the items I needed and putting them in place so that I could make it to work without lost time. They are terrific representatives for the dealership and for Ford and part of the reason I always recommend Apple Ford Columbia to family and friends for excellence in sales and service. Bob Koser is a fantastic salesman and my late husband and I bought quite a few cars from him over the years also. More

Report | Print