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Paul Cooper
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37 Reviews
I took automotive courses early on at a community college. I then went to be a lube tech at a few different shops and eventually became a service writer at a dealership and stayed there for about 9 years. I recently made the move from Seattle to here in Cleveland and have started my journey here at Metro Lexus. I moved here mainly for the cost of living but I also like experiencing new places, people and environments. Every state, city and neighborhood always have their own personality and perspectives. The experience here has been great, busy, but great. All the system are completely new to me but everyone is very helpful and it has made the transition a lot easier.
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37 Reviews of Paul Cooper
January 19, 2025
Metro Lexus is top notch. They treat you like family from the minute you walk in and it continues every visit thereafter. I have never been to a dealership that is so friendly They treat you like family from the minute you walk in and it continues every visit thereafter. I have never been to a dealership that is so friendly and patient. From sales to service to tech they go out of their way to ensure you are happy. Best decision of my life to buy a Lexus from this location! More
by HHAYESRN
Other Employees Tagged: Michael Gleydura, Simon Kucharewicz , Cam in tech
September 18, 2024
Terry Ramey was awesome. I have been a client of hers for many years as well as Metro Lexus. They are first class. I have been a client of hers for many years as well as Metro Lexus. They are first class. More
by Lisa K.
Other Employees Tagged: Michael Gleydura, Terry Ramey, Jeff Sustersic, Allison Smith, Adam Poulos
March 30, 2024
The car (2022) was towed there from my garage. It was a battery issue, I was very pleased with the prompt service and have enjoyed many years being with Lexus . dealership. It was a battery issue, I was very pleased with the prompt service and have enjoyed many years being with Lexus . dealership. More
by kathywright
January 23, 2024
very good service . very pleasant to talk with. also answer questions you my have. a pleasure to deal with. very pleasant to talk with. also answer questions you my have. a pleasure to deal with. More
by jagszucs
Other Employees Tagged: Cordis Bunch
September 30, 2023
This is the third vehicle I have purchased at Metro Lexus. Every aspect of the purchasing process was outstanding! Mr. Map directed me to Matt Long to assist me in my purchase. Matt was knowledgeabl Lexus. Every aspect of the purchasing process was outstanding! Mr. Map directed me to Matt Long to assist me in my purchase. Matt was knowledgeable and able to answer questions I had during my purchase or refer me to the appropriate party. The customer service has always been top notch and the reason I continue to return! More
by Pipercub
Other Employees Tagged: Matt Long, Peter Mapp
September 06, 2023
Lisa was extremely helpful in finding a car I wanted. It took while to find both the interior and exterior color I wanted. I really enjoyed working with her and Metro Lexus, and highly recommend them! It took while to find both the interior and exterior color I wanted. I really enjoyed working with her and Metro Lexus, and highly recommend them! More
by Shila
Other Employees Tagged: Lisa Cales
April 25, 2023
Staff were terrific in taking car in and in delivering it to me!!! Thanks to all! to me!!! Thanks to all! More
by Daniel
Other Employees Tagged: Jeff Miller
April 02, 2023
When you finished with the service of my car, i was given a bill by someone and it showed that it was twice as high as the estimate. I left a little disappointed since I was told they did other things which a bill by someone and it showed that it was twice as high as the estimate. I left a little disappointed since I was told they did other things which merit the increase in rate. But later in the day I received a call from Paul Cooper explaining that a mistake had been made with the identifying code for the service and I would be defunded half of what I paid. I was extremely delighted and impressed by Paul double checking the service paperwork to make sure everything went ok, since he was the one who checked me in! I am very impressed and grateful to Paul Cooper for his very thorough examination of what happened that I will personally ask for him on my 30,000 mile checkup. I look forward to seeing him again as he seems as honest as the days are getting long, as the old saying goes! Thank you Paul for your diligence in this matter, I look forward to seeing you again soon! More
by Eroldan224
