Paul Brown
Paul Brown at Mercedes-Benz of Shrewsbury
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Paul Brown

Business Manager

Mercedes-Benz of Shrewsbury

760 Boston Turnpike
Shrewsbury, MA 01545

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64 Reviews
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64 Reviews

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64 Reviews of Paul Brown

April 21, 2022

Dealership Rating
Employee Rating

Very professional service no BS. Respect-full knowledgeable staff. Great follow thru all around good car buying experience More

by Karl S
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Lemming, Tim Klingenberger

December 20, 2021

Dealership Rating
Employee Rating

Found a really nice used 2014 Jeep Grand Cherokee online contacted them through the internet was assigned to Arthur Gordon. He was fabulous, I do lots of research so Arthur didn’t have to do much to sell me More

by prostarman2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arthur Gordon, Tanya Mahoney

September 15, 2021

Dealership Rating
Employee Rating

Great experience at this dealership!!! Arthur is the person you want to buy your car from. He is very experienced and knowledgeable. He worked with me and my husband Sidd to get us the car we wanted and More

by Ronak Shah
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arthur Gordon

March 17, 2021

Dealership Rating
Employee Rating

5 stars plus +++++Kudos to Arthur for a great buying 5 stars plus +++++ Kudos to Arthur for a great buying experience. Dealing with Artie was an absolute pleasure. He is friendly, knowledgeable, efficie More

by WillAbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Arthur Gordon, Tanya Mahoney

January 08, 2021

Dealership Rating
Employee Rating

They went above and beyond to get my wife’s GLS in time for Christmas and bent over backwards to make sure we were satisfied. Great experience! More

by fisheresque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 18, 2020

Dealership Rating
Employee Rating

I bought/leased many cars including Acura, BMW, Honda, Infinity, and Toyota but I wanted to try Mercedes this time. Mercedes of Shrewsbury gave me the best price and I drove an hour and went to this pl More

by marktchin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 05, 2020

Dealership Rating
Employee Rating

Jaime was a pleasure to deal with. Not high pressure - answered all the questions we had. Totally knowledgeable. Would buy a car from him again. More

by Lizandtc
Recommend Dealer
Yes

Other Employees Tagged: Jamie Rodriguez

Aug 18, 2020

Mercedes-Benz of Shrewsbury responded

Thank you!

June 27, 2020

Dealership Rating
Employee Rating

Dealing with Andrzej was an absolute pleasure. He was knowledgable, efficient, and not high pressure at all. The other folks I spoke to in the dealership were the same. I wouldn't hesitate to buy another More

by Brent Wheeldon
Recommend Dealer
Yes
Aug 18, 2020

Mercedes-Benz of Shrewsbury responded

Thank you, Brent! We appreciate the fine review!

January 02, 2020

Dealership Rating
Employee Rating

Great customer service ... Arthur was very friendly and informative with our purchase of a Mercedes e300 . Everything was done so smoothly from searching , testing drive , and financing..thank you guys for More

by Enzomotoring
Recommend Dealer
Yes

Other Employees Tagged: Arthur Gordon

December 23, 2019

Dealership Rating
Employee Rating

This has been such a bad experience with Wagner Motors. From the auto body shop to the overall service of the car dealership. From The Body Shop not being honest with what needed to be done and the time fr More

by js
Recommend Dealer
No
Jan 08, 2020

Mercedes-Benz of Shrewsbury responded

Jackie, Thank you for taking the time to share your experience with us. From your review, it sounds like there were multiple issues and failures, and again—for that we apologize. Our goal is to give our clients a wonderful experience, and in your case, we definitely missed the mark. I cannot tell you why the repairs to your vehicle took so long, and I certainly don’t want to give you any excuses. Clearly, we over-promised and under-delivered when giving you a time expectation. For that we are sorry and going forward we will be better. One of our store policies is to always present a Carfax to clients. Since your review, we have reinforced this policy in our sales department, and are requiring clients to sign the Carfax so as to confirm it was disclosed and reviewed. Lastly, my finance department has confirmed that your refund check was sent out and received by you. I trust this issue was resolved. I completely understand your frustrations, that you’re fully justified to feel. I hope that there isn’t anything outstanding that still needs to be addressed—if there is, please let us know. We value your business and hope that if you need something in the future, you’ll consider giving us another chance.

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