Paul Brown
Paul Brown at Fletcher Jones Motorcars
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Paul Brown

Sales Consultant

Fletcher Jones Motorcars

3300 Jamboree Rd.
Newport Beach, CA 92660

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27 Reviews

I look forward to assisting you with all your Mercedes-Benz needs.

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27 Reviews

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27 Reviews of Paul Brown

October 01, 2024

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Employee Rating

This dealership and it's employees are fantastic! I'm a return customer and plan on seeing them for my next purchase. More

by Rene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 17, 2023

Dealership Rating
Employee Rating

KEVIN SIERRA IS VERY PROFESSIONAL, EASY TO TALK TO, AND MADE ME FEEL LIKE FAMILY. I HAD A POOR EXPERIENCE WITH TROPHY OF ENCINO, BUT MY EXPERIENCE WITH KEVIN RESTORED MY FAITH IN MERCEDES DEALERSHIPS. HE W More

by BUNDY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Payden Evans, Kevin Sierra

May 12, 2022

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Employee Rating

Dustin was the best salesman we’ve ever had there. 11/10 wouldn’t but without him More

by Luanne562
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 17, 2022

Fletcher Jones Motorcars responded

Hi Luanne! Thank you so much for your positive comments! Our team was thrilled to read that Dustin was the best salesman you've ever had and that you wouldn't give him an 11 out of 10 stars! We are grateful for the opportunity to serve you and earn your business and we look forward to doing so for many years to come! Congratulations on your new Mercedes-Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

May 10, 2022

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Employee Rating

Paul Gulo and the entire Gulo Team at Fletcher Jones Newport Beach are exceptional. They’re the reason I have been a FJ customer for almost 20 years. The no-hassle, no bs deals they offer is the number More

by Rishina.h
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Gulo, Nicholas DiNapoli

May 10, 2022

Fletcher Jones Motorcars responded

Hi Rishina! Thank you for taking the time to share about your experience and for your 5 star rating! We are truly grateful for your 20 years of loyalty to FJM! Our team thoroughly enjoyed reading that Paul Gulo and the entire Gulo team always take wonderful care of you and create an experience that is hassle-free and that your time is valued! We look forward to serving you for many years to come! Congratulations on your newest Mercedes-Benz! Enjoy every mile! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

February 15, 2022

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Employee Rating

The service was exceptional and our Sales Associate, Nik, went above and beyond throughout the purchase of our vehicle More

by andrea
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nik Olejnik

Mar 04, 2022

Fletcher Jones Motorcars responded

Hi Andrea, Congratulations on your beautiful Mercedes-Benz! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Thank you for choosing Fletcher Jones Motorcars! It brings us so much joy hearing that Nik went above and beyond with reaching the best pricing to care for the vehicle of your choice. We'll be sure to pass along the kind words expressed on your behalf. Our team is wishing you many miles of enjoyment! Best Wishes, Alicia Buccola Guest Experience Manager

October 23, 2019

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"Customer Service Excellence" My Service Advisor Randy Lewis extended a warm reception and assured me my vehicle would be serviced with full attention to a detailed checklist of s More

by AMarshall714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2019

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your service experience with us! We shared your review with Randy, and it made his day! Keeping you on schedule is very important to us, as well as delivering on the promises Randy made to you. We look forward to your next scheduled service visit with Randy! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

September 14, 2019

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Terrific We had great sales and service. Shawn was great and Paul was great and Chris was great. Everyone tried very hard to get us everything we needed. More

by Jasmine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Dvorscak , Shawn Nehrir

Sep 16, 2019

Fletcher Jones Motorcars responded

Hello Jasmine, Thank you for the 5 star review and sharing your great experience with Shawn and Paul . Our team appreciates your business and looks forward to serving you again. Regards, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager

Sep 16, 2019

Fletcher Jones Motorcars responded

Hello Jasmine, Thank you for the 5 star rating! Thank you for sharing your feedback regarding your service experience with Shawn, Paul, and Chris. Our team looks forward to serving you again. Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

April 28, 2019

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Another Great Experience This is our 4th SL550 Lease from Fletcher Jones and we have also Purchased a SLS from Joey Gulo and the Gulo Team. Always the best people to work with More

by Pizza Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 29, 2019

Fletcher Jones Motorcars responded

Hello Bob, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Joey. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

January 10, 2019

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Employee Rating

Amazing service, evertime. Ray is the best. Thank you. Detailed, fasr, and friendly service. All sales team were excellent. Highly recommended. Will buy another Mercedes from More

by Hermes92626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bradley Cooper , Uttam Oli

Jan 10, 2019

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Ray, Paul, Uttam and Bradley. Please let us know if we can be of any further assistance to you now or in the future. Best, Trevor Thornley Guest Relations Manager

September 28, 2018

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Employee Rating

Paul Brown, Rich Uell and Pedro The above people noted are extremely responsive in sales and service. They can recognize the problem, provide assistance, and deliver excellent servi More

by FJ MBZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 02, 2018

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star review and highlighting your experience with Paul, Richie and Pedro. Our team truly appreciates your business and feedback. Kind Regards, Trevor Thornley Guest Relations Manager

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