Paul Bounds

HONOR & INTEGRITY As an 11 + year customer who has purchased and had my 4 vehicles with McLarty-Daniel Service Departments (Nissan & GMC). Let me first say thank you to Mr. Paul Bounds and Charles purchased and had my 4 vehicles with McLarty-Daniel Service Departments (Nissan & GMC). Let me first say thank you to Mr. Paul Bounds and Charles Edward of the Service Department at McLarty-Daniel Nissan. You have restored my faith in the Service Department with your actions yesterday. Previously, an interaction we had was not positive. Based upon a misunderstanding, we toiled with this issue for 5 months. Yet, Paul and Charles showed patience, and diligence, expertise and consistency in resolving this matter. What these two men did yesterday was nothing short of honorable and showing integrity to resolve my problem concerning my 2008 Mini Clubman. While the vehicle was towed in and the diagnostic took nearly 3 months. Yesterday, they detailed the issues at hand which made sense and enlightened me on the unique issues associated with this car. Let me emphasize this: McLarty-Daniel Nissan Service Department has the expertise and capability to repair any make and model car that is brought to them. In many cases, their Service Department is less expensive than other smaller service providers. They perform their services with regard to cost-saving measures and Paul was very upfront with the cost of repairs. As I thought that the repair needed was one issue, the Service Department spent the time and no extra cost to properly diagnose the real issue and saved me probably nearly $3200. Admittedly, I wrote some pretty negative reviews previously, and for that McClarty- Daniel Nissan made sure they stepped up and resolved the issue. This despite the pressure a bad review can cause to their reputation. My actions were done out of frustration and lack of understanding. I would emphatically, highly recommend the Service Department of McClarty-Daniel Nissan. If you have a question or a concern, Paul Bounds the Service Manager will make sure the issue is resolved and to your eventual satisfaction. My only caveat in all of this, is to make sure you understand the recommended service and associated warranties. Paul will advocate for your protection. In a world where the consumer has to exercise due diligence and make businesses accountable, McLarty-Daniel Nissan Service Department restored their honor and integrity, and I am grateful for their looking out for their customer. Thank you Paul and Charles for resolving our issues and I am grateful. C.A. Byers-Brown More

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DO NOT BELIEVE ANYTHING MCLARTY-DANIELS NISSAN TELLS YOU! DECEPTIVE, TREATS LOYAL BUYERS AND SERVICE DEPARTMENT CUSTOMERS TERRIBLE! Today, as my 2008 Mini Cooper has been in the shop for 3 months. The DECEPTIVE, TREATS LOYAL BUYERS AND SERVICE DEPARTMENT CUSTOMERS TERRIBLE! Today, as my 2008 Mini Cooper has been in the shop for 3 months. The deceptive practices have continued and the Service Advisor (S.A.) Matt Decker has been the catalyst for the cover up as to explaining why they performed a repair that does not fix the problem. The car was towed into their Service Department (S.D.) because there was no oil in the engine. About a week before, the oil was changed at McLarty-Daniel, as I regularly do to both of my personal vehicles, as well as my commercial vehicles. (I purchased extended warranties in addition to the Lifetime Warranty that came with the car.) Let me add that I have been a loyal customer since 2013 and my personal vehicles were purchased at McLarty-Daniels. When I make the statement of being a LOYAL customer, I bring ALL 4 of my vehicles to McLArty-Daniels for service. Yet today's actions showed me that McLarty-Daniels IS NOT IN THE BUSINESS OF TAKING CARE OF BUSINESS, nor treating customer loyalty with ANY respect. During this 3 month episode, the original diagnosis was that the Mini needed a new engine. When I referred to the Lifetime Warranty that came with the car when it was purchased, they say the claim was rejected due to "engine failure due to overheating." S.A. Matt Decker informed me of this days after the car was towed concerning it not having any oil in the motor. Prior to that, there was no issue about overheating. For 3 months, the diagnosis focused on overheating, thus they replaced the temperature sensor/gauge and a thermostat. They indicated that was the only issue with the car. The lengthy delay was due to "trouble getting parts" but all along, my concern was to get a clear answer as to the oil problem, (especially since the oil had just been changed a week ago before). This is the main concern inchich the Service Department has danced around, deflected and ignored. When pressed about the concerns of the delay, the misdiagnosis, and the Warranty issue, Matt then brings the Mini back into the shop to do a 'once-over' before the vehicle is picked up. About 20mins later, he called me to inform me that tech said it was "misfiring'. The car, after being 'repaired' is not fixed and my fear is that the next breakdown will result in major repair cost, due to McLarty-Daniels' Nissan deception and incompetence. Today was the last draw: finally Matt told me to "pick it up and take it somewhere else". If you read other reviews concerning McLarty-Daniels Nissan, you will see a common pattern of deception, incompetence, mistreatment of loyal customers and overall very bad experiences. THis call out is to WARN EVERYONE doing business with McLarty-Daniels to AVOID AT ALL COST; because it will be a COSTLY tribulation to you in the end... More

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I had a few good experiences. Overall, I would give zero stars, if I could. My experience with this dealership has escalated to the point of the Better Business Bureau. Just know, Overall, I would give zero stars, if I could. My experience with this dealership has escalated to the point of the Better Business Bureau. Just know, it is “normal” for brand new 2024 Nissan Altimas to shift incorrectly from the 3rd and 4th gears. Per the Service Manager, Paul, there is “nothing they can do about it.” Please know, you are expected to do your own due diligence on specifics of each vehicle. They “solved” the issue of my brand new screen flickering/strobing- the issue was back a week later and I have yet to receive the requested documentation on services performed. Per Tionie, Owner Loyalty Manager, sales staff are “only going by the training that is given from Nissan about their product.“ So, McLarty Daniel does not train their sales team on the specifics of the models they are selling? I was relayed false information regarding the capabilities of my vehicle and they offered absolutely no recovery. I’ve actually been waiting for over a month to hear from the one who does have authority to offer recovery, Austin Williams. More

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Do not use or trust the service department! Gave them 2 chances and will never be back. First time they said my (fairly new) car needed thousands in work. Second opinion proved that false. The Gave them 2 chances and will never be back. First time they said my (fairly new) car needed thousands in work. Second opinion proved that false. The most recent visit was beyond frustrating. They are well aware the ball was dropped many times. I’m just done. More

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Paul Bounds performance exceeded all expectations. His attention to detail and transparency throughout the entire process while my car was being repaired was the best I’ve ever experienced. Paul’s c His attention to detail and transparency throughout the entire process while my car was being repaired was the best I’ve ever experienced. Paul’s commitment to customer satisfaction is admirable. He went above and beyond to keep me well-informed and making sure I was truly satisfied before I left. I highly recommend visiting Paul for any service needs. More

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Brought in my BMW for tires not in stock at BMW dealer, Mr Bounds went above to find the ones I needed and had them Installed for me same day no hassle no over cost pricing!! I will be back!! Mr Bounds went above to find the ones I needed and had them Installed for me same day no hassle no over cost pricing!! I will be back!! More

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Great service, Paul bounds took great care of me in service, recommend to anyone looking to service or purchase a vehicle. service, recommend to anyone looking to service or purchase a vehicle. More

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Great place to do business and great pricing! !! It was a pleasure doing business with him. The service Director Paul Bounds was excellent to deal with. !! It was a pleasure doing business with him. The service Director Paul Bounds was excellent to deal with. More

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It was amazing serve great people the best Experience with McCarty, Daniel by fare and I won’t change I will by my next Vehicle there with McCarty, Daniel by fare and I won’t change I will by my next Vehicle there More

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I bought my car from McLarty Daniels in 2015. We have used their service department since before we bought our car there. We drive almost two hours to have them work on our car. One tech told me We have used their service department since before we bought our car there. We drive almost two hours to have them work on our car. One tech told me that I had a pristine service record. I brought my car in Friday because it has been leaking on the passenger side when it rains. A simple Google search says this is likely clogged drains from the sun roof. I also had a small piece of weatherstripping pop up. Both potential issues were mentioned when we scheduled the appointment. We scheduled an appointment to have it looked at and possibly fixed. When I arrived, I was told that they likely couldn’t get to it despite the appointment. I was told my issue was “a Monday problem” by Nick. I sat there for hours while they did nothing on my car and then my husband was told by Charles that they would understand if we went elsewhere to have it fixed because they had scheduling issues that I was made to feel like they were my problem. If I were under warranty they would give me a rental. Never mind that I was willing to pay to have the issue fixed today. They do not care if you are a loyal customer. They do not care if they have a faulty design. You can make an appointment but good luck getting help. The paper left in the car also said I needed an alignment, which is strange because I had that done on the car two weeks ago. The service manager called this morning. The Owner Loyalty Service Manager made a lot of promises yesterday that apparently were lies. They had zero intentions of making it right because I left a negative review. In the span of the conversation today, I was continually talked down to and told how it was unreasonable that I should expect my car to be looked at on the day of an appointment and told how difficult of an issue this would be to be fixed only at the end of the call to have him realize that we had mentioned a specific issue when we made the appointment and I referenced it yesterday when checking in. It would be a simple fix but they don’t do that there. Had we returned we would have had our car there for days on end costing us no telling how much for an issue they couldn’t fix but couldn’t tell me that yesterday because I dared to make an appointment on a Friday. Don’t worry the service manager Paul won’t be held hostage by Google reviews and he doesn’t care if you bought your car there and have brought it back for service for 8 years. You can just go elsewhere which is exactly what we will be doing. We won’t spend another dime at McClarty Daniels after being loyal customers for years and had planned to buy our next car there but management doesn’t want our business and are completely uninterested in my experience or making it right. More

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