Patrick Callihan

I purchased a pre-owned Lexus on Dec. 21st, 2024 and about a week after ownership I learned there was an issue with the AC system not changing functions (recycle/fresh air, and vent locat 21st, 2024 and about a week after ownership I learned there was an issue with the AC system not changing functions (recycle/fresh air, and vent location). I reached out to my salesman Ruben who told me to bring the car back in. I live 2.5 hrs. out of town so that was going to be difficult to do given my work schedule. I bought an extended warranty through the dealership and proposed that I get it fixed locally and Cavender just pays the deductible. Seemed like a very reasonable proposal given the time it will take me to make two trips up there for this, plus less costs on their side for the repair. Ruben was going to ask management and get back to me. Weeks went by and no word, so I reached out to two different sales managers, the last being Phillip Rodriguez, who said he understood my situation and would see what he could do and call me back the following Monday. I never heard back from him, and after countless phone calls for WEEKS I decided to reach out to Patrick Callahan. I called every other day, explaining my situation to the front desk, asked to leave hand written messages, all this.... for about two weeks, but he would never answer the phone and his voicemail always full. I finally emailed him on Feb. 5th to which I still have not received a response or phone call....nothing. So here I am, completely frustrated by a group of people who were very happy to sell me a car and tell me how fantastic their dealership is and NOBODY will return a phone call, much less answer it when called, or return an email. After the first couple of weeks of this ridiculousness, I decided it was not even about the deductible anymore... I'm not broke, but it's more about the principle of this whole situation. What kind of after-sale service is this? I will never do business with this dealership again obviously, but this whole thing just leaves me baffled..... Please do not respond by asking me to call you...you have my contact info. More

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My experience with cavender is always great, staff is very helpful and respectful at all times very helpful and respectful at all times More

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Cavender is the Best. Great experience. There is always a Cavender present. My 2025 CT4 is everything a Cadillac should be. Martin Vara in sales and David Garcia in f Great experience. There is always a Cavender present. My 2025 CT4 is everything a Cadillac should be. Martin Vara in sales and David Garcia in finance made the steps toward my "new CT4 very easy. Thank you Cavender Family. More

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Calender Cadillac and Eris Rose are truly a first class combination. I would advise anyone looking for a vehicle to make Eris your first choice. Of all the cars I have purchased over the years, Eris made combination. I would advise anyone looking for a vehicle to make Eris your first choice. Of all the cars I have purchased over the years, Eris made this the best buying experience we have ever had!! First class all the way! More

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I really enjoyed my first Cadillac Lyriq purchase experience with this dealership. Employees are very friendly, courteous and helpful. experience with this dealership. Employees are very friendly, courteous and helpful. More

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Excelent service and great work. They take care of all the details and make sure you are well cared for. They take care of all the details and make sure you are well cared for. More

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Philip did a great job at making sure my wife and I both left with the vehicles we wanted. He and the team at Cavender Cadillac made sure we got the best deal possible. We definitely recommend him as a sale left with the vehicles we wanted. He and the team at Cavender Cadillac made sure we got the best deal possible. We definitely recommend him as a salesman. More

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Good dealer,nice people excellent sales person (red) good service I like everything from them service I like everything from them More

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