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Patrick Braxton
Patrick Braxton at Nissan of Elk Grove
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Patrick Braxton

Service Advisor

Nissan of Elk Grove

8590 Laguna Grove Drive
Elk Grove, CA 95757

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4.5
15 Reviews
4.5

15 Reviews

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15 Reviews of Patrick Braxton

November 19, 2024

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Employee Rating

This is the 2nd car we’ve bought here in the last year and a half. We always have great service. Patrick my preferred service advisor is knowledgeable and helpful. Stephan my salesman was great. He explai More

by giantsfan6977
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephen Tran, Hesam Ghaffari, Addison Hussey

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Nov 20, 2024

Nissan of Elk Grove responded

Thank you for your continued trust in us! We’re thrilled to hear about your positive experiences and that both Patrick and Stephan provided knowledgeable and helpful service. It’s always our goal to make sure you feel confident and satisfied with your decisions. Congratulations on your second car, and we look forward to continuing to serve you in the future!

November 02, 2024

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Employee Rating

Worst service i received here at elk grove dealership your vehicle is assigned with individual service advisor that if your advisor is not around they cannot do anything about your vehicle More

by Kicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 12, 2024

Nissan of Elk Grove responded

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with our service process. Our goal is to ensure all vehicles receive timely and consistent care, regardless of which team member is available. We’re reviewing our processes to improve communication and make sure our customers’ needs are met promptly. Please reach out to our new Service Manager, Wesley Masterson, if there’s anything further we can assist you with. He can be reached at 916-405-5159

October 31, 2024

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Our service advisor Patrick was so informative and helpful. Told us what to expect and kept us informed. We plan on using Elk Grove Nissan for all our future needs . More

by Irenerios7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 01, 2024

Nissan of Elk Grove responded

Thank you so much for your kind words! We’re delighted to hear that Patrick made your experience informative and seamless, keeping you well-informed every step of the way. It means a lot to us that you plan to return to Elk Grove Nissan for your future needs. We look forward to taking care of you and your vehicle again soon!

October 30, 2024

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Patrick and all of the staff always takes great care of my car and my needs. More

by esjones6474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2024

Nissan of Elk Grove responded

Thank you so much for your 5-star review! We are so glad to hear that Patrick and the rest of our service team took such amazing care of you and your vehicle during your service visit. We look forward to the next time!

October 24, 2024

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Very clean lobby. Good communication from the service tech. Everyone there very friendly. Highly recommend Elk Grove Nissan and service advisor Pat More

by Pwilburn85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2024

Nissan of Elk Grove responded

Thank you so much for your 5-star review! We are glad our service team ensured your visit with us was amazing! We appreciate the heartfelt recommendation and look forward to the next time we can assist you!

October 18, 2024

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Patrick explained to me what needed to be done. I'm a 100% satisfied customer. More

by Mspaclibar20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 18, 2024

Nissan of Elk Grove responded

Thank you for sharing your amazing experience with Patrick! We're so glad to hear he took such great care of you and your vehicle during your service visit! We look forward to the next time!

October 16, 2024

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Employee Rating

Great service from Patrick at Elk Grove Nissan. He even had my car washed, before I picked it up. Thank you, Patrick!! More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 16, 2024

Nissan of Elk Grove responded

Jackie, Thank you so much for sharing your amazing experience with Patrick! We are so glad to know he took such amazing care of you and your vehicle during your service visit! We appreciate the kind words and look forward to serving you again in the future!

October 11, 2024

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Employee Rating

Service department has tremendously improved their ability to accept drive up customers. John, Marc and Patrick made me feel like I was part of the Nissan family. Took car of my car as if it was his o More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Brooks , Marc Lauture

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Oct 11, 2024

Nissan of Elk Grove responded

Jose, Thank you so much for your wonderful feedback! We're thrilled to hear that John, Marc, and Patrick provided you with exceptional service. We always aim to treat every vehicle with the utmost care, just like it’s our own. We're glad you noticed the improvements in our drive-up service, and we look forward to continuing to provide you with top-notch care in the future. See you next time, and thank you for choosing Nissan of Elk Grove!

October 01, 2024

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Employee Rating

I have been very pleased with the quality of service. Service department always meets my needs. Everyone is always very polite and delivers on time. More

by Melvs50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Brooks , Franz Henderson

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Oct 02, 2024

Nissan of Elk Grove responded

Thank you so much for the 5-star review and kind words! We are more than happy to be able to assist you with your vehicle and look forward to the next time!

September 20, 2024

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Employee Rating

When I had any issues, Nissan resolved them to my expectations and beyond. They do care about customer satisfaction! I want to thank the detailers, awesome job! More

by Yeahright
Workmanship
Service Time
Recommend Dealer
Yes
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Sep 23, 2024

Nissan of Elk Grove responded

Thank you so much for your positive review! We are more than happy to have been able to assist you with your vehicle. We really do prioritize our clients above all and we're glad to know you were no exception. We look forward to being here for all your vehicle needs!

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