Pat Cunningham

Service dept need’s service themselves/major overhaul. My side detection system service light came on. The vehicle is under bumper to bumper warranty. After making me wait 3 hour during the oil change s My side detection system service light came on. The vehicle is under bumper to bumper warranty. After making me wait 3 hour during the oil change service guy stated I hit something after they could not figure out the problem. He noticed a parking lot ding on a bumper. Took it to another dealership that diagnosed it properly and repaired it. Lights out for MH service department. More

Report | Print

Great Staff - Fast sale I recently purchased my 2015 Buick enclave from Mike Haggerty Buick GMC. It was a great experience. We didn't arrive until 6:30 pm on a Friday evening I recently purchased my 2015 Buick enclave from Mike Haggerty Buick GMC. It was a great experience. We didn't arrive until 6:30 pm on a Friday evening. The sales man greeted us at the door and asked questions about what we were looking for. I had done my research on vehicles and had a specific car in mind and all I needed to do was test drive the particular car I was going to purchase to seal the deal. Rob took me on the test drive and went through the features and benefits of the vehicle I was looking to purchase as well as all of the perks of buying new. I then returned to the dealership and worked with the Sales manager and the Financial manager to review offers, trade in, downpayment and financing to get the vehicle in the price range I was looking to spend. We were able to come to an agreement in less than 30 minutes and by the time it took me to walk from the salesman's desk to the financial manager's office the loan process was complete. We were out of the dealership by 8:30 that night with a new car. I am very pleased with the process. I didn't feel pressured at any point and the sales team listened to my needs and got me as close to my requested monthly payment as we could get. I recommend this dealership and advise people to shop on a friday night it's quiet and you won't have to wait., More

Report | Print

Out of State Buyers Beware Buyers beware. I will not verbally bash this dealer only state factual information. This was the worst experience I have EVER encountered with a dea Buyers beware. I will not verbally bash this dealer only state factual information. This was the worst experience I have EVER encountered with a dealer. We worked with the Haggerty Group for over two weeks and still ended up without a car even after a buyers order was issued by Mike Haggerty dealership. The auto was basically sold out from underneath of us. We had even paid for a flight to pick up the auto and the dealership agreed to pick my husband up from the airport. As we were finalizing loan paperwork with our lender the dealer calls to say the car had been sold! Shame on you Mike Haggerty Buick GMC, shame on you! You entered a contract with us and broke that contract. Not to mention caused us a loss of $203.00 for a flight that you were well aware we had booked and even agreed to pick my husband up the next morning. I am sure local buyers are in a much better position in regards to using this dealer, but anyone thinking about traveling to make the purchase I would urge you to be cautious. More

Report | Print

Came in just to look and after dealing with the great staff at Haggerty ended up purchasing a new 2013 Acadia and used 2012 Honda and trading in my 2003 Envoy and am totally satisfied with the whole expe staff at Haggerty ended up purchasing a new 2013 Acadia and used 2012 Honda and trading in my 2003 Envoy and am totally satisfied with the whole experience my wife and I received at Haggerty. You guys are the greatest !!! More

Report | Print

I was satisfied with my overall experience. I was so excited when I got the car keys and I drove off in my car. Everyone was very friendly. excited when I got the car keys and I drove off in my car. Everyone was very friendly. More

Report | Print

Today, I experienced a very disappointing and unprofessional customer service experience. I came into the dealership in order to purchase a vehicle and left empty handed. I came inside the dealer unprofessional customer service experience. I came into the dealership in order to purchase a vehicle and left empty handed. I came inside the dealership and spoke to Jimmy Lewis (Sales Representative) regarding purchasing a vehicle. My credit was run with a score of 705 and I had a trade in with almost $6000.00 in negative equity. This is something I expressed coming into the dealership and expressed that if your employees were not able to work a deal to notify me of that so I wouldn’t waste anybody’s time. I was open to almost any option available in order to obtain a new vehicle and my only specification is to ensure that my payments are reasonable. I was told by Jimmy Lewis that no deal was able to be made after sitting in your dealership for 4 hours. I was not shown any offers and given any opportunity to even attempt work the deal with your staff. In my almost 10 years of car buying experience this is the first time I walked into a dealership and not walk out with a vehicle. You have someone with good credit and some negative equity and your telling me that there are no options to be placed in one of your several hundred vehicles that you have at all three of your dealerships. That is completely appalling and shows a complete lack of customer service. For your dealership to continuously call me stating that they are interested in my current vehicle for trade and completely dismiss me when I make an honest effort to give your organization business is completely disrespectful. It is unfortunate that I have to suspend my search for a new vehicle and attempt to wait some time before I go to another dealership to attempt to obtain a vehicle. Since your dealership basically shot gunned my credit everywhere I become pretty unmarketable to any other bank. This is why I was very specific in asking if your dealership could make the deal work with the above specifications. PS My current vehicle has been serviced by your organization for a long period of time and it still has issues from repairs that your service department completed. Update 02/05/13 I went to the dealership today to address and issue that I had with the sales and service department. I spoke to Mr. Mike Haggerty and Mr. Jimmie Lewis. I expressed my views in reference to the experience I had with Mr. Lewis and the service department. The issue with the sales department was referenced in this complaint and the issues I had with the service department is that they failed to complete a 21 point inspection that is promised at the time of service and placed on the service ticket and being conducted. Also, I have an issue with coming into the service department and have the same issue with my vehicle repaired three times. The second time the service department was nice enough to provide me with a free replacement key to my vehicle. The third time I came into the service department was today for the same issue and I inquired about receiving a free oil change in order to compensate me for the time that I did not have with my vehicle. After the service department refused to compensate me for my wasted time and energy spent in continuously bring my vehicle with the same issue I decided to pay for the oil change. At this time I noticed that the service inspect wasn't performed and when I attempted to address the issue management refused to address the manner and when I asked to speak to the service advisor Joe regarding the matter he refused to speak with me. I attempted to address this matter with Mr. Haggerty and he attempted to scold me regarding filing a BBB complaint rather being concerned with my issues. He acted as if he didn't care about the matter being resolved and attempted to tell me how wrong I was and how he backs his employees. This has been the worst experience I have had with any dealership that I have ever done business with. I personally feel that Mr. Haggerty and his management staff have no concern in attempt to assist me in resolve my issues with his employee lack of tact and customer service. I also believe that my issue with the service department steams to be retaliatory behavior by this business to provide substandard service even when I decided to continue to have my vehicle serviced by this organization. I feel that the lack of attentiveness and customer service that I experienced at the service department today is a direct retaliatory act due to my complaint against said business. More

Report | Print

Great dealership with great people- they make car buying easy. Everyone there was helpful and informative, especially our salesman Dan Fontana. We had questions, they had honest answers. I would certainl easy. Everyone there was helpful and informative, especially our salesman Dan Fontana. We had questions, they had honest answers. I would certainly purchase another vehicle from this dealership. More

Report | Print

The gentlemen worked hard to get my a fair payment for my monthly budget, they were understanding to my suitation. I am happy that I did purchase from this group. monthly budget, they were understanding to my suitation. I am happy that I did purchase from this group. More

Report | Print

We were very pleased with our buying experience at Haggarty. They were much less high pressure, which made it less stressful than other dealings we have had in the past with other dealerships. Our sal Haggarty. They were much less high pressure, which made it less stressful than other dealings we have had in the past with other dealerships. Our salesman, Tom Keane, was very helpful, knowledgeable, and very pleasant to work with. The whole Haggarty team, from the sales, thru the finance, the service, and even the Buick class we took were all great. We would not hesitate to recommend Haggarty and Tom Keane to anyone looking to buy a vehicle. More

Report | Print